


Chipotle Towson Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Reviews
I tried to contact the store afterward, but I kept getting an automated robot response, which was frustrating. Wanting to address the issue directly, I returned to the location and asked to speak with the manager. I explained that I had found a black bug in my food, and the manager initially responded that it was probably from the lettuce.
She asked for my receipt which I unfortunately did not have at the time. I told her she can look at the cameras cause I was definitely there. She also checked with staff, but they all claimed they did not recognize me or recall my order. I politely requested again that they check the cameras, especially since I was the second person to place an order that morning.
Ultimately, I was refunded for my bowl, but I expressed concern about the ongoing use of the same lettuce(they were still using the same lettuce, as she indicated that the bug likely came from there. She assured me they would check the lettuce, but I left feeling uneasy about the food safety practices, especially since they continued to serve the same greens to other customers.
Overall, my experience was disappointing and concerning from a food safety perspective. I hope the store takes necessary precautions to prevent such issues in the future.