Einstein Bros. Bagels

  3.5 – 366 reviews   • Bagel shop

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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out Einstein Bros. Bagels 46032

Hours

Monday6 AM–2 PM
Tuesday6 AM–2 PM
Wednesday6 AM–2 PM
Thursday6 AM–2 PM
Friday6 AM–2 PM
Saturday6 AM–2 PM
Sunday6 AM–2 PM

Address and Contact Information

Address: 2350 E 116th St, Carmel, IN 46032

Phone: (317) 848-9888

Website: https://locations.einsteinbros.com/us/in/carmel/2350-e-116th-st?y_source=1_OTA0OTc2OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Menu Photos

Order and Reservations

Order: Order online

einsteinbros.com

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Discover Einstein Bros. Bagels In Carmel,IN

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Einstein Bros. Bagels: Home

Breakfast egg sandwiches and fresh to made bagels on demand! Order online or straight from your phone and let your taste buds celebrate.

Einstein Bros. Bagels Carmel, IN

Amenities: Drive-Thru, WiFi, Catering, Dine-In, Gift Cards Accepted. Order OnlineOrder CateringGet Directions · Einstein Bros Directory/; Indiana/; Carmel.

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Reviews

Chris Deal
I’ve been coming to this location for 10+ years and always feel welcome. Customer service is top notch, faces are friendly, everyone is hustling, coffee is unbeatable, bagels rock!! It’s just a fun, calm place to be, sometimes I even work there for a few hours at a time. Kelly makes the place tick, she’s excellent at “managing,” which is to say she does so by just being a pure leader. First Class as always!
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Chitra Solomon
Friendly service.

Freshly made orange juice was good

Cheddar Jalepeno bagel was very good

Dark roast coffee was good

A good place to have breakfast
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Lauren Gilliam
I am really disappointed. Einstein’s had been a staple for me for decades, but it’s no wonder they seem to be shuttering their locations. The service here was terrible. There are so few people that go here now, they limited the dining tables to minimal seats so it isn’t so obvious, but it looks worse. There are giant post-its on the walls clearly leftover from a staff training. It emphasizes thanking their customers and taking ownership for their work. It doesn’t seem the lesson is working.
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Baru Baru
I am extremely dissatisfied with my recent visit due to the unprofessional and insulting behavior of an employee named Kelly (Tall African Women)

While placing my order, the cashier was unsure how to apply the coupon because gourmet bagels require an additional charge. She asked Kelly for help. Kelly initially said the issue was because it was the last day of the coupon, then changed her explanation and said the coupon would not work because the order included gourmet bagels. I calmly explained that the coupon clearly states gourmet bagels are allowed for an additional charge, which I was willing to pay. I even showed the coupon on my phone while ordering.

Instead of resolving the issue professionally, Kelly began blaming me, saying I “didn’t know how to order” and that I should have explained the coupon conditions beforehand. She raised her voice in front of other customers, made judgmental comments, and embarrassed me publicly. When I asked her not to pass judgments or make comments, she loudly responded, “Let me fix this or you can leave.” This was humiliating and completely inappropriate.

At that point, I stopped responding because of how insulting the interaction was. Another employee completed the payment and handed me my order. Kelly was not even taking my order, yet intervened only to scold and lecture me instead of helping.

I am a regular customer — I come almost every Saturday and often on Mondays. I love the food at this location, but this particular employee consistently ruins the experience. If this were not such a convenient location, I would not return because of her behavior.

This incident left me feeling disrespected and embarrassed, and it is unacceptable customer service.
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david commodore
My wife and I frequent here often. Today we both got the baker’s Dozen deal for $19.99 to bring back to our co-workers.

The bagels here are really good, offering a perfect balance of taste and incredible freshness. They have a large selection of bagels and breakfast options that never disappoint.
I am always truly impressed by the friendly demeanor of the staff who make my visits exceptionally pleasant.

The prices are fair, providing excellent value for such high-quality offerings.

It’s a wonderful spot that consistently delivers on delicious food and a welcoming atmosphere. I highly recommend experiencing their fantastic bagels and the overall positive environment.
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Jill Cooley
All of these reviewers that have less than five stars need to get their panties out of a bunch. This is the best bagel joint I’ve ever been to! Born and raised in Carmel, IN. And I have never experienced more welcoming, kind, and amazing staff members running this like the marines. Truly this location brings a smile to my face before I have to face the horrors of running my own navy. Which is working at a school…. That’s besides the point – Please visit this location! My favs are Kelly and Cassie. Love these divas!!!!
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CM K
Edit following the owner’s response: Already sent a message via your link, but nobody ever reached out to me. So, no update for this review.

Completely pissed. I wanted to share my frustration about what happened with my recent order. I ordered through UberEats because I had some credits to use. The app showed that my order was ready, so I came to your store to pick it up. When I arrived, one of your staff told me that it was still being prepared (“We’re still working on it.”) That was fine at first, but I ended up waiting for around 30 minutes and saw no progress being made.

When I finally asked again, the same staff member said that they had run out of ancient bagels and that I needed to “ask the customer.” I was the customer. Even if I had been picking up for someone else, your staff should have informed me right away that the item was unavailable instead of letting me wait without doing anything, until I asked.

This experience was disappointing.
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Steve Dickey
The food was good I really liked my bagel sandwich and muffin and bagels but the atmosphere was less than great. It was hard to order because of the espresso machine and the bagel chopper was making a lot of noise , and the card reader looked damaged I had to swipe my card several times to make it work. Coffee was ok, but the equipment was a bit worn down. The seating appeared as if the was still on social distancing mode and was sparse. Overall if I came back, I would use the drive thru.
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Eugene Walls
The food is good somewhat healthy choices and service is great if you like these type of sandwiches it’s worth a try in a dragon fruit drink is super sweet. I have no complaints.
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Jonathan Winn
Over the last year every time I stop in, the staff is rude and difficult to work with. Today the app was not letting me order and get the free coffee reward. I asked in store and employee made a huge deal out of it. As I was leaving she was complaining to all the other employees about the situation. Will likely not return.
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