Bossy Q
Horrible. I used to LOVE Max Orient in our mall. I ordered delivery from the one on Battlefield and never again. My Meat was Raw! I got their pick 2. I ordered the angus steak with peppers and the mushroom and chicken. I took a few bites and thought the chicken and steak was kinda soft. When I looked at the steak it was kinda pink in the middle ugh and my CHICKEN…WAS…Raw! Never again. Thanks for making me sick.
… moreSharon Williams
I ordered the Bourbon Chicken with rice… when I got to my car it was the breaded chicken… I went back in and told the lady behind the counter that I don’t do breaded… I pointed at the kind of chicken I wanted NOT KNOWING that it was “SPICY!” The manager Maria at Battlefield Mall location.. will NOT fix the problem and give me regular bourbon chicken! So, I paid $12 for a meal I cant enjoy! I did not know because the signs telling what the chicken is are posted high… I just saw that today! That’s besides the point! I did not order spicy and the workers behind the counter should tell the customer what they are putting in your “to go” box! I got quite the surprise when I got home! Maria said, they already exchanged once and refused to make my order correctly! How is this my fault? Bad customer service! I’m heading over to the Glenstone location to talk to someone that’s in charge! If they can’t fix it… I’ll just post another complaint! Lower the signs by the food!! I never saw them until today! With food prices going up… I expect good service! I also tipped … the jar was empty!
… moreJasmine
The service is bad and dishonest. They said they gave me a military discount. I walked away and checked the receipt. I realized the discount wasn’t applied. I came back to ask. The same person (a black guy) showed me the register screen. The register showed $9.99 plus tax. My receipt showed $9.89 plus tax. I showed him that $9.89 for bourbon chicken combo is the promo price on the price list posted on the big sign. That means the military discount wasn’t applied. He then tried to lie. He said that that’s not how it is. $9.99 is the price and $9.89 is the price after military discount (when the register computer doesn’t show the discount at all). I said ok and walked away. Be careful with the service here. Check your receipts.
… moreBrian Parrish
Food is great, and they let you try samples of things before you buy which is pretty cool. I recommend the “blackened chicken” which was the favorite of both my wife and I out of four different entrees. The older guy (who I assume is the owner) is friendly and pleasant which makes the experience even better. Their prices are very reasonable and you get plenty of food.
… moreHaven Alexander
Went online and scheduled a pickup order for lunch. It was perfect! Super fresh and delicious. This is bourbon chicken and the fried roll. Keep in mind i did have bites before taking pics!!
… moreTori Smith
I only gave it 4 stars cause the one in the mall (imo) is so much better. Other than that I have absolutely nothing bad to say. Good food as always, wasn’t as fresh tasting as the mall, but we went at lunch time so could have been from the rush. But the service was quick and very friendly. The atmosphere was very welcoming and clean. Absolutely will go again, especially to avoid the mall
… moreSusan Wagstaff
At the mall we ordered bourbon chicken. The taste was not good, watered down. We asked for additional sauce – they scooped some out of the pan. It was brown water with black flakes. It had been burned then watered down. I showed staff, but no action was taken, no offer to replace or refund. I saw other customers with bourbon chicken so I told them, trying to keep Max Orient from serving it. They were watching me and brought out another pan, lifted the bourbon chicken out of the brown burnt water and put in clean pan. Maybe they put new sauce on top of burnt chicken, but I wouldnt
… moreAmber H
Terrible food and terrible experience. My daughter loves orange chicken. She took one bite, spit it out, and lost her appetite. The crab rangoons were brown/burnt and barely had any cream cheese. The rice had no flavor. The only edible thing we ordered was the bourbon chicken and I still spit out half of it due to tough edges. On top of that, the table was dirty and chairs were so sticky my pants stuck to them when I tried to stand up. Very sad and disappointing. Won’t be back.
… moreTiffani Keeth
If I could post less than 1 star I would, Can we talk about this RAW chicken that I got from Max Orient???!!! I have been trying to contact them for a week, the lady manager has refused to let me talk to her boss, provide a refund, or a remake. I have never had such terrible service, I never complain or post like this but seriously? WHAT A JOKE!
Edit:
We had 2 orders of bourbon chicken, and one order or FRIED ORANGE CHICKEN AS DEPICTED IN THE PHOTOS WHICH I HAVE EXPLAINED MANY TIMES THIS WEEK TO THE RESTAURANT AND THEY HAVE CONFIRMED WAS ON MY ORDER.
… moreramavatunaveen kumar
I got the blacken chicken and kung pao shrimp both are great. Also the sushi was great. I also got a smoothie (mocha smoothie) it was good too.
Over all everything was great.
Will definitely be back .
… more