Powerfulmind 78
Today is September 7th. I went to El Pollo loco in lemon Grove on Broadway and I ordered the chicken quesadilla combo. She said it comes with 4 oz of chicken. I looked it up on Google. A picture of a 4 oz chicken and it’s a whole chicken breast. My quesadilla had three 1 in pieces and the entire quesadilla and also in my husband’s. I called them to complain and I told her that that is not a 4 oz piece of chicken and the quesadilla and I was right according to a picture that I looked up for a 4 oz piece of chicken on Google. Please complain. She gave me a number to complain to. Her name is Elizabeth. She is the manager there so she says I would not recommend this place to anyone. I told her that they are stealing from their customers. It’s false advertisement of what their picture shows that it would come with versus what they provide you with.
… moreLori Russell
Ordered food TO GO. Was given it to eat THERE. Especially disappointing cuz cashier gave me a LOOK as if I’d made the mistake. Food was OK. Chicken pcs are soooooo SMALL. Temperature med warm. Salsa, both green & red tomato are STILL delicious. Glad used a coupon. MAY go back cuz is so close to residence.
… moreThe Transporter
This is the only location I come to when I’m in San Diego. The chicken is seasoned well, flame broiled and the kids love how they can build their own tacos. Tried the birria quesadillas, not bad for a chain restaurant but I’ve definitely had better. Feeling satisfied…
… moreDenz G
I went to the drive thru putting in an order and the person was rushing me and was rude the entire time. I was the only one in line too so I don’t see a rush to serve customers. I got to the window and it was some big Samoan dude who looked like he didn’t like his job. He shouldn’t work there if he doesn’t like dealing with people. No napkins and utensils were given too despite it being a family meal.
… moreBob Rose
This is a typical fast food restaurant, nothing more, nothing less. Food was quite good–we got the family meal and all 5 of us enjoyed it.
… moreHarvey High
I don’t know about you, but if I smell a toilet backed up just before eating, I loose my taste for what I want to eat. WELL, that’s what happened here!!! And don’t go to the restroom to wash your hands!!! OMG!!! I wanted to tell the Mgr. about this so badly but I didn’t want to embarrassed my friend with me. As soon as we walked ♂️in, he said “let’s get it to go.” I knew what he meant. But I really wanted this food because I came all the way from Texas to work here for a few days and we don’t have El Pollo Loco’s in East Texas. The store looked clean but the smell said otherwise! Yes, the food was great and like we expected.
… moreJoshua Wilson
It’s a very big place sadly they don’t accept EBT they don’t have a dine-in but they have takeout and drive-thru due to the pandemic. I love their variety of choices of combos absolutely love churros. They speak English and Spanish so for those of you who use their family members to speak for them don’t worry there super friendly and super helpful so don’t be bashful.
… moreSarah Middleton
The chicken is sometimes on the small side (many restaurants have the same issue these days), but the flavor is really good. We also had a situation where our order couldn’t be fulfilled properly one night, but the staff did what they could to accommodate as much as possible, and gave us a discount for a future visit. They were really helpful, and I greatly appreciate how much Susan made sure we were satisfied. Thanks for the amazing customer service, and the really delicious food!
… moreEmily K
I got the chicken tostada bowl and they forgot my cilantro dressing and had burnt chicken ends in my bowl. The el pollo loco in El Cajon is way cleaner, fresher, and overall better in quality and service. This location is the worst one I’ve been to.
… moreNicholas Santiago
They are quick and efficient you order ,and I don’t know how they do it but the food was almost all ready by the time I got to the window ! I also want to add all the PolloLokos I’ve ever been to never have I had a problem with ,Awesome Comglamorent !
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