
No-frills restaurant serving burritos & hearty Mexican meals, including a number of seafood dishes.
Hours
| Saturday | 8 AM–9 PM |
| Sunday | 8 AM–9 PM |
| Monday | 8 AM–9 PM |
| Tuesday | 8 AM–9 PM |
| Wednesday | 8 AM–9 PM |
| Thursday | 8 AM–9 PM |
| Friday | 8 AM–9 PM |
Address and Contact Information
Address: 12910 Magnolia Blvd, Sherman Oaks, CA 91423
Phone: (818) 769-5754
Website: http://tonysmexicangrill.com/
Menu Photos
Order and Reservations
Reservations: clorder.com
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Reviews
The burrito was a great size and the shrimp was so good. Definitely will order again when I’m in the area. Service was friendly too!
Today, I decided to place an online order directly through their website—a first for me, since I usually use Uber Eats or DoorDash. I assumed ordering directly would help support the restaurant. Instead, it turned into the most appalling customer service interaction I’ve ever had.
Thirty minutes after placing my order, I received a call from a woman at the restaurant who introduced herself as being “in charge.” Rather than apologizing for the inconvenience, she curtly informed me that they couldn’t fulfill my order because they “didn’t have a driver.” I was about to suggest just canceling the order when she launched into an unnecessarily rude lecture about how my order “didn’t meet their $20 minimum.” When I pointed out that my total was nearly $24, she snapped back that it had to be $20 in food and insisted that “all their customers know that.” I referenced the website, which clearly states a $15 minimum—not $20—and she continued to argue with me, dismissing me as if I didn’t know how to read.
At that point, I asked her to cancel my order and refund me. Shockingly, she told me that wasn’t possible, because they “don’t have the money” and I would need to call the delivery company myself. She made it clear that this was “not her problem.” The tone was condescending, dismissive, and frankly insulting.
After more than a decade of loyalty, this is how Tony’s treats its customers—like an inconvenience. It’s disheartening, because I go out of my way to support small, local businesses. But I won’t support one that treats people this way. I’ll be taking my business to places like La Fogata, where they actually value customers and know how to provide basic respect and service.
The woman who handled my call should be absolutely ashamed of how she represents this business. Tony’s lost a long-time, loyal customer today—and I will make sure others know to think twice before supporting them.