Ellery Thomason
They take self service to the extreme. I ordered two ceaser salads both with baguette sides. I didn’t receive the baguettes. They didn’t come with dressing. There was a hair in one of them bowls and both bowls had dust and dirt on them. didn’t even look like they have been cleaned. very unhappy with my whole lunch today. i tried to get someone attention to fix it and no one help me.
… moreDeadly Vixen
Husband went to get food for me, I’m at home sick..modified the ciabatta cheesesteak to have no onions or peppers..The modification was even on the receipt but not made correctly. I called to speak to the manager “Tameka” who was very rude. All she made was excuses and I didn’t get one apology..just a bad attitude. I literally order from this Panera every day. I’m shocked by the customer service.
… moregabrielle perkins
I used to think Panera was a safe bet, but this location proved me very wrong. The food was overpriced and slapped together with zero care. My order was wrong, lukewarm, and missing items, and when I pointed it out, the staff acted like it was an inconvenience that I even noticed.
The real issue was management. The manager, Aziz, was dismissive and uninterested in resolving the problem. No apology, no effort to fix the mistake, just an attitude that made it clear customer service is not a priority here.
For a place that markets itself as fresh, welcoming, and high quality, this experience was the complete opposite. Plenty of other restaurants value their customers more. I won’t be returning.
… moreMolly Mosby
Service was excellent. The food was delicious. Dining room was clean. The manager was friendly and attentive – even checked on us after we received our food. I’m a a Panera Bread fan, and this is one of the best I’ve been in.
… moreRo Ja
Want good food? You’re at the right place. Want great service? You’re at the wrong restaurant! Pathetic! Try and find a clean table. Well, it’s clearly not the job of the girl at the checkout; her job is to stand there with her arm crossed while you search for a clean table. You also shouldn’t ask her for lids to your drinks. you’ll be questioned how well you looked for the lids. If I have to look no matter what the case, they are clearly in the wrong place. Have food left over and need a box? If you walk back to where they make the food and ask for a box… You might as well ask for the moon! Maybe they are running short on boxes? But I can tell you they plenty of attitude. Also, if you don’t mind the drinking while they are preparing you food, you’re at the right place. Enjoy your meal and Mother’s Day…
… moreSheila B
I get online and order chicken noodle soup and most days and I mean 90% of the time it should be called chicken broth soup I have one noodle tonight. This is ridiculous. Somebody in charge needs to look at the soup. I have a video tonight if you need to see my broth soup.
… moreKaren Renata
Brand new Panera but same great service with a smile. Quick, efficient, friendly staff. Just in time to enjoy,Lots of outdoor umbrella patio seating! Go get your “yooozsh” and enjoy ‼️
… moreKaren Pacheco
I went in to this store for a coffee and stood at the counter to order. No one ever came to take my order. There were several other people in the restaurant who were drinking coffee and chatting so I knew that someone was there to take orders. I noticed that there was a kiosk. I am not familiar enough with Panera Bread but was willing to give it a shot. This took me longer than expected and I was on a very short break. I just wanted coffee. I once again looked to the order counter for help and once again no one was there to help. By this point I was getting annoyed so I walked to the counter and asked in a loud voice if anyone was here to help. Just then, a lady who had been sitting down in the restaurant side table with a man walked up. She asked if she could help. I was perplexed and even more annoyed because she clearly looked at me when I came in and let me go through all those aggravating kiosk prompts instead of helping me out from the start. I have never heard of being paid to sit down with customers when you are working in a restaurant business. Perhaps this is the way restaurants do things now. I will be ordering my coffee from 7Brew from now on.
… moreKeith Carter
For our Christmas Eve party, My wife ordered 3 loaves of bread and 2 souffles on Tuesday for Sunday pick up at 10:30. They only had one cheese soufflé left which wasn’t what I ordered.
(See order below)
The manager apologized and refunded her money for the one soufflé and made her a little ham and cheeses sandwich. When she got home and checked the order the ciabatta bread is cut in strips like long croutons!
She said to me “How am I supposed to use this for sandwiches?!.” She couldn’t take it back because they are out of bread at 10:30 in the morning.
We have over 30 guests tonight and no sandwich bread. Frustration!
… moreInes Silva
I’m a long time customer and today was the first day in which I give this place a 5 star review, the personnel are excellent and the manager as well.
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