
Address and Contact Information
Address: 6757 Arapaho Rd #709, Dallas, TX 75248
Phone: (972) 707-7267
Website: https://sushiboxdallas.menu11.com/
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Reviews
Our server gave us free miso soup, made the sushi fresh in the restaurant and talked to us like friends, and not just customers. The sushi is actually really fairly priced and delicious. I love this place.
Today, we ordered a plate that states it comes with ponzu sauce, and at the bottom of the bag was a container labeled “Ponzu”, but was without a doubt just the usual extremely salty soy sauce.
I highly recommend the ponzu sauce, but just make sure you taste test in store to confirm it’s in your order if you pay for it.
While attempting to pay, I asked a simple question about the policy regarding bills larger than $50 because I wanted to understand and respect the business’s procedures. Instead of receiving a straightforward explanation, the employee responded by asking why I was “pressed” or upset and began speaking to me with an unnecessary attitude. My question was calm and respectful, so the response was both surprising and inappropriate.
When the manager became involved, the situation was not handled in a way that de-escalated the interaction or clarified the policy. Rather than focusing on resolving the misunderstanding and ensuring a professional customer experience, the interaction continued in an a way that felt dismissive and unhelpful.
If the business has concerns about counterfeit bills, it would be more appropriate to invest in counterfeit detection markers or similar tools rather than making customers feel uncomfortable when presenting legitimate currency. Your employees negligence, and ignorance to know the differences between legitimate and counterfeit currency should not fall on the customers that should fall on the irresponsibility of your employees.
Customer-facing employees represent the business, and professionalism is essential when interacting with the public. Customers should be able to ask questions about policies without being met with hostility or defensiveness. A simple explanation or acknowledgment of a possible miscommunication would have resolved this situation quickly.
Based on this experience, I strongly believe this location would benefit from additional customer service training and stronger leadership oversight when situations like this arise.
I’m sharing this feedback in hopes that it will be taken constructively and lead to improvements in how customers are treated at this location.
I kept it simple with a veggie and geisha roll and left incredibly full.
The staff were very sweet and accommodating.
This is a great lunch spot.
I was truly impressed by the chef’s creativity and dedication. The chef suggested a roll thoughtfully and prepared it with such care—you could genuinely feel the effort and passion in every bite. The server was also extremely cooperative and attentive, making sure my preferences were fully met.
Overall, the experience exceeded my expectations. I highly recommend Sushi Box to anyone who truly enjoys sushi and appreciates great service. Definitely worth a try!
We tried one of the new specials today, the Avocado Bomb. It’s a flavorful ball of spicy tuna, spicy shrimp, and rice, topped with eel sauce, thin slices of avocado, and a sprinkle of popping roe. It ended up being my favorite dish that we ordered!