

Chain restaurant offering burgers & other American standards, plus drive-thru service.
Address and Contact Information
Address: 1830 N Clinton St, Defiance, OH 43512
Phone: (419) 784-3421
Website: http://www.frischsnwo.com/
Menu Photos
bigboydefiance.hrpos.heartland.us
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Reviews
This is not the first time we have stopped at this one, and it definitely will not be the last!
There were 13 of us. We went in and the hostess arranged tables for us in the back of the restaurant so that we could all sit together. When we walked in, there were 4 or less patrons in the restaurant eating. We sat there for several minutes. No one ever came to take our drink or food orders. We continued to wait several more minutes. We noticed that other guests had come in and were seated and the waitress began taking their orders and bringing them beverages. One of the guests in our group, asked the waitress if she had forgotten about us. She replied “NO” but never came to assist us. She continued to the back of the kitchen…but before that, another couple had walked in. They were immediately seated and had their drink orders taken. At that point, we decided to leave.
This type of service is completely unacceptable. As I stated, the restaurant was at least 95 percent EMPTY. It was not busy at all. Even if there may have only been one or two waitresses on duty, the fact that no one (other than the hostess or waitress that seated us) ever thought to even acknowledge or serve us is demeaning. This is very poor customer service, to say the least. There is a lot more that could be said about this type of service but I feel it’s not necessary to mention if anyone can read between the lines. The last couple that came in and were seated immediately got up and walked out right behind us. They came to us and stated that they had just witnessed what happened and stated that it was not acceptable and decided not to patronize them as well. This is 2026…not 1936! NO excuse for this and no explanation is needed because it won’t be justified. Our money spends just as well as anyone else’s.
We ordered fish sandwiches which the buns were fresh and the fish was good. Tartar sauce was soaked into the bun. Fries we’re hot and coleslaw was good.
The waitress’s voice was so soft that we didn’t know if she was sick or if she just did not speak up.
Wanted to order a vanilla shake and she told us that we could only have pie or cake.
Restroom floor was so sticky. Our shoes stuck to both women’s and men’s. Entrance doors needed cleaned.
Notice that hours were shortened. So hoping that your staff is polite and friendly in the morning because it was not that way this evening.
You have a good product and could be busier, but you don’t start shutting down at 7:15 when you’re still open for another 45 minutes. Upon leaving manager did not say a word. He set the tone when we walked in the door.
Was very disappointed, Chicken tenders were paper thin and tasted like the oil was burnt that they were fried in. Mac n cheese was rubbery, and mashed taters tasted like they mixed real with instant. Husband said the only thing good about his cod dinner was the texas toast. Which I have to admit the toast was amazing.