There’s a Buffalo Wild Wings near you at 1715 South Memorial Drive, New Castle, IN. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.
Chain dishing up wings, tenders & burgers, plus sauces ranging from sweet to very spicy.
Sydney
This place is awful. The first time I tried it years ago it was just as bad, but decided to give it a second chance. We ordered to-go, and waited 40 minutes before leaving to go pick it up. Turns out, it wasn’t even close to being ready. My husband had to wait an extra 30 minutes for our food. So at this point it’s been an hour and 20 minutes after we’ve ordered. They didn’t care at all, no discount, only excuse was they didn’t have enough staff, even though it was a Saturday night. They also said they had “4 cooks” in the back. Which really makes no sense to me. There was other people waiting for their food, one guy came in and his order was gone, somebody took it, so he demanded his money back but they were giving him such a hard time. The 2nd guy got his order but came back because they forgot his fries, and he didn’t get his fries by the time my husband left. The wait time is insane for no reason. And the food was mid at best. I also ordered the cookie with ice cream.. and it looks like they just quickly found plastic and wrapped it ice cream. There’s no way they actually do things like this.. right? It’s insane. Save your money and go ANYWHERE else.
… moreWally VanSlyke
First of all, the service was second to none when we visited last night. They quickly corrected a couple of order mistakes and seemed happy to make it right. The food was hot and the stuffed tater-tots were great. Dining room was clean they have plenty of parking. Very pleasant experience. Their pick 6 – Meal for two is a great deal! Also new is the brown sugar heat sauce for their wings, very tasty.
… moreSleeping Beauty
There was an issue with my order. I tried to call and speak to a manager, but I was told one was not available. Ii was just relayed information supposedly. I have ordered this meal 3x, all with sauce on the side. Never was an issue until today in which the sauce was NOT on the side. I only wanted to bring it to their attention and get a small refund as some needed to be plain due to allergies. I was told that I was wrong and that I rang it in incorrectly online and there was nothing that they could do. So I asked if they wanted me to come up with my many confirmation and she said yes.
The older lady that I guess isn’t a true manager was there. I guess it was short staffed. She wasnt even supposed to be managing. Not a great sign when that’s the introduction. But she was nice. She was NOT the girl I spoke with on the phone. The shift lead /kitchen load offered to remake my food but I didn’t trust that option after continued rude interaction with the lady on the phone. She still tries to tell me what I ordered wax wrong and try to point out that my kitchen receipt said no dressing and nothing about the sauce on side. Until the lead was like, no look at her phone. And the cashier lady just scoffed and was like I’ve never seen that before. Its Usually it’s the customers fault because they rang it wrong.
How is any of that great customer service? The lead did say she was going to follow up with a manager named Noah to process a refund as she couldn’t. I still haven’t heard anything. Just crazy to tell a customer that they did something wrong without having the full story.
… moreJackson
This location is consistently failing on both service and quality. I ordered to-go and waited 20 minutes past the scheduled pickup time. While waiting, I overheard other guests who had been waiting 50 minutes for their food. This seems to be a recurring issue with their kitchen management.
Beyond the wait, the food quality was unacceptable. I am on a strict diet and rely on the nutritional info provided on their website, but what I received was not equivalent. The “naked tenders” were the size of nuggets, a side salad was missing entirely, and the boneless wings were tiny and mostly breading.
While the manager did provide a refund when I called, the repeated lack of reliability and poor food portions are a dealbreaker. Much like the local Casey’s recently did, this location desperately needs a management overhaul to turn the service around. I won’t be returning.
… moreKonner Fabrick
I almost never make these kinds of reviews, but I can’t help but feel obligated to at this point. The food has taken such a nosedive these past couple months and there seems to be no quality control.
Not only were these boneless wings supposed to be Spicy Garlic (extra wet on the sauce, mind you) but there’s zero sauce AND they’re so overdone and hard that the meat is crumbling like sand.
I’ve never had problems like this before and as someome who frequents this location very often, it really does make me sad. I hope whatever they have going on thats making the quality of food and service drop gets fixed as soon as possible. Until then, I do not recommend.
… moreAmber Plough
WARNING: Would give zero starts if I could. We placed an order online, saying that it would be ready at 3:10. The order was 25 MINUTES late being readied. Zero discount, apology or anything. AND the dining room was empty! This is the worst service we have had in years! This restaurant will be out of business soon if things do not change. Awful!
… morepopcorncraz Cunningham
Really good food! Fairly good waitress. Only thing was with all the tvs there, they wouldn’t put any on a sporting event we wanted to see. There was very little interest from other customers on the events they were showing. It wasn’t that they couldn’t get that sport – the employee just didn’t like the team we wanted to see …. Kind of like politics!!!!!!! We most likely won’t go back…….
… moreNoah Lowery
I think games & ufc fights are genuinely the only reason this pathetic location is treading water. Terrible from top to bottom. Poor managers, poor, slow service, regular 30-40 minute ticket times with an almost empty restaurant. My final time giving them a chance I got some wings and potato wedges to go. Waited 43 minutes for the order to get ready. Came straight home(4 minute drive) to eat, and the wings were somehow cold, and were egregiously overcooked and completely dried out. This is the saddest restaurant in town. You’ll see the other reviews reflect that. Genuinely impressive just how bad a restaurant can operate, and still keep their doors open. Can’t wait to see this location close
… moreSue Ream
Classic bar food is what Bdubs is known for nationwide, and it’s great to have one in rural Indiana. Choose your spicy level, watch a game, and have a burger or wings. Friendly staff and good food. Watch out, though those buffalo chicken tots carry a punch!
… moreMelissa Davis
Worst staff very rude if you want good service ask for someone other then jazzy. She is very disrespectful and rude. I placed order online and it took additional 30 min after I arrived to pick up my order and then once order was ready she didn’t bring drink jazzy the waitress stated rudely I didn’t know you had a drink then went and grabbed a drink without looking at my receipt brought the wrong drink so I said said that’s not what I ordered then went back to get the correct drink and pushed it at me. I asked to talk to manager the GM came and spoke with me said she would handle it and as she went past jazzy and said something funny because they were both laughing about it. I wouldn’t recommend this place to anyone…. Go to Muncie better service and better food
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