


Burgers & other fast-food options at a regional chain named after a legendary American cowboy actor.
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Roy Rogers Restaurants | Family Values. Family Business.
Reviews
If they can keep the high quality food as they had today, they have upped the burger game on the Westside!
07/11/24 I’ve been here 3 times in the last 4 days. Everything has been great. The Roast Beef, Double-R-Bar, Mac&Cheese and Chicken Tenders have all been High Quality. Fixin Bar was in great condition. Staff has been Very Friendly and Service Quick. Restaurant was clean.
The reward system seams to be working well. The app could use a menu on it that can be easily found.
12/15/23 Thing have gotten better, the food is still great. The employees are doing a lot better.
I have been there many times, on 5/30/23 I had an issue, the management took care of it and treated me very well.
The food was still good, Friendly Staff and Clean. They just needed to pay attention to the small things.
RR has several sauces, like “Buckaroo sauce”, which was explained to be the original sauce and now they have a new, “Roy Rogers sauce”, which was indeed excellent with more of a tangy taste. The Buckaroo sauce was very good, yet very mild: perfect for kids. Horseradish sauce was fantastic, and something called “Boom Boom” sauce which I did not try.
They have a small food case to the far right of the point-of-sale registers with quick prepackaged items with boxed juices, veggie trays, fruit and yogurt in cups with fresh fruits. Then to the far left of the registers they have 4 flavors of real ice cream you can get on a cone; They scoop it for you right there!
Then I see they have soft drink floats! Then, “beer battered onion rings”. I love onion rings. They have fried chicken with breading/coating like grandma makes.
However, the real reason I GPS’d my way from Kentucky, through Indiana then to Cleves, Ohio, was for Roy Roger’s roast beef sandwich, like the original. And everyone knew it was the only real roast beef place, back in the day. They don’t add water to their roast beef like other fast food chains- they never have done that-ever.
So the other day, I ordered a real roast beef sandwich. You cannot fake real roast beef. And Roy Rogers always has and STILL HAS to this day, REAL roast beef and yes it was as fantastic as it ever was in the 80’s and 90’s. They cut it to order for you as soon as you order it, and they always have done it that way. Amazing.
Roy Roger’s service was excellent, friendly and omnipresent. It was everywhere! They have the true customer service mindset. And they treat customers with respect.
An associate named Marianne took my first order, and I told her it was my first time here. The menu has so many choices. She was so attentive to every customer she waited on.
Marrianne made it great! She pointed out the fresh fried chicken hot counter-display case. I ordered a chicken breast which was fantastic! I came back to order several sandwiches to take back home and Marianne said they “freeze well”.
So, I could see them cutting the hot roast for my sandwiches. This entire crew paid attention to detail, and they stayed busy both behind the scenes and on the floor. Management paid attention to every detail of the service, and they were busy. The fresh bar stayed fresh and well-stocked. Everything was great.
The roast beef is all you would hope it to be, (the buns are also the original, soft, sandwich buns). it’s “REAL ROAST, juicy and savory”. It’s worth the trip.
One more thing: its hard to mention everything in one assessment. The furniture is beautiful with high-quality seating throughout the entire dining room. The store management and district management were there working with their associates and supporting them.
I’ll be back and I recommend Roy Rogers as it is an excellent business and provides excellent food and services!
Original review: There are few chain restaurants in this area, so this Roy Rogers is appreciated. The food we’ve had so far, is okay. My burger was warm and delicious but my children ordered burgers that we received cold and the buns hard. We ate a late dinner which is why I think the biscuits were very hard and dry. Part of the order was made incorrectly, but the staff willingly made the correction. The toppings bar had fresh lettuce, tomatoes, onions, pickles, and other items available, along with a good selection of condiments. The prices are acceptable. We’ve eaten here twice and expect to return. The atmosphere is ok. Not much different from any other fast food location. The most notable difference is the decision to allow the line of waiting customers to pass through the middle of the dining area. This puts standing customers within inches of tables where people are eating. Most every location I can recall has the queue walk through a zig-zag back and forth in front of the counter. That keeps diners separate from the queue and allows the queue easy visibility of the menu board. The queue of waiting customers moved quickly but still resulted in some discomfort having the butts of strangers inches from our table and food. We’re giving the owners some grace since this location has only been open a couple weeks. The staff was very friendly and helpful.
Toppings bar was nice so you can dress your sandwich the way you want. Nothing really stood out as above any other fast food chain tho. Got the 1/4 lb cheeseburger, Texas Pete spicy chicken, roast beef slider, 3 pc chicken tenders (all different sizes btw..), fries, beans, and Mac and cheese. Sadly the Mac n cheese tasted like Kraft box mix with the cheese powder. The roast beef is actually sliced roast beef, not like Arby’s. The best of them all? The Texas Pete, fries, and beans. And of course that goldrush sauce! Friendly staff and outside seating area.