Kristin Cramer von clausbruch
This place has so much potential to be great. But the service is soooooo slow and takes forever to just get a coffee. I pulled into the drive thru line at 7:45am with 2 cars in front of me to order. It is now 8:06am and I am just placing my order. 20 minutes just to get an iced coffee. This is ridiculous!
… moreRobert Fowles
Haven’t been to Dunkin donuts for years. They have upped their menu quite a bit from what I remember. Tried the sausage egg and cheese croissant. Quite tasty with a regular coffee. I would order that again. I remember a wider donut selection.
… moreC. Y.
First timer for Dunkin donuts…Literally no one here but still take 15 minutes to get 6 donuts. Donuts seems to be out in the open all day, pretty dry and has harden some. Will be going to Krispy Kreme for all future doughnuts.
… moreSkylar Embich
We started coming here two years ago when we moved to Hickory and it was terrible. Nobody knew how to make an iced coffee and they were very dismissive.
NOW, service can be a little slow but everyone is usually really nice and accommodating. The manager retrained everyone on how to properly make coffee and it’s been so much better!
… moreLaura West
We waited in the drive-thru line for 30 minutes to get our mobile order that was placed through the app before we even arrived at the store. While waiting at the window for our drinks, we saw the employees preparing orders for people after us even before ours was finished. This has happened several times, and I will not be back.
… moreDiana Scholz-Wassell
Love this place, not liking the fact that there is only 2 ppl working their butts off, because the owner decided that, that was all that was needed. These girls were awesome as always. Come on dude, 2 ppl to to run drive-thru and lobby. ridiculous!!!
… moreAmanda Crunkleton
Terrible customer service from the district manager Nick at Dunkin in Hickory off 321. I am a daily customer that had an item left out of my bag the previous day. I called the store to let them know, the nice lady wrote my name down and told me to come back and get it. I went the next day and Nick was working the register inside and refused to give me what was left out my bag because I didn’t have my receipt. The item was a 6 pc hash brown that came with the 6$ meal deal. People like Nick is why this Dunkin is losing business now. I will no longer be a customer of this Dunkin!
… moreNick Vagnone
Slowest Dunkin drive thru in the 828. 15 minutes for a simple coffee. Faster at the Starbucks across the street.
… moreAlex Хлапов COYG
Not sure what is going on at this location, the time, the service, the food, way too long, wrong orders, missing items. Never had a worse encounter with Fast Food in my entire life.
… moreKiara Recuero
EVERY SINGLE TIME I go here I wait 20+ minutes to even order with maybe 3/4 cars in the drive thru. On top of that by the time you get to the window you’ll be waiting another 10-15 minutes to even order. Food is good service is mediocre at best.
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