Nani DeBose
I get very simple drinks, typically I add 2 pumps of either white chocolate or brown sugar to whatever drink I’m getting and I always add cinnamon dolce topping. Yet somehow they’ve only put the topping for me once and my drink is always watered down. I have to do delivery sometimes because I’m at work by the time I want Starbucks, and they tend to not make the drinks how they’re ordered since it’s a delivery, even though we’re paying more when we’re doing delivery. It’s $1.00 for syrup, toppings, sauces, etc. so I’m paying extra to get my drink made with less quality. I’m saying this because I’m a former Starbucks employee as well, so I know what the drinks are supposed to look like, taste like, smell like etc. I’ve recently moved up to a higher paying job but I always loved Starbucks. I’m just tired of not getting what I paid for. I’m not sure if I just need to stop going to this location because I guess I knew beforehand that this specific location wasn’t a favorite spot for customers or other baristas. Maybe I’ll stick with the sunset esplanade location and if I can’t get it from sunset esplanade then Dutch bros it is.
… moreL Ramos
Three times in a row I had rude service from the baristas. I go to Starbucks all over Portland in the metro area and this one consistently has been disappointing
… moreNikita Mehta
I’ve been here twice and disappointed both the times.
First time, I ordered ahead on the app, they couldn’t find it for like 5 minutes and then gave me half of my order.
Second time, just now, they give me a broken cup.
I feel like the extra 10 minutes it takes to go back and forth to the other one on Cornell is worth the drive.
… moreAnonymous Anonymous
The staff are extremely friendly and they always know how to make my drink the way I like it. I also like how Starbucks practices great safety measures during the pandemic. This location deserves 5 stars.
… morejamie stone
It’s only 6:11 and I’ve stood at the windows and knocked multiple times no one answers so I went threw the drive threw no one answerd then I called and again no answer
… moreRochelle London-Cooper
Rose is extremely rude.. After they messed up our drinks (wrong size) fine not a big deal. The nice girl at the window gave me the wrong size ones while I waited for the drink I paid for. Then rose came to the window asking for it back so she could throw it away? What? lol i was embarrassed for her. Never have an experience such awkward customer service and I’m a daily Starbucks customer. Not coming back to this weird location.
… moreDaniel G
It’s a drive-through only or walk up store so there’s no café. But everything’s good didn’t have any problems getting our order.
… morePeyton
I love going to this Starbucks when I am in a hurry. Quick service, friendly staff, and same great products I would expect from a Starbucks. Entering and exiting the parking lot can be difficult and dangerous depending on the driving conditions though, as the only way is to enter or exit a busy multi-lane road. The store itself is wonderful, though!
… moreCheryl Duncan
I come here several times a week. They have excellent customer service and are friendly. The manager is also great!
… moreKatt Bush
This location has been great until recently. I have always had great experiences, drinks, and staff until recently. Now, there’s an employee that has an attitude and doesn’t even care for being there for customers. I’ve had them 3 times now all different days, and they don’t even greet correctly or even smile or care. I’m sorry, but there are others out there wanting a job that would smile and greet their customers correctly. Plus, the worst part with this employee is I go through the drive-thru to get my birthday drink. When I got to the window, I said I wanted to use my birthday drink on the app. She didn’t even care. She just scanned and took the money from my app. Luckily, I called maybe 10 minutes after leaving, and the manager apologized and said to come in and get it replaced with a free drink the next day. But I’m sorry, I just don’t feel like going to this location anymore with having to deal with this employee anymore. I hate to say it now, but I’m walking up to the window so I don’t have to deal with it. I will just walk away if I have to deal with them. I’m sorry but really!? I’m not the only one with thoughts on this employee either. Everyone at the clinic I work with has dealt with them and has chosen to start driving further down the street to another coffee shop before going back here. Just sad.
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