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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Address and Contact Information
Address: 16535 Southwest Fwy #2000, Sugar Land, TX 77479
Phone: (281) 313-9500
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
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Reviews
RealLife #Reality Campos
Let’s get right into it. Upon walking in, the doors are super heavy, causing strain if not ready to pull on the door. I had to help an older lady out. So walking in you have to look for the hostess stand ahead.. it’s tall, and no one is there, the front is crowed due to the cheesecake to go orders. So they maybe don’t know you are standing there waiting to be seated or standing around waiting for to go cheesecake. As workers pass by one had his finger twisting his braid on his scalp, and he went straight to getting out cheesecake for customers. They didn’t see him walking from the kitchen to the cheesecake area like I did because I was standing at the hostess stand. He didn’t wash his hand nor sanitize.. he just kept messing with his scalp, and braid or dread? So finally someone comes to seat us. The brown bread I know it’s good, but the other bread was hard as a rock, we ordered apps, and per the waiter’s request they said “wait to see if the app food is good to see if you want to order anything else” all that did was make me question if the food was good or not. I have been to a Cheesecake Factory before, but not this one in particular. So I saw another worker also messing with his dread or braid, just walking around looking lost. I don’t know why management doesn’t tell them have some respect, wash your hands, or don’t play with your dread just walking around the dining area. What I did order was good.. but the lolly gagging, slow walking, dragging feet, and doing nothing but messing with their scalp while we ate was disrespectful. The cheesecake is too soft it needs to be addressed, and maybe get an authentic base first before any toppings are out on. The classic cheesecake is small I don’t know why, you can see how small it is compared to the others next to it. For the price for a slice, it’s a no. I will update this review if I see any improvement. This store is on the list, so my job is almost done. I travel to save you time, and money… my following knows that.
… moreApril Brown
I had the Thai Chili Shrimp appetizer with a Thai Chicken Salad and it was delicious. Service was excellent and really enjoyed our lunch. Bread is only available per request before 5p. I haven’t been in awhile and was glad I asked so be mindful if you are not a regular patron. I’m kicking myself for not remembering thewo derful woman that took care of us.
Take care of raise who take care of you while patronizing restaurants. Will definitely be back!
… moreTake care of raise who take care of you while patronizing restaurants. Will definitely be back!
Fiza Rais Shah
Visited The Cheesecake Factory recently and tried quite a few dishes everything was delicious! The Shrimp Alfredo Pasta was rich and creamy, perfectly cooked and full of flavor. The Pineapple Shrimp and Fried Shrimp were both amazing crispy, fresh, and seasoned just right. The Mac & Cheese Balls were a total comfort bite cheesy and satisfying.
The Cucumber Salad was a standout too good, too good, too good, too good! Fresh, crisp, and full of flavor. The Nachos were okay, not bad but not a must-try. And the Crab Bag (or Crab-based dish) was also really good, flavorful, and filling.
everything tasted fresh and well-prepared definitely a place where you can try a variety of dishes and rarely go wrong. I’ll be going back for that Cucumber Salad alone!
To end the meal, I had the Pumpkin Pecan Cheesecake, and it was absolutely divine rich, perfectly spiced, and the ideal balance of pumpkin and pecan.
… moreThe Cucumber Salad was a standout too good, too good, too good, too good! Fresh, crisp, and full of flavor. The Nachos were okay, not bad but not a must-try. And the Crab Bag (or Crab-based dish) was also really good, flavorful, and filling.
everything tasted fresh and well-prepared definitely a place where you can try a variety of dishes and rarely go wrong. I’ll be going back for that Cucumber Salad alone!
To end the meal, I had the Pumpkin Pecan Cheesecake, and it was absolutely divine rich, perfectly spiced, and the ideal balance of pumpkin and pecan.
Jaffer Tariq
We recently dined at The Cheesecake Factory in First Colony Mall, Sugar Land, and had an excellent experience. I ordered the carne asada, and it was absolutely delicious perfectly seasoned, tender, and full of flavor. The sweet corn on the side was exceptionally good and added a great touch to the meal.
My wife had the grilled fish tacos, which were juicy, fresh, and beautifully prepared. The flavors were well balanced, and the portion size was generous, just like you’d expect from Cheesecake Factory.
Overall, the service was great, the ambience was warm, and the food truly exceeded expectations. Highly recommended if you’re in Sugar Land and craving a hearty and satisfying meal
… moreMy wife had the grilled fish tacos, which were juicy, fresh, and beautifully prepared. The flavors were well balanced, and the portion size was generous, just like you’d expect from Cheesecake Factory.
Overall, the service was great, the ambience was warm, and the food truly exceeded expectations. Highly recommended if you’re in Sugar Land and craving a hearty and satisfying meal
Farrah J
It was my sons birthday today and all he wanted was to go to Cheesecake Factory and he loves cheesecake. Sadly to say, we never got a cheesecake. We sat down and service took 5 minutes to get to us. I ordered the calera wine and my mom ordered the New Zealand. The wines tasted like they’ve been opened for several weeks. I drank mine and didn’t complain because my mom already complained about hers but I should have asked them to just take it away. My sons milkshake took 10 minutes to come out. Our drinks came out before his, and it’s his birthday and he’s turning 9 today.
My mom had the filet mignon and it came out with around 5 pieces of steak in a sauce. And I ordered the ribeye. It was a really thin cut that cost $45.
Before we ordered, we looked at the menu, we contemplated and I didn’t want to eat there but since my son loves cheesecake, we decided to stay. We brought our own cake. The plan was to say happy birthday with the cake we bought and eat a cheesecake afterwards.
The service was lagging and there was a lack of initiative.
We didn’t want to leave because we had a whole bunch of gifts for my son to open.
The whole reason we came to the Cheesecake Factory was for a cheesecake and never got one. We probably wouldn’t have bothered buying one but honestly don’t even know how it would taste given the facts previously mentioned.
My mom was very upset.
There was a lack of empathy and I understand our server is young but it came off as very ignorant.
… moreMy mom had the filet mignon and it came out with around 5 pieces of steak in a sauce. And I ordered the ribeye. It was a really thin cut that cost $45.
Before we ordered, we looked at the menu, we contemplated and I didn’t want to eat there but since my son loves cheesecake, we decided to stay. We brought our own cake. The plan was to say happy birthday with the cake we bought and eat a cheesecake afterwards.
The service was lagging and there was a lack of initiative.
We didn’t want to leave because we had a whole bunch of gifts for my son to open.
The whole reason we came to the Cheesecake Factory was for a cheesecake and never got one. We probably wouldn’t have bothered buying one but honestly don’t even know how it would taste given the facts previously mentioned.
My mom was very upset.
There was a lack of empathy and I understand our server is young but it came off as very ignorant.
vinny bhupatkar
The pasta was a bit on the dry side, but overall I had a good experience. The atmosphere had great vibes, and it was an enjoyable place to relax and enjoy a meal.
… moreBRENT GREEN
Ok the service was really good I can’t lie my appetizer was good and my margarita was good my food was not fresh at all…. Now I did pay for it but I didn’t eat it and as a server, if someone doesn’t eat the food u shouldn’t charge them for it but maybe he was a rookie either way I won’t be back I left more then 20% but I was not satisfied at alll and I will not be back!!! You were good Yader but cmon man DO BETTER!!!! (The food is trash) so many places better I’d rather go to Cheddars
… moreEdward Humphries
My recent visit to The Cheesecake Factory was an absolutely delightful experience, and it truly lived up to its reputation as a fantastic spot for a memorable meal and celebration! From the moment we stepped in, the vibrant and inviting atmosphere set a wonderful tone for our evening.
The service was truly exceptional. Our waiter was incredibly attentive and handled our large table with remarkable ease and efficiency. It’s always a pleasure when the staff goes above and beyond to ensure everyone is comfortable and well-cared for, and they certainly did. This level of service made our celebration even more special and enjoyable.
We visited the Memorial City location, and I particularly loved the added bonus of the beautiful yard between the restaurants. It’s such a thoughtful touch, providing a lovely space where children can play and have fun, which is a huge plus for families. This feature truly enhances the overall dining experience, making it more relaxed and enjoyable for everyone.
And of course, no visit to The Cheesecake Factory is complete without indulging in their famous cheesecakes! The sheer variety is impressive, and while we explored different flavors, including some gluten-free and low-carb options, it was fun to try so many unique choices. Despite what some might say, the food was satisfying, and the overall experience was fantastic. It’s a classic American restaurant that offers a great time, especially for celebrations and family outings. I definitely look forward to returning!
… moreThe service was truly exceptional. Our waiter was incredibly attentive and handled our large table with remarkable ease and efficiency. It’s always a pleasure when the staff goes above and beyond to ensure everyone is comfortable and well-cared for, and they certainly did. This level of service made our celebration even more special and enjoyable.
We visited the Memorial City location, and I particularly loved the added bonus of the beautiful yard between the restaurants. It’s such a thoughtful touch, providing a lovely space where children can play and have fun, which is a huge plus for families. This feature truly enhances the overall dining experience, making it more relaxed and enjoyable for everyone.
And of course, no visit to The Cheesecake Factory is complete without indulging in their famous cheesecakes! The sheer variety is impressive, and while we explored different flavors, including some gluten-free and low-carb options, it was fun to try so many unique choices. Despite what some might say, the food was satisfying, and the overall experience was fantastic. It’s a classic American restaurant that offers a great time, especially for celebrations and family outings. I definitely look forward to returning!
Chloe Athekame
The dessert here is outstanding! The customer service here is even better! They were out of the biscuits for the strawberry shortcake, the ONLY thing I came for. My server Jovita and the Manager Jay made sure I got what I came for in less than 20 minutes. I am more than satisfied and will be dining at this location more often!
… moreRoseann Amador
Treated my mom for lunch and I have to say the food never disappoints. I got some type of crab dip appetizer I tried for the first time so tasty definitely getting that again. I ordered shrimp tacos they were ok but not something I would always eat since they have many other choices. My mom had fish and chips she said it was good but she’s had better of-course they are not known for that
… more