Angel Lopez
What I received for my order today is the reason why people are not getting as much fast food anymore. I’ll attach photos of my order because it’s absurd. It cost me almost 10 dollars, and to get such an empty container of wedges is ridiculous for the money. The container should have been filled up and the cheese sauce should have been placed on top in the bag.
… morewray white
It took you 25 mins to bring our food out in the vehicle. Somehow having that much time was not enough to get the order right. Nor the giant box that had a ton of empty space enough to give you pause that maybe something was missing. Just maybe it was the fries? We’ll never know.
… moreJo Greer
I get Kfc a lot and I just recently moved back to Lexington, this was one of my favorite Kfc’s growing up and so it was really nice to head back here for the first time in almost 10 years. Anytime I go back to a place that I loved after so long I always worry that it won’t be as good as I remember. When I pulled up to the store, there were a couple cars in line, but they moved very quickly, the woman on the register, Window and speaking over the Order speaker Was Shawna. She was so kind and so patient, She even felt free to be funny and play around with customers in a very professional way. The food was also hot and fresh and delicious and so I needed to leave a good review for this amazing staff and location.
… moreSudarshana
Hot and Spicy wings was too good. We had to wait for 15-17 mints but they made that fresh and was too delicious ! The old lady taking drive through order was kind and polite.
… moreCadence Colgan
Got a spicy chicken sandwich and there was so much sauce on it I had to wipe the bun with a paper towel. Sauce was all over the packaging. Bun was mushy and the whole sandwich was just not good at all.
… moreJohnny Long ,Jr
Walked in at 3:30 pm two workers, no one at the counter to take the order. Been here many times in the last three years, first time I’ve never been asked what can I get for you from the menu. Disappointed, would be good to see this place back to customer service first instead of looking at you and ignoring you at the counter.
… moreGrant Bell
11-15-2023 update
What is the point of ordering online if they don’t start your order until you go inside and they tell you it’s going to be another 15 minutes because they haven’t even started the order.
Same old management running this location.
When my order is paid for online then .are my order.
What’s the deal?
… moreRamon Medrano
I placed a mobile order at the Lexington KFC today and had to wait 15 minutes longer than my scheduled pickup time. However, that wasn’t the worst part. I decided to eat my meal inside the restaurant, and the only sounds I could hear were the manager or shift leader arguing with her employees, using foul language for various reasons, while a child screamed behind the kitchen. I also noticed that I was missing my sauces and mashed potatoes. When I informed the employee about the missing mashed potatoes, she raised her voice at me, insisting, “I DID PUT THE MASHED POTATO IN THE BAG.” I explained that there were supposed to be two, and she only gave me one. She raised her voice again, saying, “YOU ARE GOING TO HAVE TO WAIT,” then turned her back and started cursing at me. The employee was wearing a black KFC button-up shirt and had black hair with red highlights. The customer service was so poor that another customer who was about to place an order left the restaurant. It’s a shame because the food was great, but the way this leader/employee treats her team members and customers is unacceptable. I feel KFC should consider terminating her employment because it’s clear she doesn’t enjoy her job. I probably won’t return due to this experience, even though the food was excellent.
… moredulce cano
Went today around 7pm , Register lady caught an attitude for confusing the menu of inperson vs online , which i did not know “EVERYTHING” as she said ,was different from online menu to inside. She got even more rude once i said i was sorry but that i wanted to change my order due to confusion.Was super rude! Never going back!
… moreMandy Amick
Nasty people with nasty attitudes. The guy up front trying to learn was great, but the people teaching him are going to screw up any chance he has of being good at customer service.
… more