Ms Miss
I’ve been to the Willis Starbucks a few times, and it always disappoints. Today I told my daughter not to go, but she didn’t feel like driving a few more miles to another location. She came home with an Iced Gingerbread Latte with no whipped cream and a Pumpkin Cream Cold Brew that tasted like nothing but coffee.
I called to let them know, and while I appreciate that they offered to remake the drinks, it’s frustrating to have to spend more time going back. I told them we’d just try another day since my daughter had already gone to a different Starbucks to get the drinks redone.
Consistency and quality definitely need improvement at this location.
… moreBrent Buckner
Great staff, super friendly and attentive. My kids ordered hit chocolates and they loved them! Food was great also. Lots of places to sit and spread out- I brought my laptop and worked for an hour, and my kids brought tablets and hung out. Wi-fi was fast and uninterrupted, and I never felt rushed. I was warmly welcomed and felt at home. I’d recommend if you are in the area.
… moreAlec Vetrone
Ordered thru the app and was told at the window to pull up towards the front of the patio that it would be a couple of minutes (10 minutes after the order was placed online). The staff completely forgot about us, then the same grey haired barista that asked us to pull up, comes out mad we are parked exactly where she asked us to park and then realized they did nothing for our order. 25 minutes after the online order was placed and my wife having to go inside, we finally had our two hot coffees. Would not recommend this location if your on a time constraint
… moreKrystal Coburn
I’m a regular that’s giving a 3 and not 5 because of your new store manager, Tracy. I know that snatching my drink up as I’m reaching for it was not wise. She questioned the double cup, (I always get a double cup) to the barista, who knows my regular drink, and then set it back down. No smile, no hello…
She is unprofessional and rude. I have been coming to this location as a regular since it opened, following the N336 baristas.
Special love to Taylor, Lexi, Wes, and Michael…they are now the only faces I know, consistent with my drink, and friendly! Love the rest of the baristas too! They are 5+ ⭐️
… moreAddison Coppola
Third time in a row that my drink was 2/3 full after requesting no room. Rip off.
… morePRINCE Fochor
The new manager with the blonde hair is very rude and obviously does not know how to speak to employees. She doesn’t greet xustimers or smile. She has totally changed the vibe of the location.
… moreStacy Willis
I ordered a drink at the speaker and they neglected to tell me they didn’t have the syrup for my drink. I received it and was told at the window they did not have the syrup after I already paid. I called and spoke with the assistant manager about a remake which they said they could do the next day since I couldn’t go back because I had to get to work. She sounded really put off that I called and was short with me. I would have ordered something else at the speaker if they had just told me they were out of the syrup I use in my coffee. The drink was so horrible I couldn’t even drink it. And for anyone who has to have their coffee in the morning like I do, this really sucks. The people at the window acted like I inconvenienced them as well.. I think I’ll be going aomewhere else from now on. As a former batista and someone with 30+ years of customer service experience, I can tell you that alienating your customers is a guarantee that most of them won’t return. A lot of people won’t say anything; they just wont come back.
… moreivonii
My order was wrong I wanted extra strawberry and light ice in my strawberry açai, barely any strawberries, and I felt rushed at the drive-through
… moreJulia Anderson
I did a Mobil order and
Went in to use the restroom. All I can say is GROSS!! Trash everywhere NO toilet paper. Sink and toilet was dirty and nasty. I have never seen a Starbucks restroom look so bad.
… moreOrlando Morgan
Wesley is it a great one to have at your store very attentive and services me without question. Thanks Wesley your cooler than a bucket of ice
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