
Discover The Boatyard Bar & Bistro a vibrant waterfront restaurant located in Ottawa, IL just minutes from Starved Rock State Park. Immerse yourself in breathtaking views as you savor fresh seafood & pasta, hearty handhelds, dry-aged steaks and more. Unwind on our outdoor porch overlooking the Illinois River or dine by candlelight in our romantic dining room.
Address and Contact Information
Address: 1134 N 27th Rd, Ottawa, IL 61350
Phone: (815) 431-6281
Website: http://theboatyardbarandbistro.com/
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Reviews
We’ve been here several times since the new owners took over, and every single meal has been consistently outstanding — flavorful, beautifully presented, and served promptly. The atmosphere is relaxed yet refined, with amazing views that make dining here feel special every time. The restaurant is clean and well-kept, showing how much care goes into maintaining the space.
We only wish we lived closer, because this would absolutely be one of our regular go-to spots!
We will be back. 🙂
The wait for our drinks was equally disheartening. It took a staggering 45 minutes to receive them, followed by another 30 minutes just to get a refill. We ordered Miller Lites served in cans, and for the first hour of our wait, there wasn’t even anyone at the bar. After nearly two hours of waiting, we were presented with nothing but cold bread. Such a generous gesture!
What truly added to my frustration was the complete lack of accountability. Being assured that our food would arrive in just 10 minutes only to wait an additional hour is simply unacceptable. I felt a pang of sympathy for our young waitress, who was clearly in the dark about when our meals might arrive, and the manager’s indifference was equally disheartening.
Fortunately, Ottawa is home to numerous restaurants that genuinely prioritize their customers and understand the vital importance of exceptional service.
In a nutshell, we had reservations at 7:15 PM, were seated shortly after, ordered our drinks and food, only to eventually have to leave around 9:30 PM after never receiving our meal….
My 8 month pregnant wife and I met a couple friends for dinner. The dining experience started off a little weird by receiving the smallest of water cups while noticing all other tables had full size cups. It took about 45 minutes to even get the chance to ask for full size cups which took awhile to receive as well. After waiting about an hour and a half and being checked on a few times for refills, we were assured our food was coming. However, we started to notice that all the tables around us were receiving their meals in a timely manner. Some groups were even showing up, eating their entire meal, and leaving before we ever got anything. Finally, a member of our party spoke up to a waitress nearby to speak to the manager about what the problem was.
I assume the lady that came out and spoke to us was not even the manager as she seemed to be speaking to everyone that was having issues and gave the same excuses. It felt like she was the one willing to deal with people as who I assume was the actual manager just stayed inside. After what was over two hours our young waitress comes out saying that she honestly doesn’t even know when the food will be done and gave us the choice whether or not to stay… so we left. We felt so bad for the young waitresses that were clearly forced to come out and speak to us about the matter. At least stand up for your employees and try to fix things instead of putting it on someone else.
I tried to be polite to whom I thought the manager was when I was leaving.. but I had to share with him and on here how unacceptable the experience was. Nobody stepped up to come out and talk to us let alone even try to fix the issue. It was the one and only time I have ever walked in to an establishment and left without being served. Let alone we were there almost a total of 2.5 hours and given the run around when it really wasn’t even that busy.
People make mistakes, things happen, but someone needs to be held accountable. Incredibly disappointing, bizarre, and ridiculous behavior by whoever is running this establishment.