Brandy Blackwell
We stopped in this store because they were located near our hotel. My husband and I were not exactly sure what we wanted. The cashier at the front counter Ayla was there with lots of knowledge and a great attitude with a smile on her face. I come from a long line of customer service so it it very hard to impress me and that’s exactly what she did. This will be our permanent pizza hut from now on. I was having trouble with the app and the manager Tamara Dexter was just as willing to give her assistance with the same kind of attitude. PIZZA HUT HIGHER UPS NEED TO PAY ATTENTION TO THIS STORE! These ladies are a PERFECT example of how things are supposed to be done!
… moreZee Zee
Hair all in my pizza. i mean every single bite! i called the store to let them know. General manager Tamara started telling me off about how she been making pizzas all day by herself with a hair net on… when i got there she definitely wasn’t wearing one, hair all the way down her back. why did you decide to not wear one with my pizza? she told me i had to bring the pizza back or she cant help me and hung up in my face! this store is 20minutes away from me. absolutely not! absolutely disgusting save your money
… moreEunice Longworth
My grandson (9 years old) requests to stop here for a quick personal pan pizza to go whenever we pass thru Gainesville. Its consistently good quality, prepared quickly. The staff is always friendly. The store front is clean and welcoming.
… moreKenna Goldsmith
Shout out to Orville and the other worker who absolutely SAVED our night. The store is closing soon but they still accepted my order because my dinner had burned in the oven and it’s been a very rough week with crappy and cold meals and all we craved was a good warm pizza. (Yes pizza is what burned in our oven) Absolute shout-out to him and his customer service because I know it’s awful having an order come in when you are about to close, but he and his coworker are lifesavers. I am beyond appreciative and though I wanted to get their venmo or cashapp to tip, he declined saying he would feel bad. This is the next best thing! Because they deserve to be recognized. 10/10 EVERYTHING.
… moreKatie B
They should be ashamed of themselves. I’m almost forty years old and have probably ordered pizza thousands of times in my life. This goes down as the most humiliating order I have ever received. The personal pan pizza and breadsticks were burnt with stale and hard cheese but the “breadsticks” were not even breadsticks. There are supposed to be ten of them and all I got were two huge squares of hard, burned cheese. Adding insult to injury is I was traveling, getting to a hotel late and hungry and because of this order I remained hungry. I wish so badly I had just ordered dominos or papa johns instead. I called Pizza Hut after this delivery to explain just how bad it was and they did nothing. I don’t know why the receipt has a spot for someone to “check” it if no one is going to. Please teach your employees that these meals that people order are people’s dinners meaning the people have to eat them. If they are too disgusting to be eaten, the people don’t eat dinner and will probably never order from your store again. I will definitely accelerate this to corporate because there is definitely a margin of something being not ideal but passable and this I would not even feed to a dog. Please re-train your employees and do right by your “customers”.
… moreNya Okafor
Pizza tasted old, the cinnamon sticks came with red sauce. The cinnamon was breaking apart I mean do I have to explain just take a look at the picture! When I called they lied and said they would send someone to send icing (obviously a lie) When we seen how the bread sticks looked and realized the pizza tasted old we called again. The man hung up. So I called (on a different phone) and once he heard my voice he hung up the phone. We went in person and everyone plays stupid I couldn’t help but notice the cook didn’t have a hairnet on. (ALSO THERE WAS HAIR ON THE PIZZA) The woman was talking loudly in the back about us, the manager said “There’s nothing we can do come back in the morning.” THIS PLACE NEEDS TO BE SHUT DOWN!!
… morePaul G
If you want sauce on your pizza go somewhere else. I like to taste the sauce on pizza but this location is very stingy on it so I always order the pizza with extra sauce. Even then it looks like they only give you a teaspoon of sauce. There is not enough to taste. Their pizza is just crust with toppings. This is every time not just an occasional mistake.
… moreAlexxis Harris
As a working professional who actively serves and engages with the local community, I understand the value of good service and believe in giving credit where it’s due. Unfortunately, my recent experience ordering from this Pizza Hut location (with delivery via DoorDash) was nothing short of appalling — easily the worst service encounter I’ve ever had from any food establishment.
To start, the DoorDash driver was over 40 minutes late, which I initially tried to be patient about. However, it quickly became clear the delay was only part of a much larger problem. The driver was completely unprofessional — swearing on the phone while arguing with a friend who was also in the car, and speaking to me in a highly disrespectful tone. Despite providing detailed delivery instructions on my order, it took an additional 30 minutes of back-and-forth communication to get the driver to the correct location.
By the time the food arrived, it was no longer hot or fresh — completely unacceptable for a delivery order that was already late. But what followed was even more frustrating.
Wanting to report the issue and give Pizza Hut the opportunity to address it, I called the store directly. Unfortunately, the staff I spoke with — including both a manager in training (female) and the on-duty manager (male) — were dismissive and equally unprofessional. The manager in training hung up on me mid-conversation, and when I called back, the on-duty manager offered no resolution, instead telling me I’d have to call again in the morning to speak to the general manager.
This level of disregard for customer service — from both the delivery and store sides — is inexcusable. As someone who supports local businesses and understands the importance of treating every customer with respect, this experience was a complete failure from start to finish.
Final thoughts:
– The delivery was late, unprofessional, and unsafe.
– The food was cold and poor in quality upon arrival.
– The store’s management failed to show any accountability or offer a resolution, with multiple instances of rude behavior and negligence.
10/10 would not recommend this location to anyone. I will not be returning and will be sharing this experience within my professional network and community channels. If Pizza Hut as a brand cares at all about its customer base, this location and its handling of complaints needs serious attention and retraining.
… moreSterling G
ORDER ELSEWHERE! From the other reviews, it looks like you shouldn’t order from this Pizza Hut anymore, and we are another account of poor customer service.
We ordered and paid extra for a Pan Pizza, and received regular crust. OK, no big deal right? So I called to see if they would fix it. The only option I was given was to drive to the store to swap it out for a new pizza. Sort of defeats the purpose of delivery. So they (the manager) told us there was nothing else they can do. I was understanding, but an unhappy customer. If it were good customer service, they would have at least refunded a portion of the extra money we paid for the pizza, but that wasn’t offered.
Be warned that this Pizza Hut location is really not doing much right nowadays (which is sad bc we used to like Pizza Hut), so order from another location or opt for another pizza shop until this location does better with their customer service.
… moreKevin Norman
Ordered large two topping stuffed crust pizza it arrived 30 minutes after estimated delivery time was ice cold and was offered a $5 credit for reimbursement the person on the phone was helpful the manager not so much
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