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Handcrafted pretzels come sweet or salty at this chain that also offers hot dogs & specialty dips.
Hours
| Saturday | 10 AM–9 PM |
| Sunday | 11 AM–6 PM |
| Monday | 11 AM–8 PM |
| Tuesday | 11 AM–8 PM |
| Wednesday | 11 AM–6 PM |
| Thursday | 11 AM–8 PM |
| Friday | 10 AM–9 PM |
Address and Contact Information
Address: 1065 Brea Mall #2157, Brea, CA 92821
Phone: (714) 529-1499
Website: https://www.wetzels.com/
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
JIHYUN CHUNG
I had a very unpleasant and humiliating experience at Wetzel’s Pretzels in Brea Mall on November 1, 2025, around 5:24 PM.
I visited the store with my two sons. I’m not fluent in English, but I can communicate basic things clearly.
When I ordered a Mango Fresh Boba Lemonade, the cashier kept asking me what I wanted — more than five times — even though I clearly repeated the same words each time. It felt like she was pretending not to understand me. Then she entered the wrong item, and when I corrected her, she asked the same question again without explaining that the Mango Fresh Boba Lemonade only comes in one size.
What hurt me the most was what happened afterward. While I was using Google Translate to explain to the manager, I saw two employees (a woman and a man) laughing and mocking me as I typed. That was extremely humiliating, especially in front of my children.
I left the store feeling disrespected and discriminated against because of my race and limited English.
No customer should ever be treated this way.
I hope Wetzel’s Pretzels takes this seriously and provides proper training to their employees so that no one else has to go through such an experience again.
Date: November 1, 2025
Location: Wetzel’s Pretzels – Brea Mall, CA
Receipt Total: $20.87
… moreI visited the store with my two sons. I’m not fluent in English, but I can communicate basic things clearly.
When I ordered a Mango Fresh Boba Lemonade, the cashier kept asking me what I wanted — more than five times — even though I clearly repeated the same words each time. It felt like she was pretending not to understand me. Then she entered the wrong item, and when I corrected her, she asked the same question again without explaining that the Mango Fresh Boba Lemonade only comes in one size.
What hurt me the most was what happened afterward. While I was using Google Translate to explain to the manager, I saw two employees (a woman and a man) laughing and mocking me as I typed. That was extremely humiliating, especially in front of my children.
I left the store feeling disrespected and discriminated against because of my race and limited English.
No customer should ever be treated this way.
I hope Wetzel’s Pretzels takes this seriously and provides proper training to their employees so that no one else has to go through such an experience again.
Date: November 1, 2025
Location: Wetzel’s Pretzels – Brea Mall, CA
Receipt Total: $20.87
Lindsay Larson
Today I went to the food court @ Brea mall , went to Wetzel’s Pretzels purchased a cinful cinnamon pretzel, pepperoni pizza pretzel, regular strawberry lemonade, jalapeño cheese dipping sauce , & sweet glaze dipping sauce , unfortunately they were out of sweet glaze dipping sauce so nice associate informed me & gave me caramel dipping sauce for my cinful cinnamon pretzel I rarely eat pretzels in general today was a nice treat. Nice customer service, mall atmosphere,
… morecasie thomas
It was so expensive. I got the hotdog bites, I little thing of cheese sauce and a large cup of ice water and it was over $17. I was shocked. My daughter and I love the pretzels But they are so expensive.
… moreChristian Rodriguez
I arrived 40 minutes before closing, and requested an order for a jalapeño/pepperoni pretzel and the employees refused to make it claiming they were not making them anymore. However just as they said that I witnessed the employees making one in the process and asked why they were making that one but not mine and they said it was “for an order”, sadly they denied me but made one for another customer. It was a humiliating experience and I hope the company as a whole does not discriminate. I asked for their names and they refused to give me them until I threaten to call corporate. If corporate is reading this please please train your employees Daisy and Ashley to treat every customer the same I simply worked hard all week and came on my day off for my favorite snack yet I was denied it’s very sad that cruel people like that exist who discriminate.
… moreAeli Mhdz
10 dollars and the bag wasn’t even full? cream on the side $2.75… No Good!!
… moreMaritza Vasquez
I was assisted by a gentleman (I believe his name is Omar from what I heard him say) this past weekend and he was super nice and greeted me with a smile. I asked him for a recommendation and he recommended the pizza pretzel which was so good. Thank you for your professionalism and recommendation!
… moreAmy Kim
Had the worst experience here. Ordered a jalapeno cheese melt pretzel and an almond crunch pretzel. they had the audacity to change my order. Without letting me know they were out of the jalapeno cheese melt pretzel, they took my order, and without even asking me just decided to replace my order with a regular salted pretzel and a jalapeno cheese sauce on the side with no almond crunch pretzel. WHILE CHARGING ME FOR MY ORIGINAL ORDER WHICH IS MORE EXPENSIVE. Worst part is when we talked about the issue, none of the workers even bothered to apologize. Even when I asked for a refund, it took a solid 10mins for them to find my receipt because they never gave me one in the first place. ridiculous how you guys run this place.
… moreDavid Pickering
Food is a 5 star, but customer service here is horrible. Ordered 2 things of dog bites and was told it’d be a 30 min wait. I waited over 90 min before they started actually making any.I came up in 30 min intervals to ask if they had them ready and got the same response every time “they’ll be ready in 30 min.”
If I was told ahead of time that it’d be an extended wait, I would have ordered something else.
Next time I’m going to Main Place Mall’s Wetzels Pretzels since I know Brea Mall’s service is atrocious.
… moreIf I was told ahead of time that it’d be an extended wait, I would have ordered something else.
Next time I’m going to Main Place Mall’s Wetzels Pretzels since I know Brea Mall’s service is atrocious.
Janine
All staff was in back for several minutes while customers stood there unacknowledged. The customer ahead of me complained nothing was fresh, my order was okay. The nacho cheese is so gross, it must literally be Kraft mac n cheese powder mix rehydrated and pre-packaged.
… moreJ N
I don’t know why but today I felt insecure at Breas mall , atmosphere is changing, anyway I got some pretzels and cinnamons bites omg horrible both like plastic was 7:09 pm 3/21/25 I saw the guy was baking new ones wonder for how long they have mine under the light , never again ♀️
… more