Dawn Patterson
Ok, Arbys what has happened to your food and service. This has happened twice to us and I find it completely unacceptable. We came to the Crossroads location around 11:00pm (open until midnight) we ordered online so it would be ready when we got there. My husband got there and he asked of we could have extra au jus and they said they were out (again). My husband asked if there was any in the bag and they couldn’t even tell him if there was or wasnt. We had ordered 2 French Dips with extra meat to get home to NO au jus. Not one drop! This is now the second time you have been out. Not to mention the curly fries and the potato cakes were old and cold. There is no excuse you could give for this to keep happening. At this point I feel that you owe us 2 double meat French Dips for your inadequacy. It will be a while before we come back because its clear that the people that work there just dont care!!
… moreLaurel Friend
Came for dinner, asked for a plain bun on my boyfriends beef cheddar and it was wrong, I ordered the turkey bacon sandwich and I got a burger, then I tried to suck it up and just eat the burger but the meat is freaking pink and raw. So I guess my dinner is just cheese sticks.
… moreDaniel Dimaggio
Coke zero is clear fluid, regular coke labeled as a coke zero for a diabetic customer, no sauces in the bag, cold food, missing a curly fry, no receipt, management hung up on me twice. This will be the last time I spend money there. Pissed off!!!!
… moreAngie Hughes
Best service we’ve had at a fast food restaurant in a very long time. The Manager, Randy, has it going on and seems to love what he does! Fast, friendly service.
… moreQue Brinkley
Waste of my money.. I ordered nugget combo and my nuggets were hard. I took them back in and the manager asked what the issue was. I explained it to him and he said give him 5 minutes for fresh food. Fries were hot but The picture attached is what I received the second time around…STILL HARD. As a manager I would think that you would TAKE CARE of the customer and have your team not serve food that is stale or old.
… moreElizabeth Soluri
The manager took my drive thru order, he was very helpful & patient. The food was hot & fresh & everyone was polite
… moreJosh Patton
Steak bites were very good for the cost. Staff being confused when I ask for roast beef max because the name was changed for no good reason is very bad training.
… moreJOSEPH GUMENY
Nicest Arbys I have ever been to! The have the meat and shakes but salads are terrible. Guess you are not supposed to get one here! Lol! Love the meat selections though. And the shakes are awesome! Really nice staff too! Cool decor. Great, convenient, location.
… moreTyson Jones
Fries greasy, cold, been multiple times hoping for different results. Think staff just don’t care. If I was owner I would fire everyone and start fresh. Entire family got different things family of 4 all had to throw away. The only thing that was good was sweet tea and coke
… moreB Wills
I placed an order during the 11:00 AM to 12:00 PM window, presumably for yesterday’s leftovers. The meal I received was frankly inedible. The meat was tough and dry, exhibiting a stale taste and texture indicative of being cooked the previous day and reheated. Similarly, the french fries were not just slightly stale, but completely hard and unpalatable. Adding to this, they were served cold. The only item in my order that was served warm was the cheese sticks.
This is unacceptable. Despite giving this establishment four opportunities to provide a satisfactory experience, each visit has resulted in failure. Today’s encounter, with its demonstrably old and poorly reheated food, is particularly egregious.
I have no intention of returning to this location and strongly advise others to exercise caution. Based off of this and other recent reviews, it appears that the franchisee and/or corporate management are unable to ensure even a basic standard of food quality and preparation at this particular outlet.
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