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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Antioch, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 442 Orchard St in Antioch | Coffee & Donuts Near You
Dunkin’ is proud to serve Antioch, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Dunkin’ | Antioch IL – Facebook
Dunkin’, Antioch. 50 likes · 372 were here. America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your…
Dunkin’ at 475 E Route 173 in Antioch | Coffee & Donuts Near You
Dunkin’ is proud to serve Antioch, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
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Reviews
Lainey Hutchcraft
Unfortunately, this location has really gone downhill since the remodeling and staff changes. The customer service has become very poor.
The staff is rude and unwelcoming, with no basic greetings and no effort to be polite or helpful. When there’s an issue with an order, it feels like an inconvenience to them rather than something they’re willing to fix.
I used to enjoy coming to this Dunkin, but lately the experience has been consistently frustrating. I truly hope management takes steps to improve training and customer service, because the current atmosphere is not pleasant
… moreThe staff is rude and unwelcoming, with no basic greetings and no effort to be polite or helpful. When there’s an issue with an order, it feels like an inconvenience to them rather than something they’re willing to fix.
I used to enjoy coming to this Dunkin, but lately the experience has been consistently frustrating. I truly hope management takes steps to improve training and customer service, because the current atmosphere is not pleasant
L G
In the past 2-3 months, this place has definitely improved. There’s an employee named Edith at this Dunkin who truly stands out. She has an incredible work ethic and takes pride in what she does. I usually avoid ordering food at Dunkin because, at most locations, the quality isn’t great — but not when Edith is on the clock. She consistently does an excellent job preparing the food.
When I told her she does great work, she replied, “That’s what I’m here for — to make sure my customers are happy and enjoy their food.” That response says it all. Her attitude and dedication are refreshing in today’s world, where true customer service is becoming rare.
Dunkin should use Edith as the standard for what great service looks like. She’s an asset to your company!
… moreWhen I told her she does great work, she replied, “That’s what I’m here for — to make sure my customers are happy and enjoy their food.” That response says it all. Her attitude and dedication are refreshing in today’s world, where true customer service is becoming rare.
Dunkin should use Edith as the standard for what great service looks like. She’s an asset to your company!
Sandra Beshel
*sigh* I hate leaving bad reviews, I would rather assume it’s an ‘off’ day for people… But when the employees are talking smack about me in Spanish right in front of me.. you’ve lost all my respect. I guess she assumed I didn’t speak Spanish, but I couldn’t mistake what I heard, and the look in her face when I called her out in Spanish.. you can imagine. Additionally, there’s been plenty of times ordering here where it takes forever and there’s missing items, etc. There’s a few other excellent local coffee shops and I will make a point to use those from now on. Be nice.
… moreKevin Tamayo
Visited this Dunkin’ twice in the last month and both times were frustrating. The first time, they were completely out of donuts by noon and the staff was unhelpful. It just seems a little odd to be out of donuts by that time????
The second time, I waited over 20 minutes for my online drink while a rude Mexican lady openly talked negatively about me in Spanish. Very unprofessional and uncomfortable.
Management seriously needs to address staff behavior and customer service.
… moreThe second time, I waited over 20 minutes for my online drink while a rude Mexican lady openly talked negatively about me in Spanish. Very unprofessional and uncomfortable.
Management seriously needs to address staff behavior and customer service.
Daisha D
Orders are consistently wrong, food is always overcooked. Today my coffee was spilling all over because it was overfilled. There’s usually only a couple customers there when I go so there’s not really a good excuse for how awful the experience has been.
… moreStewart Ramirez
Man, this Dunkin is a rough one. Orders are almost never right, they’re constantly out of something, and if you order ahead on the app, don’t expect it to be ready- In fact, it’s usually not even started yet. The crew always looks confused and overwhelmed, and the whole place feels sticky, like the floor hasn’t seen a mop in days. No drive-through either, which just adds to the pain. I love Dunkin’, but this one needs a serious reboot.
… moreG. C.
I see all the poor comments. That is a serious failure.
My turn – This has happened several times, now. We use the mobile app to submit the order and drive over. It’s a 5-6 minute drive. My 3 drinks were not ready. I waited as the attendant served the 3 walk-in customers. When she finished, I asked about my order. She said she had not realized it had printed. She started it, but another person came in; she took his order, filled it, and then continued with mine (why?). It took 22 minutes from time of mobile order to completion. Several weeks ago, it took more than 30 minutes (same thing – cleared the lobby of customers and then started my order). This time, I asked why it took so long. She said they don’t always see the printed orders. If that is what happened today and previously (or maybe they ignored it to catch up with the walk-ins), then the mobile solution is poor (and any advertisement to save time by ordering ahead is misleading). Also, the younger generation music was very loud, and the lobby’s side door was locked.
… moreMy turn – This has happened several times, now. We use the mobile app to submit the order and drive over. It’s a 5-6 minute drive. My 3 drinks were not ready. I waited as the attendant served the 3 walk-in customers. When she finished, I asked about my order. She said she had not realized it had printed. She started it, but another person came in; she took his order, filled it, and then continued with mine (why?). It took 22 minutes from time of mobile order to completion. Several weeks ago, it took more than 30 minutes (same thing – cleared the lobby of customers and then started my order). This time, I asked why it took so long. She said they don’t always see the printed orders. If that is what happened today and previously (or maybe they ignored it to catch up with the walk-ins), then the mobile solution is poor (and any advertisement to save time by ordering ahead is misleading). Also, the younger generation music was very loud, and the lobby’s side door was locked.
Zach Hoffelder
Out of what I ordered on the app, and then the replacement drink I wanted had vanilla which they were put of too
… moreSara Brickman
Disgusting. Food had multiple black hairs cooked into it. This location is dirty.
… moreblaster44 bomb
Good service. They messed up my order and remade it for me no questions asked. But the blonde employee started yelling at other employees while customers were present. It was very unplesant and unprofessional. Those conversations should happen behind closed doors.
… more