Angel
I am a regular patron. I ordered a coffee with 10 cream this morning as usual. It was a slow morning for them customer wise, and after many times of accepting that my coffee order was not correct, their service this morning was the straw that broke the “camel’s back” for me. I wish I had checked my coffee before I got home, it was black coffee with most likely 10 sugars stead of 10 cream. I went back for a replacement. When I got home to sit down and drink my coffee it was then apparent that they only poured part of my coffee out and then put cream in it. It still had a lot of sugar in it even though the order was NO sugar. I had to drive back AGAIN. They don’t seem to care here. I’ve had to go back several times over this past 6 months for them to correct my order. They always become annoyed that you are holding up their drive thru order due to their mistakes. They just rush orders out even on slow days like today (Saturday) and hope that the customer doesn’t complain, I guess. Half the time their hash browns are burnt in the morning and we don’t complain. My family and I carpool in the mornings and we usually place several mobile orders, so they definitely get at least $25.00 from us each day Monday thru Friday. Again, they didn’t seem to care that they had wasted my time and gas and they never apologized either time that I went back today. I shouldn’t have to micromanage them by checking everything and holding up the drive thru lane because they don’t see customers, just money. That slows other patrons up when we have to do taste tests and food checks and that’s ridiculous when most of the orders are mobile anyway! When you complain about something they begin speaking Punjabi to each other so most people can’t understand what they are talking about. That in itself is rude because they aren’t communicating with their customer. I have never heard them apologize for their mistakes even ONCE to any customers. They are prideful, but they need to remember that it is their customers that makes their business. If you have to go here, check your items and taste them. Don’t worry about holding up that line.Maybe that will teach them to get things right the first time. My family and I will be going to the other Dunkin’ closer to work. We aren’t obligated to patronize a business that rushes their service. Maybe if they talked less to each other while working they could concentrate on orders.
… morebintou silimana
This Dunkin donut is very dirty , about 3 different times they gave me coffee with a dirty lid . Today my coffee had coffee grinds at the bottom of my coffee I’ve never seen any place like this Dunkin’ Donuts before . I take a chance every single time and it’s always something wrong which was more than 5 times. shut this place down . Someone call the health department they need to be inspected
… moreEvelyn Friend
The drive through was empty and yet even with my only ordering a wake up wrap, the cheese was still burnt and the wrap was just thrown together.
… moreLarry Acord
NEVER AGAIN! POOR SERVICE!
This place has gone down hill.
I order a dozen donuts at drive thru. Asked if I give the order here or at window. She says come to window and hands me a pre made box! No I have a specific order of donuts and she don’t comprehend well.
It’s Purple Friday for Ravens and None of them are wearing the theme and they Do Not have any Purple donuts!! That ruins our breakfast party!
Her co-worker says I’m holding the line up. WELL DAMN!!! Her co-worker is at fault.
Then gives me the box without a bag!
They ALWAYS give you a dozen donuts in just a box and have ATTITUDE if you ask for a bag! IM DONE GOING THERE!
… moreSarah Money
Don’t bother customizing anything you want here. Coffee or food, they will almost always get it wrong. Also fun fact if you order on the mobile app (which should be easier to NOT get my order wrong) you also have to jump through hoops just to be able to get a refund.
They are nice here I’m not going to lie but as far as actually getting the order you placed, good luck.
… moreEDGAR DANIELS (Bmore Woodshop, LLC)
I’m seriously fed up. This is the third time I’ve ordered a large hot Americano and been handed a regular coffee—again charged full price like I wouldn’t notice. I drink this every day, I know what an Americano tastes like, and this is not it. When I bring it up, I get attitude and excuses instead of accountability. Where’s the consistency? Where’s the basic respect for your paying customers? Enough is enough.
… moreMelissa Nkwanyuo
This is the third and final time they have failed to complete a simple breakfast task. What is more common than a bagel and cream cheese. Yet they burn the bagel and put minimal smear on one side. Somehow the bagel is incredibly hard and internally soft at the same time. I don’t know what happened to this place but several people are behaving with incompetence. This week the bagel. Last week they gave the wrong food. The week before that the food was soapy. I am done with them.
… morexTheFuFu
3rd time the lady got my order wrong in a row in the past 2 weeks.
When you ask for your order to be corrected, you will be prompted with an attitude.
I’ll keep coming here till they get it right, I have no choice since I work literally 2 minutes away.
… moreWilliam Pierce
The restroom was supposedly “out of order”. Then an employee walks out of the restroom laughing. How do you operate a restraunt with no working bathroom??
… moreAngel White- Bryant
The customer service here is unacceptable. The guy that took my order is very rude and touched my food with his bare hands. I will not be returning!
… more