Ing. Kelvin Polanco
They should definitely close this store. This is the third time in a row I’ve ordered from them. The first time they canceled my order without any explanation, the second time I went to pick it up and they also canceled my order. When I arrived, I waited for more than five minutes and no employee bothered to ask if I needed help, and in the end, they canceled the order again. This last time was the same; I arrived, nobody asked anything, and finally, when they did attend to me, my order, which was supposed to be ready about ten minutes ago, wasn’t ready, and I’ve been waiting for more than 15 minutes. Close the store and save us, your customers, from these unpleasant experiences.
… moreJay Johanneson
We tried this location and they have updated everything inside. I really looks nice from when we last saw it. Looks like all new staff and they are awesome and very friendly. Our pizza came out great and so hands down I would try this location if you are in the area. They have seating outside as well. Only a couple of tables and some chairs but it was great seeing people eating and enjoying being outside. Great job to Ora and her crew.
… moreTheodore Pasialis
Ordered through uber eats, the restaurant accepted the order but the restaurant was actually closed despite it supposedly being open! Waste of an hour waiting for different delivery drivers and then going myself to pickup and the having to call support to obtain a refund! Would have given zero stars if possible!
… moreFloyd Swaidan
Im not sure what happened to papa John’s. We ordered pizza today spent $50 plus tip for 2 pizzas and cheese sticks . One of our pizzas wasn’t cut at all. I called in and spoke to the manager Friday night 12/19/25 630 pm. She said she would send a fresh pizza out. I said great. So my kids and I ate the first pizza that was cut and waited. She then called me back and said that the pizza was cut. I said no it was not and offered to send her a picture . She said its ok I didn’t need to send the picture and would send out a new cut pizza. 2 hrs later still nothing. I took picture for proof. We are just going to call uppercrust next time way better pizza at uppercrust and the have great customer service unlike papa John’s. Im done with papa John’s we will not be ordering papa johns again due to poor management and customer service
Not to mention we dont want any disgruntled employees handling our food for obvious reasons.
… moreMountain Dew Kid
I never received my order, but the app said it was delivered. I called the restaurant, and they told me that the driver had my order and the app was never accurate. I waited 40 more minutes and the order still didn’t arrive. I called again, and this time they blamed it on my phone number not being updated. This person is a liar and a scammer. I have reversed the payment and will never patronize this restaurant again. Corporate needs to investigate this location because there are tons of recent reviews that are similar to mine.
… moreHal wills
Disappointed in the toppings. Ordered 4 different toppings and barely got one in total
… moreLaura Lykins
They’re liars telling us on the phone that the wait was 3 to 4 hours when they close in three hours. We did it online. It should be ready in 20 minutes and then it kept not updating us that it was ready. We get there at 10:30 this after the 9 o’clock national phone call and there was literally no pizzas waiting to be sent out no pizzas in the oven so where are the 3 to 4 hours come from? I’m gonna go with lazy didn’t wanna make pizza anymore. I would not go back.
… moreThai Lam
If I could give this review 0 stars, I wouldn’t. I’d give them a negative score. The employees at this location did not acknowledge their customers, but acknowledged a KFC employee behind the counter to socialize – it seemed they were friends as they complained about their jobs. Employees in the cooking area were not wearing close toe shoes and no hairnets were worn by long hair employees. Again, I’d give this establishment a negative score.
… moreBradley Watkins
Visiting Key West & craving something familiar , Papa John’s was close by, so that got our vote.. we found an extremely friendly staff, impressed at how clean the store was, met an awesome little dog & most importantly, we had one of the best pizzas we’ve had in a long long time.. don’t get me wrong, lots of great restaurants and little desserts places all over Key West, however it was nice to go somewhere predictable & have a reasonably priced meal.
… moreJeremy Gibson
Crazy was going on in there. Tons of people working and kids running around behind the counter. Pizza was good, always a Papa John’s fan.
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