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Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 103 Van Rensselaer Square, Rensselaer, NY 12144
Phone: (518) 977-3691
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Carrie Story
Drive thru slow. Went inside, no human assistance. Only kiosks to order on your own. No options for cheese sauce side on the kiosk. And when I went to pay NO TAP OPTION. They only take physical cards. It’s 2025, get tap to pay, not everyone has a physical card or brought it with them. Will never go back.
… morermae nikki
This was one of the worst drive-thru experiences I’ve ever had. We stopped here while traveling, expecting a quick and easy stop, but instead we were left frustrated and disappointed.
The staff member taking our order clearly didn’t understand what we were asking, and kept putting us on hold, repeating the same questions over and over. All we asked was about the kids’ meal toy (last week it was Mr. Potato Head), but instead of answering, she made the entire process drag out, holding up the line. After waiting far too long, we gave up on ordering the kids’ meal and just went with chicken nuggets, but even that had to be repeated several times.
When we finally got our order, it was still wrong. We received the wrong drink, and a baked potato we ordered wasn’t included at all. At that point, after all the waiting and confusion, it just wasn’t worth staying any longer.
This was completely unacceptable service. If Wendy’s wants customers to keep coming back—especially families traveling on the road—they need to improve their staff training and accuracy. This experience was nothing but stressful and disappointing.
… moreThe staff member taking our order clearly didn’t understand what we were asking, and kept putting us on hold, repeating the same questions over and over. All we asked was about the kids’ meal toy (last week it was Mr. Potato Head), but instead of answering, she made the entire process drag out, holding up the line. After waiting far too long, we gave up on ordering the kids’ meal and just went with chicken nuggets, but even that had to be repeated several times.
When we finally got our order, it was still wrong. We received the wrong drink, and a baked potato we ordered wasn’t included at all. At that point, after all the waiting and confusion, it just wasn’t worth staying any longer.
This was completely unacceptable service. If Wendy’s wants customers to keep coming back—especially families traveling on the road—they need to improve their staff training and accuracy. This experience was nothing but stressful and disappointing.
HV Lineman
Can’t leave a review of how my meal was because I couldn’t order a meal! I was the only person in check out line inside this facility at 905 pm,, none of the employees ( who were speaking Spanish ) would even acknowledge me. I waited 6 minutes until I finally had enough and left. I did ask at one point to place my order and one of the employees looked at me like I had 9 heads and responded something back in Spanish. Do better Wendy’s this is America perhaps hire employees who speak English!!
… moreNathan Wilson
Food was surprisingly fresh, order process with a human not speaking English went well, and I received the food in timely fashion. And then the 2 of us sat down playing “swat the flies” while we ate. Super annoying
… moreTodd Z
Went there to purchase a medium frosty. When I was told the total price (including tax), it was over a dollar more than it should be. (Tax is still only 7%-8% depending on the county). I mentioned this at the window and the snotty girl at the window tried to tell me that it was $3.49 for the small, when their drive thru menu board clearly states $3.49 FOR THE MEDIUM! – They need to train their employees on the proper prices and on CUSTOMER SERVICE – MINUS THE ATTITUDE!
… moreKyle Nichols
I pulled up to the drive through at 11:25. No one answered to take the order, until I called at 11:41 and said “hey, you have a few people waiting in the drive through.”. Then proceeded to get attitude from the worker taking the order. I pulled up to the window and the lady didn’t say a word, just stuck her hand out for the card. While she was swiping my card lady number 2 said “another car just queued in the drive through” to which a 3rd lady replied “why does this always happen right before we close, god I hate people”. I wanted to say maybe if you had answered 20 mins ago when we pulled up you wouldn’t be swamped right before close(but I didn’t). I ordered 2 sandwiches, 1 baconator fries, and 1 drink, and I sat at that window for 15 minutes. The only upside to the food, was this is the first time in a few years Wendy’s has given me food that was actually warm, but then my hopes for this place had diminished again when I received the baconator fries wrapped in cling wrap and squished at the bottom of the bag.
… moreSpencer
This is a good Wendy’s location. The food is always good and ready on time. The staff are friendly.
One minor issue is there is a really bad draft at the booths near the trash area—it literally blows my napkins around.
… moreOne minor issue is there is a really bad draft at the booths near the trash area—it literally blows my napkins around.
Tech Park
Very clean.
The Ghost pepper ranch sauce is great with fries.
sometimes strange things happen though?
… moreThe Ghost pepper ranch sauce is great with fries.
sometimes strange things happen though?
EnJay FC
Not even gonna lie. I waited an hour for the food, but there were a lot of people there so I expected it to take a bit longer, but what ended up happening is that they literally lost our order completely, which we found out about only after we went up and asked about it. Multiple people around continued to complain about the service. We had to re-order and made sure my friend did not loose his money because he was the one who had a card. Even when we received our meal after the hour and a half, we came to the inconvenience of the fries being unavailable, even after they payed fully for. We ended up getting something completely different and instead of arguing, since we’d been there for almost an hour and a half by that point, we left as soon as possible. People continued to complain about their separate inconveniences on our way out involving incomplete orders or/and incorrect orders and the time they took to prepare.
… moreBill Cook
If I could rate 0 I would. Ordered online because I can’t leave the house (covid) and not sure what I received. Looks like a couple hockey pucks on buns. The patties on the burgers I got were burnt looking, and hard. The food also arrived cold.
… more