Michele Summerville
Even tho I’m a Teacher now, I’ve worked in plenty of fast food restaurants and you can’t help but notice things regular customers wouldn’t notice, like the wipe marks on their vents that shows they’ve been cleaned. Hair nets, gloves, a clean board for sandwich making etc. very clean establishment with high quality burgers. They were extremely busy and I got my order fast. I also ordered a burger with no bun, wrapped in lettuce and the worker asked if it was an allergy or a personal preference… Most places wouldn’t ask that, so that was good also.
… morea7mad
Always remind me with my childhood. This branch has a special and kind staff. We have placed a decent order and had to do some amendments and staff were so patient. We b liked the advices given from the staff which was much appreciated. The food quality was amazing. Highly recommend and will definitely will come again.
… moreCody C
It’s been a while since I’ve been here. Service has dropped quite a bit.
Did an online order with 2 cheese dogs and a cheeseburger. App worked great, no issues.
I show up and they inform me they’re out of cheese. Ok no problem. I get home and find that they completely omitted my hamburger patty altogether. I have a bun full of toppings. My wife and kid then let me know their hot dogs have barely been warmed up. I’m not even sure they had a char mark from the grill on them.
I tried to call the store over the next 30 minutes and not a single person could answer the phone.
If you’re going to charge $40 for a couple hotdogs and a hamburger… i do expect them to be made properly. Not a good experience.
… moreMissy B
The only reason I give this place 2 stars is because it was edible. The place was filthy to start and we were the only ones in there. The workers were more concerned about their personal life than doing their jobs. Talking on the phone and then just disappearing into the back and leaving everything on autopilot. The music was blasting, its a restaurant not a club, turn the music down. The price of their food is ridiculous, $13 for a cheeseburger, $8-9 for a hotdog and $7 for a grilled cheese. Our fries was a regular ($6) which generally feed two people but they barely fed one. Won’t be back to this 5 Guys or any if this is the prices they’re gonna expect people to pay.
… morewvmountainmomma91
The food was wonderful but the prices seemed a little high for the portion size. My family (3 people) got a burger and shake each and paid just under $50. The restaurant is small but inviting. The staff was friendly, everything was clean, and the food was good. I just wouldn’t recommend this establishment for a cheap meal.
… moreShort Fuse
Listen it’s absolutely 100% truth that you can go to 10 other places and get a lot cheaper Burger….. But that’s what you get a cheaper Burger you won’t be full you won’t be happy five guys is always 100% excellent as you order it can’t be beat 100% real beef cooked as you order. One of the only places you walk into and they say hello friendly for the moment you walk in and tell you thank you and goodbye and have a nice day as you’re walking out the door every time. We don’t have a five guys in Beckley in the morning that breaks my heart I have to drive all the way to Charleston and that’s the only reason I go that far just to get a decent burger add 100% the best fries in the world!!!
… moreRobert holm
We had missed having five guys in our home town and so we were here. The food was as good or better then we remembered. The place was very clean and staff was fantastic. The only thing I could knock was that the music was very loud and I had trouble hearing my daughter talk to me. Still best burgers and fries you can find.
… moreFire Snake
The burgers are some of the best you can find anywhere! They have fries in regular and cajun. I wish they would do onion rings. Peanuts are free. Pay attention to cost, they are pricey!!!
… moreMichael Edwards
I had the worst experience at this five guys establishment. It’s really unfortunate because I really use to enjoy coming here.
15 minutes of being ignored. FIFTEEN. That’s how long I stood in line at Five Guys waiting to order.
Not to eat.
Not for food prep.
Not for fries to crisp.
Just to be acknowledged.
Not a “We’ll be right with you.”
Not a nod.
Not a glance.
Nothing.
I stood there like a ghost at a BBQ.
Three employees passed by—one restocking cups, another talking behind the grill, and the third… texting in the corner like I was interrupting their lunch break.
♂️ You know what’s worse than overpriced burgers? Feeling invisible while trying to pay for one.
I could’ve written a short novel, launched a startup, or trained for a marathon in the time it took for absolutely no one to ask if I was ready to order.
Is this the “Five Guys Experience” now? Ignored while the staff practices selective blindness?
For a place that charges luxury steakhouse prices for fast food, you’d think they could master Step One: Customer Acknowledgment.
Sincerely Concerned Customer
… moreRichard Winell
This was only the third time I’ve been to Five Guys. This store has met the expectations I’ve had since my first visit. The staff is very friendly and knowledgeable of the menue. The employee that waited on my wife and I helped me pick a meal her and I could share. He was excellent at his job. Thank you for the continued awesomeness!
… more