Mrs. Kusturin
I give it a chance every time I pass it because it is a location of convenience but every single time they manage to get my order wrong and or I have to wait at the drive-through for at least five minutes for someone to take my order. However, the people seem very nice, but being nice is not the only type of Customer Service you have to provide.
… moreR J (Chicagirrrl)
THANK YOU JORDAN!!!!! He is the reason I only come to this location. I greatly appreciate him making sure that my order is ALWAYS correct when I walk in the door. It doesn’t go unnoticed
… moreLinda Demro
There are 2 Dunkin that serve the best hot chocolate. It is the one right by my house and the other in Berwyn on my way to work. Others that I have tried have tasted watered down and the taste is not the same.
… moreM “Queen of silence.”
There’s a Hispanic lady working here just lies about charges, and unfriendly.I ask for receipt, she say can’t find and don’t know how to reprint receipt. beaware she doesn’t give all your money back and lies about receipt. Along with another incident
This place hires unfriendly and dishonest people.12-19-20250, Friday morning around 4:45 am
… moreCherish Wallace
Well Happy Thanksgiving everyone hopefully everyone is enjoying there day. If I had a chance to leave a review without having to rate it I would. This Dunkin’ Donut doesn’t even deserve the 1 star that I gave them. I ordered a bacon egg and cheese croissant and to my surprise when I made it home and took a few bites I found a long piece of black hair in my sandwich. Now I know it’s against the law to be working in the fast food industry without a hair net and hat on your head if you have long hair. So why is it when I called the establishment a few times I don’t get an answer? Well since they didn’t answer this was my final result because I surely didn’t have time to go back there and complain. So yes a negative review is what I gave them. I advise everyone to check their food before they leave any fast food industry so they can rectify the problem before they make it home and be upset.
… moreFranchel
Customer service is the worst!! Honestly the drink I ordered was wrongly made ask kindly to recame and received attitude from the worker. This is harassment. It shouldn’t be to the point where workers get out of character because they make the order wrong, a customer ask for an order and I expected to get the order that I’m paying for.
… moreLara Jalili
the beautiful hijabi girl melissa took our order and she communicated with her team and made sure our items were made to our preference. super sweet the whole time we were ordering. thank you!!
… moreJennifer Guzman
I had such a great experience thanks to one of your employees who truly went above and beyond! They were incredibly nice and welcoming !!Their friendly attitude and genuine smile made my day. You can tell she really cares about the customers, with kindness and respect. Service was fast, my order was perfect, and her positive energy made the visit even better. Dunkin’ is lucky to have such a great team member thank you Litzy !
… moreKhalil Khair
Made an order of $6 meal Egg and Cheese croissant with no bacon on it and they delivered a very cold hash browns Without warming it , I called them and complained, and they offered a free credit meal went back the same day and took it with me when I arrived home. I opened it, and I see that they added bacon to it, although the original meal was Egg and cheese croissant.
… moreMunira Moukaddem
The only location that makes my brown sugar shaken espresso correct every time
… more