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Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: DE Concourse across from 5501, Josh Birmingham Pkwy Gate D1, Charlotte, NC 28208
Phone: (800) 937-5449
Website: https://www.shakeshack.com/location/clt-airport-nc/
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Related Web Results
Shake Shack at 1605 East Woodlawn Road Charlotte, NC
Park Road. Charlotte, NC. Shack Info. Address. 1605 East Woodlawn Road. Charlotte, NC 28209. Phone Number. 980-265-3188. Store Hours.
Locations | Shake Shack
Find a Shake Shack. Country, Address, City, State, ZIP Code, or Location Name (ex. Battery Park City, …
Shake Shack: Home Page
Our Korean Style Menu is back and better than ever with fan favorites plus tasty new additions like the K-Shack Chicken Bites and K-Shack Spicy Caramel Shake.
Reviews
Scott Elford
Got some food from here as my flight had been delayed, ordered the shake shack, it was good, nice gooey cheese inside, burger meat was nice, fries were good. I would eat here again. Got a custard vanilla thingy, that was good too. I did have to wait a little bit but the food was fresh and worth it.
… morePDX GUY
Absolutely the worst customer service I’ve ever experienced. Always short staffed. Never any sense of urgency. People are traveling. This location could double its income if it staffed accordingly and hired people with a personality. Over the years of traveling through Charlotte it has gotten worse. This place needs to close and put in a business that will take care of its customers. I can’t believe Shake Shack franchise allows this place to remain open.
… moreJohn Raises
Sadness. I usually love shake shack, but the service here warrants a one star. When ordering they were out of the one beer they offer, but I had to check their cooler to confirm (it’s located in front of the register). When paying the device asks for a $1 or $2 tip which is nonsense for fast food. The employee seemed as if she could care less about the world around her. After 20+ min of waiting they finally called my name starting “last call” when it was the first time. There is a digital board that shows names of orders that are ready, but apparently it’s random showing names that aren’t ready, not showing ones that are, not clearing names after they pick up. The condiments counter had zero ketchup remaining from 8 pumps, which included an employee sitting in that counter for 5-10 min while waiting on their own food (not kidding). Cheese fries cried disappointment as the cheese was in a tiny side cup of cold cheese sauce. Burger was sloppy. Sadness all around. $27 for a burger, fries and drink.
… moreEric Roberts
Haven’t had this place in a while but I was fairly optimistic, remembering a pleasant experience with good food.
Unfortunately, I was disappointed. The portions of the burgers were lacking especially for their high prices accompanied by their subpar flavor. You know it’s bad when you’re thinking about wanting Burger King or Wendy’s instead of the current burger you’re eating. I’m glad there is an audience that enjoys their food, but I can’t ever justify spending my money here beyond maybe their shakes and frozen custard.
… moreUnfortunately, I was disappointed. The portions of the burgers were lacking especially for their high prices accompanied by their subpar flavor. You know it’s bad when you’re thinking about wanting Burger King or Wendy’s instead of the current burger you’re eating. I’m glad there is an audience that enjoys their food, but I can’t ever justify spending my money here beyond maybe their shakes and frozen custard.
David Blumberg
Shake shack is delicious!! Server Braylin was outstanding- quick, friendly, and helpful. Sheila was also helpful and sweet.
My Cheeseburger with Bacon was very good and fresh. I ordered it cheese and bacon only, but it had the sauce on it which I didn’t realize until my last bite. However it was GOOD!! Fan now of their sauce. Their Mushroom / Cheese Burger (combined!) is AMAZING! Home run with that one.
It’s located on the way to Terminal E in Charlotte International Airport.
Great place for lunch or dinner while in the Airport!!
Sheryl was a great cashier tonight! Friendly and welcoming. Manager was also great – fixed a burnt hot dog that I waited way too long for. And the girl who was setting the food up to send out was very rude to the guy who was asking her how much more time was my order going to take. Many orders after my number were being called, so I asked him. He asked her and instead her checking, she gave him attitude. “DON’T ASK ME!” She replied with an attitude that turned me completely off. Uh NO – that’s also your d’ job is to find out what a holdup is. Maybe, just maybe it got lost, taken etc and uh, this IS an Airport, so time is a factor thank you very much……… save the attitude for home.
Follow my page for lots of reviews from across the Globe. I’m a Music Producer who has over 180 Million views here on Google Maps for my Photos and reviews.
… moreMy Cheeseburger with Bacon was very good and fresh. I ordered it cheese and bacon only, but it had the sauce on it which I didn’t realize until my last bite. However it was GOOD!! Fan now of their sauce. Their Mushroom / Cheese Burger (combined!) is AMAZING! Home run with that one.
It’s located on the way to Terminal E in Charlotte International Airport.
Great place for lunch or dinner while in the Airport!!
Sheryl was a great cashier tonight! Friendly and welcoming. Manager was also great – fixed a burnt hot dog that I waited way too long for. And the girl who was setting the food up to send out was very rude to the guy who was asking her how much more time was my order going to take. Many orders after my number were being called, so I asked him. He asked her and instead her checking, she gave him attitude. “DON’T ASK ME!” She replied with an attitude that turned me completely off. Uh NO – that’s also your d’ job is to find out what a holdup is. Maybe, just maybe it got lost, taken etc and uh, this IS an Airport, so time is a factor thank you very much……… save the attitude for home.
Follow my page for lots of reviews from across the Globe. I’m a Music Producer who has over 180 Million views here on Google Maps for my Photos and reviews.
Shannon Justice
My husband and I each got a Burger and a drink and it was $40. Also, didn’t realize our order didn’t include fries until we got it. After waiting 20 minutes for our order, no way were we waiting in line AGAIN to order fries.
The only reason i left 2 states is the burger was decent. The lemonade was not.
… moreThe only reason i left 2 states is the burger was decent. The lemonade was not.
Joseph Robson
$30 for the awesome shack stack burger, fries, and shake. Friendly service by Rochelle today. Plenty of seating and quick ordered but had to wait 10 minutes for the food so be prepared because they are busy. Pricey but good…
Thank you from your Arizona friends
… moreThank you from your Arizona friends
Jon S
We joined the empty line at 7:27 pm, at which point an employee (manager?) told us they were closed (they were still serving food tofolks who already ordered).
A bummer but also strange time to close so we walked away looking for food somewhere else. We walked past again about 10 minutes later and there were 20+ people in line, ordering, and getting food.
I’m not sure what was going on or why the employee (pretty sure it was the manager) told us they were closed. It was very frustrating and at that point we couldn’t wait in line and had to get to our gate.
I’m a big fan of Shake Shack and am rarely near one so I’d really love to know why we were turned away (lied to?).
… moreA bummer but also strange time to close so we walked away looking for food somewhere else. We walked past again about 10 minutes later and there were 20+ people in line, ordering, and getting food.
I’m not sure what was going on or why the employee (pretty sure it was the manager) told us they were closed. It was very frustrating and at that point we couldn’t wait in line and had to get to our gate.
I’m a big fan of Shake Shack and am rarely near one so I’d really love to know why we were turned away (lied to?).
Justin Hopkins
Shake shack tends to be a little high priced for a fast food burger, but the airport is expensive anyway, so we went here, and it was priced about like everything else at the airport. The fries are forgettable, but the burger is solid, and the shakes are decent. Service was relatively fast. It’s at the far end of the airport at the back of terminal D.
… moreOlegoat66
Have never been to a Shake Shack before, but will definitely in the future whenever I come across one. Burger was delicious, great crispy edge like a grilled smash burger. Add cherry peppers to your burger – bit of heat and acidity takes it over the top. Crisp, hot curly fries were great – Shack Sauce not so flavorful to me. Chocolate shake was thick and very good – strong chocolate taste like eating a bar of 60% cacao, not like basic flavoring syrup
… more