CrypTed Sniper (CrypTedSniper21)
Ordered 2 smoothies from drive through. Handed young man in window a crisp $100 bill from Huron Valley Bank. He accepted the bill closed the window and closely examined the bill then opened the window and said he couldn’t accept it. I asked him why. He said it was policy they cannot accept bills larger than $20. I asked to speak with the manager and he informed me he was the manager. I paid for the smoothies with my debit card. After getting my smoothies I asked if he is the manager and it is policy to not accept $100 bills why did he take it, examine it then tell me he couldn’t? His reply was he just started working there and didn’t know. (He never asked anyone and claimed he was the manager in charge)My last visit to Tropical Smoothie was today
… moreLillyana Niziol
I seriously have no clue how this location has more than one star. I have been coming here for the last five years and have never once had a good experience. Every time either my silverware is forgotten. A straw is forgotten. A drink is forgotten or an item of food is forgotten of mine or messed up and not to mention how long they take to make orders. I’ve been here probably over 100 times and somehow every time they failed to mess it up. No clue how this place is still in business. The only reason they get any service is because they’re right next to a very busy high school. Definitely don’t recommend coming here. They suck.
… moreK.C. and Iain Lindsay
This has happened enough times at this location that I feel the need to post a review. Almost every single time I get a wrap it’s poorly made and cannot be eaten as a wrap. I always end up having to make the wrap into a bowl with how poorly they are made.
… moreSamantha Zirzow
I don’t like to leave bad reviews but every visit to this location we end up getting something wrong or missing from our order. After getting home tonight and looking through our food we received the wrong wrap, missing side and received less protein on the wrap when asked for extra. I don’t like to be that person that looks through their whole order after getting it but I suggest doing that with this location.
… moreJosh Wilson
How are you going to have a time that you open up at and your almost an hour late to open up!
… moreAdam Dill
Live down the road and stopped by to get the new Bahama Bowl. I asked the gentlemen helping me in the drive through what’s the difference between the Yogurt and that bowl was, and he mentioned the BB had more of a smoothie base ( which I had them in the past elsewhere so that made sense).
I drove home and it was completely frozen where I couldnt eat it. No big deal, drove back to see about a refund or something else and that’s when I was told that’s how they come. I went back and forth with the manager explaining to him that nowhere does it say frozen, in fact it says fresh. (What if I were dinning in, would I just sit there until it thawed? ) He tried gaslighting, saying all Acai bowls come frozen anywhere I order them, not sure why I’m complaining, or what I expect him to do about it. It’s a corporate issue, not his. He can’t help with a refund or exchange either. I brought up the convo I had with the guy in the drive thru ( he was extremely nice), and the manager stated he said it was “like a Smoothie” not actually the consistency of one”, which made no sense.
I asked for his name several times ( they dont wear name tags) before he gave it to me ( Jacob) and said he was the GM.
Overall super surprised by the level of service and quality. However, looking at other reviews it’s a known complaint through corporate ( frozen bowls) just would imagine as a Franchise they’d handle this a lot better. Can easily go to Leos right next door.
… moreD. R.
Always very long wait in drive thru and this last time while eating my chipotle chicken wrap the end of a lettuce bundle fell out and was black on the inside. That’s how you get people sick.
… moreKayla Marsh
Picked up an order from here earlier today. No straws, mushy bananas and the wrong food items. Stuff like this seems to happen alot at this location.
… moreMax Payne
If ate here a lot. But last 2 times I get a smoothie n quesadilla. I’ve gotten sick. Puked within a couple hours + sad cuz I like smoothies. I sure would caused that either. Not cooked. Probably food or bacteria, infected vegetables or fruit. They may want to get this ship checked out before they get anyone else sick.
… moreZoie
When me and my friend pulled up to the drive through today, no one answered at the speaker, we weren’t sure if the drive through was open so we went to pull around to go inside. Then one of the drive through workers yelled through the window across the parking lot (in front of costumers) that he was gonna take our order and then he closed the window while the costumer was still there, and we felt it was unprofessional and we had to go to a different tropical smoothie because we felt that he made the space unwelcoming.
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