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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 20160 Marketplace Ave, Kyle, TX 78640
Phone: (737) 312-4986
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Kyle, TX
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Chipotle Mexican Grill Locations in Kyle | Burritos, Fast Casual …
1 Chipotle Locations in Kyle. Chipotle Kyle. Open – Closes at 11:00 PM. 20160 Marketplace Ave. All Chipotle Locations/; Texas/; Kyle. Contact Support · Careers …
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Reviews
Billy Roberts
⭐️⭐️⭐️ 9/16/2025
The food was good, but the service really needs work. I felt rushed, and most of the staff were young kids who didn’t greet or respond. I even said “how are you doing?” to the person serving me and got nothing. Same thing at the register. That’s just rude, and it shows there’s no training on basic hospitality. A simple acknowledgment goes a long way. Chipotle in Kyle has good food, but they could definitely improve their staff.
… moreThe food was good, but the service really needs work. I felt rushed, and most of the staff were young kids who didn’t greet or respond. I even said “how are you doing?” to the person serving me and got nothing. Same thing at the register. That’s just rude, and it shows there’s no training on basic hospitality. A simple acknowledgment goes a long way. Chipotle in Kyle has good food, but they could definitely improve their staff.
Ivan Calderon
I had such a great experience at this Chipotle thanks to the manager Allison. From the moment I walked in, she was incredibly kind, welcoming, and attentive. You can really tell she cares about customers and about running a great store. She went out of her way to make sure everything was perfect with my order and made me feel genuinely taken care of, not rushed or brushed off.
It’s rare these days to find someone who brings that level of hospitality and positive energy to a fast casual place, but she absolutely did. Because of her, what could have been a normal stop for food turned into a really pleasant experience. This is the kind of management that makes you want to keep coming back. Huge thanks to her and the team for making my day better.
… moreIt’s rare these days to find someone who brings that level of hospitality and positive energy to a fast casual place, but she absolutely did. Because of her, what could have been a normal stop for food turned into a really pleasant experience. This is the kind of management that makes you want to keep coming back. Huge thanks to her and the team for making my day better.
Talia Parrish
1
Dear Chipotle Customer Service,
I am writing to provide feedback regarding my recent order, confirmation number RM5-AA3, which was placed for pickup today, February 24, 2026. The order, which included a Chicken Bowl, was scheduled for pickup at 01:10 PM from the Kyle location.
While I appreciate the convenience of the pickup service, I was quite disappointed with the portion size of my Chicken Bowl. I am a regular customer and frequently enjoy your chicken bowls when I dine inside the restaurant.
However, I observed a significant difference in the quantity of food I received with this ‘to-go’ order compared to the generous portions l am accustomed to when ordering in-store.
The portion in my pickup order appeared noticeably smaller, which was rather unexpected and frankly, a bit frustrating. This experience unfortunately makes me reconsider placing future ‘to-go’ orders, as I feel the value proposition is diminished if the portion sizes are consistently smaller than what is provided for in-restaurant dining.
Could you please clarify if there is a specific policy regarding portion size differences between dine-in and ‘to-go’ orders, or if this might have been an anomaly with my particular order? Any insight into this discrepancy would be greatly appreciated.
Sincerely,
Robin Scott
… moreDear Chipotle Customer Service,
I am writing to provide feedback regarding my recent order, confirmation number RM5-AA3, which was placed for pickup today, February 24, 2026. The order, which included a Chicken Bowl, was scheduled for pickup at 01:10 PM from the Kyle location.
While I appreciate the convenience of the pickup service, I was quite disappointed with the portion size of my Chicken Bowl. I am a regular customer and frequently enjoy your chicken bowls when I dine inside the restaurant.
However, I observed a significant difference in the quantity of food I received with this ‘to-go’ order compared to the generous portions l am accustomed to when ordering in-store.
The portion in my pickup order appeared noticeably smaller, which was rather unexpected and frankly, a bit frustrating. This experience unfortunately makes me reconsider placing future ‘to-go’ orders, as I feel the value proposition is diminished if the portion sizes are consistently smaller than what is provided for in-restaurant dining.
Could you please clarify if there is a specific policy regarding portion size differences between dine-in and ‘to-go’ orders, or if this might have been an anomaly with my particular order? Any insight into this discrepancy would be greatly appreciated.
Sincerely,
Robin Scott
Andres Castillo
I ordered extra rice, double chicken, and extra cheese, when i got home and opened my food my bowl had nowhere near extra rice—I could barely see any. When I drove up, I even saw the same girl who is always rushing me when I go inside, and once again the customer service felt rushed and unpleasant. Really disappointing.
… moreTyler D
This is the second time I’ve ordered here and an item was missing or messed up. Plus, the Chipotlelane was backed up. I ordered for 8:20pm pick up. Came at 8:34 waited over 10 minutes rather than the 90-second waiting period.
1. I ordered a large queso and they gave me a small.
2. Chipotlelane is not 90 seconds waiting time
3. Your app support does not want to help customers. Will redirect and close out chat to not resolve issues.
Last time ordering Chipotle here.
… more1. I ordered a large queso and they gave me a small.
2. Chipotlelane is not 90 seconds waiting time
3. Your app support does not want to help customers. Will redirect and close out chat to not resolve issues.
Last time ordering Chipotle here.
Brian Russo
Made a big online order. Everything came out as ordered. Both burritos seemed a little short in length but they were stuffed. My bowl was packed. Kids meal came out good, but the quesadilla could have had more cheese to keep it together. Overall, I’ll be back!
… moreMaddy Buscemi
Wow. Anna?? I really hope that is who I’m complaining about. She was working check out tonight (11/20)- pixie haircut with a hat on. I am in AWE of the customer service / attitude I received. I ordered a bowl (for me) and a kids quesadilla. The guy asked me if I wanted sides- I don’t know what comes with it.. I said lettuce, rice and quac. Got told it was a charge – no problem at all. Get to check out and grab an izzie and they said ok that is just an upcharge – no problem.
Then it’s almost 5$ for a side quac and $4.50 ish for the drink. An up charge is an extra dollar or two. If you charge full price for these things clarify that.
I had the receipt in my hand because I was confused why my bill was over 30$. I said I’ll just put the Izzy away and get whatever comes with the meal then. She took the receipt away when I was still looking at it. Then I just said take the guac off too. Why would I pay full price for a tiny ‘dilla when I thought it might have came with it? I didn’t need a full side. She did not like that and was incredibly rude. We come to this place at least 2x a week and this is making me want to just drive up to austin for a bowl of this is the type of people you hire.
Fix your attitude, customer service is not for the weak- I’ve done it for a long time- if you’re miserable then get a new job.
… moreThen it’s almost 5$ for a side quac and $4.50 ish for the drink. An up charge is an extra dollar or two. If you charge full price for these things clarify that.
I had the receipt in my hand because I was confused why my bill was over 30$. I said I’ll just put the Izzy away and get whatever comes with the meal then. She took the receipt away when I was still looking at it. Then I just said take the guac off too. Why would I pay full price for a tiny ‘dilla when I thought it might have came with it? I didn’t need a full side. She did not like that and was incredibly rude. We come to this place at least 2x a week and this is making me want to just drive up to austin for a bowl of this is the type of people you hire.
Fix your attitude, customer service is not for the weak- I’ve done it for a long time- if you’re miserable then get a new job.
Cass C
Ordered on the app and asked for extra rice in the app and this was my bowl. It was so empty and there was more corn than there was rice! Also the workers had so much attitude and were so rude
… moreRebecca Hogue
Our experience today was so good. The food was delicious, probably the best tasting Chipotle we’ve had in years! The service was great, each employee was kind and attentive. I wish we lived closer, because this would be our Chipotle of choice every time!
… moreReilly Anderson
I ordered take out. Arrived 11:36am and was back in my car with my food at 11:45am. There were 8 people in line before me. Food was fully stocked. I counted 17 employees, prepping food, working the line, grilling and attending drive-thru. This was the start of lunch rush during work week and I feel this location did exceptionally well on time (faster than San Marcos).
For a new chain in a busy area, they are doing a great job. Customers in restaurant should take priority, and they’ve honored that. Critics need to extend grace considering they are managing to-go, dine-in, online orders, drive-thru, catering, prep and cleaning. My service was great keep it up!
… moreFor a new chain in a busy area, they are doing a great job. Customers in restaurant should take priority, and they’ve honored that. Critics need to extend grace considering they are managing to-go, dine-in, online orders, drive-thru, catering, prep and cleaning. My service was great keep it up!