
Modern Japanese place featuring tableside hibachi grills for traditional fare, plus specialty sushi.
Address and Contact Information
Address: 9000 Hudson Rd #622, Woodbury, MN 55125
Phone: (651) 731-3333
Website: https://www.osakawoodburymn.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Food was good. Experience was not.
We made a reservation for 4 people a few days ago. When we came for our dinner (everyone there a 5-10 mins early) we were seated at a table with 5 people already there. Which is great and part of the experience. Unfortunately we were sat behind the chef / next to the exterior wall and window when it’s below zero outside.
I asked to close the curtain, which I did, and it helped a little. But when I mentioned (a couple times) that I was cold and uncomfortable, no effort was made to make it better.
No offer to move us, no discount to dinner, nothing.
Very disappointed, especially since there was a much more comfortable table next to us with only 2 people seated at it eating at the same time.
My wife got sushi, and the first thing she said was that Kawalskies had better sushi. I tried it and it straight up tasted like supermarket sushi. I had the hibachi, and the rice was the only thing that was good. The lobster was overcooked and chewy. The filet mignon was overcooked and difficult to chew.
The server was annoyed that I wanted my drink in a can and not from the machine; apparently, that’s too much to ask.
I tried it because I thought it would be a little better than Benninhana, but both are trash. Never again.
price. i used to love this place but i see that they don’t care and will no longer be recommending this place to absolutely nobody.
I get that foodservice is a challenging industry and business ownership likely compounds the problem if you’re also working the dining room. That said, the main server is what appears to be the co-owner, the owner’s spouse. She had no interest in greeting us, a family of three, or exchanging the mechanical courtesies that diners normally expect. That’s fine and I understand that your job is to serve me, not massage my ego, especially if you’re understaffed on the floor. The problem is when you actively make your customers feel as though their patronage is an inconvenience, something to just get on with and that even perfunctory pleasantries are a total chore.
Long story short, we waited probably ten to fifteen minutes before our order was taken, another fifteen for the appetizer we ordered (just edamame) to arrive and forty-five in total when our lukewarm entrees were served. We noted that other customers, seated long after us, were served first. I don’t usually demand prompt service but having a hungry toddler wait for that long really destroys the experience of dining out as a family.
What stands out in my mind isn’t just the indifference of the owner toward her customers, it’s the air of casual entitlement she has toward our money. I had my debit card in hand when it was time to pay, picking up clear cues that she wanted us to vacate our booth for the next visitor. While I was attending to my child, however, the owner wordlessly snatched my card out of my hand, not waiting for me to even register her presence. I am not one who clutches my pearls by any means, but I thought this was genuinely rude and unacceptable for anyone employed in a customer-facing role, much less the owner themself!
Needless to say, we will not be going back. We had a similar experience the first time we ate here but I chalked it up to a bad day. Clearly this kind of ill-mannered, dismissive behavior is part of an entrenched way of doing business and it seems that no amount of poor reviews will be taken seriously, much less be taken seriously.
Edit: Return visits have all been very positive. Tip for hibachi dining: Wear a shirt that you don’t mind getting sake soaked .