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Find your nearby Pizza Hut® at 13717 Burnet Rd Ste 225 / Wells Branch in Austin, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas, salads and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 13717 Burnet Rd Ste 225 / Wells Branch, Austin, TX 78727
Phone: (512) 388-5252
Order and Reservations
Order: Order online
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Reviews
Bridget Martinez
Called to place a rather large pizza order and just really wanted to thank the team at this location. I placed my order with Jennifer over the phone and she was so patient and kind. Our order was delivered by carrie who was even more sweet. The pizza was still hot, fresh, and above expectations being a large order. So thankful.
… moreLiz P.
If you’re a driver without an insulated bag, don’t even bother. The restaurant won’t report it to Uber, so drivers keep getting sent just to be forced to drop the order. Each drop adds serious delays—20–30+ minutes is normal.
The store said this policy is meant to keep food hot due to customer complaints. However, other pizza restaurants don’t seem to have this issue and don’t impose unreported pickup requirements on drivers.
Uber and DoorDash already account for this. If a customer requests insulated-bag delivery, the order is sent only to drivers with insulated bags. If the customer didn’t request it, the platform doesn’t filter for it. Creating a separate store policy without notifying the platforms just causes unnecessary drops and delays. Also note if the food is cold it’s not the drivers fault, it may be bc the instructions say to leave it at their door and if customer decides to wait 20 mins to get their food, that may be why the food is cold.
Customers wondering why their food is late or keeps getting reassigned? This is exactly why.
… moreThe store said this policy is meant to keep food hot due to customer complaints. However, other pizza restaurants don’t seem to have this issue and don’t impose unreported pickup requirements on drivers.
Uber and DoorDash already account for this. If a customer requests insulated-bag delivery, the order is sent only to drivers with insulated bags. If the customer didn’t request it, the platform doesn’t filter for it. Creating a separate store policy without notifying the platforms just causes unnecessary drops and delays. Also note if the food is cold it’s not the drivers fault, it may be bc the instructions say to leave it at their door and if customer decides to wait 20 mins to get their food, that may be why the food is cold.
Customers wondering why their food is late or keeps getting reassigned? This is exactly why.
Staleigh
The manager Jerry input the remake order incorrectly when it was the original order that was already in the system and printed out. Therefore, one of the pizzas were incorrect. I had to come in just to place the order because when my friend tried calling in to change the pick up time, they stated they weren’t able to do so without cancelling the order and issuing refund. Instead of the manager letting me keep the incorrect pizza for the inconvenience, he threw the jalapeños that were supposed to be on there originally on top, and put it in the oven for a couple of minutes. I told him I didn’t want that and would wait for another as well. He decided to do it anyway. They weren’t cooked enough at all. Also, prior to him doing that he tried to offer me one of the pizzas from the initial order that was hours old! Terrible service and huge inconvenience.
… moreJariah Beckum
Horrible experience. The breadsticks were over cooked and hard as brick. To make matters worse when I call a “manager” puts me on hold for 10 mins.. when I called back I was hung up on after asking for the name of the person who answered. I am so upset with this treatment. I am driving up to the store now and I don’t appreciate having to argue and escalate a complaint that is usually resolved by your competitors.. now I remember why I havent ordered Pizza Hut in a while.. the professionalism of the store in my area is way below average.
… moreMaria Flores
Based on my experience with this place and everyone’s reviews, I’m pretty sure this Pizza Hut location is a scam. They let you order through their site with the T-Mobile Tuesday deals and then when you arrive they say they are not a participating location and you need to pay full price. They refunded us the promotional item but I think they are counting on people just paying for the promotional items once they are there. Just speculation but letting yall know.
… moreMrs. “Hi Haters” P
Went to get the 2 dollar personal pan Tuesday deal to only be to turned away. A worker by the name Sharon claims they ran out, then she said they had dough but it’ll take 1 1/2 hrs to thaw and she can’t to then saying she has to save the dough for the remander of the week, lie after lie, but yet their running a promo, makes no sense. I’ll neva go back.
… moreAlex Copeland
Ordered delivery via pizza hut website, it came from this store. The order was given to a Door Dash driver and arrived like this. The order tasted fine, but this presentation is embarrassing and unacceptable.
… moreSinna
Ordered from them was literally only 6 mins away from them driving. Got food over thirty mins late. Food hard and cold. Called them over four times they lack service and poor communication. Had to contact corporate office to complain to get my refund back.
Do not order from them terrible service and food won’t be delivered to you hot.
And they use door dash to deliver food and I contact them directly to use their driver. I do not use door dash or uber eats due to their terrible delivery and tampering of ppl food.
And they have no way to contact driver on their whereabouts nor offer to deliver me a fresh hot pie and dessert. Complete waste of dinner due to them
… moreDo not order from them terrible service and food won’t be delivered to you hot.
And they use door dash to deliver food and I contact them directly to use their driver. I do not use door dash or uber eats due to their terrible delivery and tampering of ppl food.
And they have no way to contact driver on their whereabouts nor offer to deliver me a fresh hot pie and dessert. Complete waste of dinner due to them
Shadow Foxx
I ordered a thin-crust pizza with no cheese and extra sauce because I’m lactose intolerant. I’ve ordered from Pizza Hut before and got a thin-crust pizza, but it never came out burnt with no sauce and was hard to eat. I called the store, and they gave me a credit of $10 to my account. I’m glad they did, but I’m mad that they couldn’t remake my pizza the right way, and they were telling me that it would yield the same result, even though I know it doesn’t.
… moreGrace Smith
I have had a HORRIBLE experience with this place they BURNT my first order of pizza then when so called replacing it it was BURNT TOO called them back to get a fresh one they yelled at me and hung up the phone. He said he does not care about making the situation better
… more