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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Hours
| Tuesday | 11:30 AM–10 PM |
| Wednesday | 11:30 AM–10 PM |
| Thursday | 11:30 AM–10 PM |
| Friday | 11:30 AM–11 PM |
| Saturday | 11:30 AM–11 PM |
| Sunday | 11:30 AM–10 PM |
| Monday | 11:30 AM–10 PM |
Address and Contact Information
Address: 28599 Schoolcraft, Livonia, MI 48150
Phone: (734) 956-6137
Website: https://hookreel.com/location/livonia/
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Reviews
Coco Moulder
This place is fantastic. The flavor of everything was perfect. We had a great time. The music, happy hour prices and amount of food was on point. The kids ate everything which is a first and of course Deangelo our server was attentive and so nice.
… moreApril
I rarely leave negative reviews, but this experience at Hook & Reel was bad enough that people should know.
I ordered catfish and when the plate came out the fish was **raw in the center**. Not slightly underdone, but visibly raw. I brought it to the manager and showed her the fish so she could see the problem.
Instead of apologizing or offering to remake the meal, she insisted it wasn’t raw. Her exact response was that if I got sick I should “go to the hospital and then go to the health department and report it.” She did not introduce herself, did not offer a refund, and did not offer to replace the food.
Serving raw fish is a serious food safety issue, but what was even more concerning was the complete lack of care from management. A simple apology and remade dish would have solved the situation. Instead, I was basically told to deal with it myself if I got sick.
Between the food safety concern and the way it was handled, this was one of the worst customer service experiences I’ve had at a restaurant. I would strongly suggest management take food safety and customer concerns more seriously.
… moreI ordered catfish and when the plate came out the fish was **raw in the center**. Not slightly underdone, but visibly raw. I brought it to the manager and showed her the fish so she could see the problem.
Instead of apologizing or offering to remake the meal, she insisted it wasn’t raw. Her exact response was that if I got sick I should “go to the hospital and then go to the health department and report it.” She did not introduce herself, did not offer a refund, and did not offer to replace the food.
Serving raw fish is a serious food safety issue, but what was even more concerning was the complete lack of care from management. A simple apology and remade dish would have solved the situation. Instead, I was basically told to deal with it myself if I got sick.
Between the food safety concern and the way it was handled, this was one of the worst customer service experiences I’ve had at a restaurant. I would strongly suggest management take food safety and customer concerns more seriously.
Jimmy K
Had a great experience at Hook & Reel in Livonia! The seafood was fresh, flavorful, and perfectly seasoned. The boils was delicious, with generous portions and bold spices. Service was friendly and attentive, and the atmosphere was fun and welcoming. Everything came out hot and tasted amazing. Definitely a spot I’ll be coming back to and recommending to friends and family!
… moreMatthew Ford
Fantastic meal, thoughtful service, and great vibes: Destiny was attentive, kind, and helpful with talking through some of the menu items. The atmosphere was cozy and inviting. And the food was delectable—hot, fresh, and flavorful. Thank you for making my mother’s 60th birthday lunch such a beautiful time!
… moretaylor mead
I had an extremely disappointing experience at Hook & Reel. I ordered catfish and when my food arrived it was **clearly raw in the center**. Anyone who has cooked fish before knows the difference between flaky cooked fish and raw fish, and this was definitely undercooked.
I brought it to the manager’s attention and showed it to her. Instead of apologizing or offering to remake the meal, she insisted it wasn’t raw. Her response was shockingly dismissive. She told me that if I got sick I should “go to the hospital and then report it to the health department.” No refund was offered, no replacement meal was offered, and she never even introduced herself.
The lack of concern for food safety and customer service was honestly unbelievable. Serving raw fish is bad enough, but the way the situation was handled made it even worse. A manager should care when a customer brings a legitimate issue to their attention, especially when it involves food that could make someone sick.
Between the raw food and the manager’s attitude, this was one of the worst restaurant experiences I’ve had. I will not be returning.
… moreI brought it to the manager’s attention and showed it to her. Instead of apologizing or offering to remake the meal, she insisted it wasn’t raw. Her response was shockingly dismissive. She told me that if I got sick I should “go to the hospital and then report it to the health department.” No refund was offered, no replacement meal was offered, and she never even introduced herself.
The lack of concern for food safety and customer service was honestly unbelievable. Serving raw fish is bad enough, but the way the situation was handled made it even worse. A manager should care when a customer brings a legitimate issue to their attention, especially when it involves food that could make someone sick.
Between the raw food and the manager’s attitude, this was one of the worst restaurant experiences I’ve had. I will not be returning.
Zamhya Brown
Nykayla was an amazing waiter! She was very kind, attentive, and made sure we had everything we needed. Her attitude was great and she really made our experience better. Definitely great service! She’s reallly goated frl!!!! And the food was amazing I cleared tha bag
… moreScantleslady
Last minute date night with my husband. The food was excellent, it came out super fast. Waitress Morgan was superb. Even order stuff to go.
… moretrici drews
We arrived shortly after they opened. It took about 30 minutes to get food. When it came out it was good. Ordered the fried oysters and shrimp baskets. The corn fritters were good. Too bad they don’t have coleslaw on the menu
… moreSarah Wilcox
Epic meal, epic service from Keira.
She was SO attentive, and her suggestions for each course were honestly the cherry on top. I basically needed a poncho if there was any chance of leaving Hook & Reel without seafood shrapnel everywhere. Flossers, a Tide-to-Go pen, and elbow-length gloves are the only things that could’ve made this experience even better.
Definitely will be back. The value was on point..service level, quality, and portion size all hit.
… moreShe was SO attentive, and her suggestions for each course were honestly the cherry on top. I basically needed a poncho if there was any chance of leaving Hook & Reel without seafood shrapnel everywhere. Flossers, a Tide-to-Go pen, and elbow-length gloves are the only things that could’ve made this experience even better.
Definitely will be back. The value was on point..service level, quality, and portion size all hit.
peyton campbell
This place is awesome! Great food! Great atmosphere! Our server Josh Y was super attentive and did an amazing job, constantly checking on us, helped empty our bags and also packed up our left overs for us! I never had an empty drink!
… more