k czhong
French dipper is always my favorites. I had two visits at Panera recently. First visit I ordered pick two, so half French dipper and a soup, and it was perfect. This time I ordered the whole sandwich of French dip, and when i saw the dip container, I thought it was the same amount as for the half French dip sandwich, so I went to ask prep people there to see if I get more since I ordered the sandwich, and they said the half dip and whole sandwich is the same amount of dip. And not able to add more even I raised my concern of my sandwich, I tried to ask the manager and she said she can’t do anything. Does it make sense ? Now I have half of the sandwich without any dipping !!!!!
… moresarah Bakhtiari
Soup was cold and there was the smallest possible amount of avocado in my sandwich. I ordered around 8:30 pm. Don’t go last minute. Very disappointing. It’s almost random to get a good meal here.
… moreMechee Cherine
I personally want to shout out a phenomenal, kind man from this location. Mr. Helton, the Assistant Manager. I will be forever grateful to this gentleman. I was in a pickle with my car not starting, and he was kind and helpful, which is rare to come by. He didn’t just leave me in the parking lot; he offered me food, drink, and encouragement not to stay in the car. Managers like this are worth celebrating for their exceptional customer service. If I had to come back to Panera Bread, it would be specifically because of Mr. Helton. Thank you for being so kind, helpful, and resourceful.
… moreJonathan Canoy
Service was terrible. Greeted by a cashier named ‘Grace.’ If you’re seeing this, work on your manners. Cannot describe how many times I had to repeat myself and still received the wrong order. Wanted a steak sandwich, and got chicken. How does one mess up such a simple request. Meal itself was questionable. Will not and do not recommend this establishment to others, even when I typically consider other Paneras pretty good. Just awful.
… moreRaj S
Love this Panera ! I’m always a big fan of Panera ! And this location was just amazing . Right in downtown and this place has a lot of parking ! Fantastic service ..
Of course , Panera prices have gone up after lockdown .. but it’s good once in a while. . Love their soups . Ordered tomato soup and it was a bit sweet but good . I like their salads and sandwiches too .. quick service and lots of tables inside to sit / eat . Lots of school students studying inside 🙂 coffee was ok . Juice was good . Overall a good experience..
… moreApoorv thakur
possibly the worst service ever of all the other Panera’s I have visited. They always tend to mess up the Pick up our delivery order. Sometimes preparing the wrong sandwich, or completely forget To have all the stuff in your order.
So always check at Panera ensure everything is there
… moreMilena Castaneda Lopez
I had a great experience at Panera Bread! The customer service was excellent Claudia was super friendly, attentive, and made sure everything was perfect for me and my family. The food was fresh and delicious, first time coming to Panera and definitely will be coming back
… moreKrissy Bennett
I would literally rate it no stars if I could, absolutely disgusted with the quality of the food being served here. Ordered a you pick two, the salad was clearly old, took out all the mushy/ wilted lettuce to try and salvage something of a lunch. Took one bite of a cherry tomato and it tasted old and moldy, spit it out immediately!! Every time I order grub hub from them it’s absolutely disgusting or something is wrong. And stop being so stingy with the salad dressing, at least fill the little cup up. Always get less than half the cup!! Like wthelly!! Please do better, I do have pictures of the salad and I will be reaching out to corporate in regards to this matter!!
… moreKAREN TERNULLO
I ordered the chicken avocado, BLT sandwich. I asked for pickled onions. I got raw onions and cold bacon that was all fat!! Worst sandwich I ever ate! I will never go back to this Westborough Panera!! Horrible!
… moreRachel
The food has gotten so much better! Had the pleasure of meeting Grace at the drive through. What a sweat heart! She made sure everything was okay with my food 🙂
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