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Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 138 N Genesee St, Utica, NY 13502
Phone: (315) 790-5264
Website: https://locations.kfc.com/ny/utica/138-n-genessee-street
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
KFC® at 138 N. Genessee Street in Utica, NY
Order online at your Utica KFC at 138 N. Genessee Street and enjoy our world famous fried chicken, chicken nuggets, classic chicken sandwich, Famous Bowls and …
KFC Locations in Utica, NY| Fried Chicken, Butter Biscuits …
138 N. Genessee Street, Utica, NY 13502, phone (315) 790-5264 (315) 790-5264, Services Carry Out, Delivery, No-Contact Delivery, Drive-Thru.
KFC Delivery Menu | Order Online | 138 N Genesee St Utica | Grubhub
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Reviews
Michael Ugalde
Finally got a chance to try this place. Entrance is Right Turn only coming from Route 5. Food was on point. Atmosphere is good as dinning room was clean and popping. Well lighted. Service was the down fall here. It took away from the Atmosphere and was disappointing. Front counter was managed by one person who also prioritized online orders and also preferred cashless transactions, which isn’t bad as many have tap and pay. It took like 10 mins to get my order taken as because I was holding my phone they thought I was doordash or Uber eats, which is understandable but limited interaction and no greetings. The staff did crush the service from order to eating. Even made up for lack of item that woukd have made a longer wait, which is amazing. I believe if stop just order online if possible prior to arriving.
… moreElaine Retschle
Arrived at 10:45 AM, bought an 8 piece bucket/combo. Got home and it was no good. All dried out like it had been there for hours and since it wasn’t, they must have just re-heated yesterday’s chicken. It’s unacceptable for what they charge for it not to even be edible.
… moreUnicosmom
We had trouble communicating with the employee inside while going thru drive-thru. We ordered 2 meals, an all wht.,orig, 2 pm w/ biscuit & a 2pc with biscuit. Both also had med drinks. Food was hot and good, driveway to exit is somewhat cumbersome with the way installed adjacent to bldg. We ate in car. Seemed like headset or operator was malfunctioning at that time.
… moreKayla Willis
Absolutely ridiculous. They took forever to even finish my order, one girl had an attitude and ive never had to pay for sauce for my nuggets but I was charged today for sauce with nuggets. Never ever go there again
… moreMMG Torres
I have been going to this location for years. I do not know what is happening lately, but the food is served dry, the service is not what is used to be; the staff seems tired, not motivated and lack of CS skills. I had to ask for napkins and a fork and was embarrassed to ask for ketchup because this is something that they should ask or provide. I guess not anymore. Not from KFC. The pieces of what is supposed to be “original” chicken were small and the food was cold and overcooked (even the skin was saggy). I think that this is the last for me. I bring a lot of customers there, but they don’t seem to care. I took a picture of how I got my food when it was hand to me. If they do not care to serve, I do not care to spend my money there.
… moreDr.William R Hendricks,jr (Bill)
Cold food taste as though it’s been over recommended time of heating. DO NOT DEAR DOORDASH YOUR FOOD COLD AND PUT TOGETHER ANYWAY BUT WHAT YOU ASK FOR
… moreMichael Miceli
This was the Cleanest Fast Food restaurant I have been to, in my life. Kudo’s to the Mgmt and staff. I was very impressed.
… moreMichele
I cant believe how disgusting and small the chicken is. If it is even chicken.so nasty
… moreKayla
I have never left a bad review for a restaurant but my service today was so bad that I feel the need to. I waited in the drive-thru line for 20 minutes just to be told my online order was lost and I needed to park and wait for my food. I asked if I could just get a refund if it wasn’t even ready but they said it would be a hassle since I ordered through the app. I waited 10 more minutes and went inside to check on the status of my order. There were 5 people waiting in line in front of me and everyone in the back was ignoring them. Nobody was working the front register so the people in front of me eventually left after receiving nothing. Right after they left, 40 minutes later, my food was finally ready and given to me. The food was fine but my advice: save yourself from time and just eat somewhere else.
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