Jessica Smillie
Reviewing on behalf of a family member as they don’t feel comfortable:
I went to Dunkin’ today for the first time. I will never go back. I missed the fact that I had to order via the board – that’s on me. However, when I got to the window and realized I missed ordering at the board, the girl was very snotty and said, “It’s a big old board. I don’t know how you missed it.” I apologized and told her just wanted two double chocolate donuts. She left the window open to go get them, and I heard her making fun of me with her co-workers. When she came back to the window I told her she didn’t need to talk about me with her co-workers. She didn’t say anything. I did ask for her manager’s name (twice) and called him later. When I called, the girl who answered simply told me “he’s busy.” I told her I’d wait. He did finally get on the phone, after the girl telling him a couple of times that I said I would wait. I had a terrible time understanding what he was saying. I eventually understood him to say to come back and he’d give me a sandwich. I told him I didn’t want anything from them, other than to educate his employees on customer service. He did apologize. Sterling being my home town, I am really surprised at this kind of service, and a manager that would allow that kind of customer service. Back to Daylight Donuts!
… moreLew Champ
I drove through. They sign board or order board does not indicate how the options are available. For instance, I wanted glazed filled donuts and I couldn’t tell from the sign board if that is what I was ordering. I wanted them cream filled with glaze frosting. Seems pretty simple, right. First of all the person taking the order said so you want glazed donuts, a dozen glazed donuts. I said well I want them cream. Do you want cream donuts? I then ask what my options were for the outside of the donuts. The person taking my order described all the different glazing I could put on them and I then said I would take well then I want a dozen glazed donuts with cream filling so you want a glass dozen glazed donuts they responded. Well I want them cream filled I responded. I never knew for sure if that’s exactly what I was gonna get, but I finally said yes a dozen glazed cream filled donuts. Add to the pick up window and I had a dozen donuts waiting for me and also my egg sausage sandwich which by the way it was just right. I took the dozen donuts to the office and thought I should’ve checked before I left because the young woman at the window was just dancing around and acting like she wasn’t paying attention to her person that she was whose order she was taking. When I got to my office, I did not get anything I ordered. They need to teach their employees that when they’re on the job taking an order it’s important for them to pay attention.
… moreJason Sanders
I love that we have a donut shop that is capable of making more donuts than just the morning rush, and they serve great drinks all day at a price nobody in town can touch when you factor in the loyalty app perks! Management is top notch here, always willing to take care of the customer and make sure they are happy before leaving. This is a welcome change to the single rude donut shop that unfortunately is still kicking in this small town. Thank you Dunkin for some higher standards in Sterling!
… moreR Jk
Yound lady at the window took my order ‘tall iced caramel machiatto, upside down. Please”
Employee “so you just want a latte.”
Me: no. That’s a latte.
She made me change my drink.
At the window: RUDE. Quick speaking, not attentive. I felt like a criminal ordering coffee. I will have to go to Starbucks because I don’t know what shift the rude lady works.
… moreChris Martinez
Bought the $5 meal I bought some donuts, but found metal shavings in my coffee called, and they just want to bring it back to verify it. I’m posting pictures
… moreRyan Apelbaum
KAT and MP are awesome. Place is so clean, lots of food and beverage options. I LOVE the Butter Pecan Iced coffee and snacking bacon with maple….
… moreJohn korinek
Wanted to pick up some donuts for Sunday morning and something special for my granddaughter just because and I spent 10 minutes at the intercom with a 12-year-old that couldn’t make sense of anything and left without any donuts. It was ridiculous. I just wanted a dozen donuts for the morning. It went off Off the rails, not smart people working.
… moreColorado Cornbread
Food and drink is always good, but they only give you 5 or 6 hashbrowns when you order them. Twice I’ve gotten only 6. Please give more then 6 hashbrowns thank you.
… moreBridget Morrison
Go every morning on my way to work. They are great They know my coffee order if I forget to change the milk they change it.
… moreM B
I went through drive through! I love Dunkin Donuts so I was excited they came to Sterling,Co. They were fast and polite, and always taste great! I love their donuts and coffee!! Their prices are same everywhere affordable for price.
… more