Nikita Lucia
Where to start? I show up to make a order in store only to have to look at 9 or so employees for 5 minutes taking turns avoiding having to take an order. Someone finally comes to the counter and I place my order 1 large pepperoni 1 large supreme with parmesan crust for a school fundraiser. A lady comes in to pick up her order only to find out that it had not been made! She was visibly upset and waited 20 minutes for her order. Then I waited another 10 minutes for mine after she got hers. The call my name and I gladly grab my pizza an leave!! I get home an my son tore into his pepperoni meanwhile I opened my supreme and it looks like a cooked cheese pizza with raw veggies thrown on it! So I stick it in the oven hoping to cook the veggies a little. It did not work an i pulled it out and put it back in the box. My husband comes home and wouldn’t eat it either. I also noticed neither pizza had parmesan crust. The next day after work I call to see what we can do about this uncooked pizza and the lady who called herself the owner gives me the run around an tells me the pizza and toppings are cooked at 500 for 5 minutes. If this is the case why did it take so long for me to get my pizza an why doesn’t it look like the pizza on the box that clearly had cooked toppings and she said because they sear the top with a flame for pics. So I said yall are falsely advertising then? She said she would cook me another pizza but at this point after dealing with poor service all the way around and seeing another mom go through the same ordeal I just asked for a refund for the 1 pizza that we did not eat and offered to bring it back to show her the pizza was not cooked properly nor eaten. She said she couldn’t refund me anything. I even tipped them for their services after they ignored me at the front counter apon arrival. This is a pic after i got home i live 4 miles away. The OWNER Told me to do what i gotta do when I said I was going to report her! This is the last fundraiser ill be participating in for them with our school! Nobody deserves to spend 48$ on raw food after a long hot day at work! Save your money and go to Little Caesars! At least they have them hot and ready!
… moreDiego Flores
Great customer service, communication is awesome, area was clean, food is great. I used to go to Marcos when I lived in Florida, and I am super excited that they have one here in Tyler. I brought two of my cousins, and they had nothing but positive reviews about.
… moreSHANNON TONEY
This pizza was soggy and drowning in grease. I called to have it replaced because it wasnt nothing but a greasy piece of bread,but said they wouldnt replace it so I won’t be ordering again
… moreCrystal Jones
The visit was ok. The ice machine for the drinks was broken, so there was no ice. Also, there are no lids for the cups. The food was good, hot and fresh when I got it. The bathroom was out of paper towels, but it was clean. It was an ok experience. I’m not sure if i would try again when I’m in the area.
… moreWilliam Neal
Pizza was really good, hamburger. One of the few places that offers cheddar cheese. Felt like the thicker crust was too much on the outside, so less area for actual pizza. Part of my order was 10 wings but I got what look to be chicken nuggets. The brownie that was good too, didn’t look to be cut. They didn’t provide any napkins or silverware with the delivery. So between that and 1 part of order wrong I had to knock rating down. What I did have was good and delivered via Dasher.
… moreJeffrey Buxton
This was our first time at a Marco’s… the pizza was soooook good, and the service was great. The staff was super friendly and helpful on what we’re some of the best sellers! The pizza was super fresh and hot… We will definitely be visiting again.
… moreMatthew Mireles
I just want to give a shout out to Nathaniel for being an outgoing employee. It definitely puts customers in a good mood. I just got a carry out order and he made sure I left with everything I needed. Giving off good energy really shows and I appreciate that. I’ve had no issues at this location and the food is always delicious! They are fast and the quality of the food is high! I recommend coming here for the food and great hospitality!
… moreJessica Welchel
Placed an order for a medium garden at 7:44 and was told about 10 minutes. Went back in at 7:56 and they had not started on my pizza. Not busy at all so I don’t understand why they just started on it when I walked in to check on my pizza.
… moreDulce Quintana
Went in on 06/25/24 Greg was super nice and made my pizza so good I had a coupon for the large pepperoni so good. Very clean inside and restroom. I used to wash my hands after playing with the chalkboard they have. Fun and interactive for my toddler. They also have a tv inside and I watched the country show on ABC.
… moreBill O
Great service and food. Triple pepperoni pizza was awesome.
Only rant is that I could not order ahead and set a time. Said location not accepting orders.
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