XplanationMark
They won’t take order for tenders unless you’re in the store. Heir reasoning is they have had complaints about food being cold. I explained I’m 10 minutes away and I don’t mind if it’s cold. Because it won’t be. But they still told me they are not able to do that. What kinda store is this. Apparently the manager doesn’t allow it. If I’m ok with my food being cold and explain that why would you not make them. Because they are petty and have an attitude
… moreJason Aubry
I stopped in tonight to talk to the Manager about a rude employee named Evelyn. She was there and we had an issue with her the other day over the phone. I said politely let me leave my number please have the owner or manager call me tomorrow. She says I am not taking your number they won’t call you back. She is so rude and does it with a smile. It’s really sad how customer service is anymore. Food is always great here but if I don’t get some good customer service the food isn’t worth someone being rude! I guess I will drive back out tomorrow morning and have a discussion with the owner.
… moreNonya Business
The fried chicken was ok but the chicken tenders were extremely dry. The mashed potatoes seemed to be just that, I had to add butter, cream, and salt to them when I got home to make them edible. The potato salad seemed to have been made with overcooked potatoes as it was more like potato salad flavored mashed potatoes than potato salad.
… moreMike Rob
Horrible experience. Food at the other one was good.
Placed an online order , went to pick it up and they’re closed . Then call in and they tell me to come tomorrow? Can’t give a refund. Stay away. Super sketchy
*edit since they replied.
Still no refund , the only thing they have offered is to make the food. Except this was for employees and not me. So the food now is irrelevant. Especially since it’s been days . Like are you kidding me? Just refund me !
Still going to avoid this place . Horrible management. Definitely don’t care about customers.
… morezach landes
I love this place, 1/2lb spicy strip combo is the go to. Get some brown gravy and BBQ to dip the strips in its heavenly.
… moreDebbie D
Maybe it was an off day. My very first time eating or entering Ezell’s. 4 peice chicken meal, I chose 2 breasts and 2 thighs. Side of mac and cheese and corn. The 2 biscuits were the best part of the meal. Kraft mack and cheese is better tasting. I could have gotten canned corn at home. The chicken probably sat under the light for hours. It was so dry it made me choke. Good thing I had something to wash it down with because they forgot to add the sauce I ordered. I was charged a bag fee… didn’t know they can charge a bag fee for a take out order. I wasn’t asked…. but what are you supposed to do? Carry it all in your arms? I guess that would work since the food was only lightbulb warm and not the expected fresh and hot……I’ll not be returning.
… moreSora Hono
Normally, the chicken here is pretty great. So I decided to order the four-piece (original, legs) which was a mistake. The chicken was dark in color (perhaps from old oil?) which might not seem like it in the bright light of my kitchen (in the picture below) but it was much darker in person and smaller than what I’ve had previously bought. It looked old and not as fresh. When I ate it, the breaded skin was thin and flaky in a bad way while the chicken tasted a bit rubbery and unseasoned.
I’ve previously ordered the two-piece (original, legs) which were definitely worth the money in both color, taste, and size. So seeing the contrast is disappointing, especially as someone who comes here quite often.
… moreCarey Yada
Wife had surgery and work got me ezells DoorDash and the woman who packed the food gave me peach cobbler that was rotten and old pumpkin pie. Whenever I’ve ordered from this ezells in Renton I’ve had problems but the one by FACTORIA MALL is WAYYY BETTER!
… moreAdy Villa.
I am very disappointed with the purchase today , a total robbery , I have always bought there and I have never been robbed like today , I ordered a pound of chicken strips , and they only gave me 8 pieces ,which is what they usually give in a half pound order , this is unacceptable to pay $30 for. this is ridiculous , and when I call the store to tell them what happened , the answer was , they exchanged chicken company , that did not give me an answer , to my complaint. that does not make sense. that it really is bad service .
… moreBrad Hoban
Gave me the wrong order (ordered in person), then when I went back 2 days later to get the Correct order they said they would give me to make up for it. They shorted me chicken! Spicy chicken does not measure up to other locations.
… more