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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Willoughby. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 5880 SOM Ctr Rd, Willoughby, OH 44094
Phone: (216) 387-3870
Website: https://www.starbucks.com/store-locator/store/1025343
Order and Reservations
Order: Order online
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Starbucks, 36900 Vine St, Willoughby, OH 44094, US – MapQuest
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Driving directions to Starbucks Coffee Company, 5880 SOM … – Waze
Starbucks Coffee Company5880 SOM Ctr Rd, Willoughby, OH 44094, USA. Starbucks Coffee Company. 5880 SOM Ctr Rd, Willoughby, OH 44094, USA. Open in Waze …
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Reviews
trung nguyen huu
I come here every morning, 7 days a week, and I always order the exact same drink. I never change my order. Today, they made the wrong drink for me. When I brought it up, there was not a single apology. Instead, the staff assumed I didn’t understand English and claimed that I must have ordered it incorrectly. That is simply not possible, because I only drink one specific item every single day.
I still paid for the drink and never received what I actually ordered. I don’t blame them for making a mistake — mistakes happen. What disappointed me was the unprofessional attitude. Instead of apologizing and remaking the drink, they tried to shift the blame onto me. They assumed I didn’t know English, which was very disrespectful. I also have proof — I have a screenshot of the order I placed.
… moreI still paid for the drink and never received what I actually ordered. I don’t blame them for making a mistake — mistakes happen. What disappointed me was the unprofessional attitude. Instead of apologizing and remaking the drink, they tried to shift the blame onto me. They assumed I didn’t know English, which was very disrespectful. I also have proof — I have a screenshot of the order I placed.
Naomi Blankenship
Arrr, Starbucks be a cozy harbor for weary sailors in need of a warm mug! I hoisted a chai tea latte, rich with spice and smooth as calm seas at dawn, perfectly balanced and comfortin’ from first sip to last. The crew be quick and friendly, the port be clean and invitin’, and it’s a fine place to rest yer boots or grab a drink to-go before sailin’ onward. A reliable stop for caffeine and calm alike. Five parrots out of five! — From the strangest reviewer in the seas, warmed by spice and cheer!
… moreAshley Uher
Today my husband ordered me my favorite drink. Venti iced americano with vanilla and whole milk. This is how my husband received my coffee. Luckily we weren’t traveling otherwise we would have had no way of mixing it. My husband brought it home to me and I was shocked. I mixed it myself and it tasted great as usual but this could have been better executed.
… moreSky Blu
I placed a mobile order and my 2 sandwiches were not hot and they were made sloppily. The female at the window was very dry. I had to tell her to have a wonderful day. I usually have the best experiences at Star Bucks, but today was not a good one.
… moreAmanda N
Ordered light ice, this is what I got. The dragon drink tastes like it was made with straight water. Do yourself a favor and drive to the other location
… moreRachel Williams
Meh. It is really hit or miss. I’ve come to this location several times. It’s 50/50 whether I’m going to get a full cup or missing a few ounces. This is just tonight’s drink. I had not taken any sips, just moved the foam (btw, a latte isn’t supposed to have this much foam). You can see how much is missing. I get drinks like this from other SB locations, too. The quality control really has plummeted. The service was great. Got it fast, but not a full cup. I try to avoid SB because of this
… moreDan Mullen
I love this Starbucks. Staff are so friendly and there’s all kinds of seating styles. As a gay man, I feel very comfortable here.
One challenge at many Starbucks is the way the chairs scrape against the floor. With my sensory experience, it feels like nails on a chalkboard. It must be mostly me, because no one else seems to be bothered by it. Still, it would be nice if staff were aware of the noise.
Thanks, you folks are great!
… moreOne challenge at many Starbucks is the way the chairs scrape against the floor. With my sensory experience, it feels like nails on a chalkboard. It must be mostly me, because no one else seems to be bothered by it. Still, it would be nice if staff were aware of the noise.
Thanks, you folks are great!
Jasmine Williams
I dined in today and had a frustrating experience that I think needs addressing. While I was speaking to my cashier, Rocky, about whether my iced shaken espresso could be decaf, he seemed unsure, so he turned to Morgan for help. Unfortunately, Morgan replied, “I have too many food orders, ask someone else,” and walked away. Absolutely unacceptable!
Rocky then approached a barista named Coda, who also brushed him off by saying, “I don’t know, I’m busy.” It was clear that Rocky is a newer employee trying his best, but the lack of support around him made my visit challenging.
To add to the disappointment, both of my drinks came out completely wrong. I asked for extra hazelnut in one drink and for strawberry purée to be lined in the cup for the other—neither was done. As Rocky took my order, he paused frequently, clearly trying to navigate the register and look for the right buttons.
It’s disheartening to see a team not supporting each other. My order could have been correct if there had been a little camaraderie and guidance among the staff. It feels like many employees are in a “just doing my job and going home” mindset, which doesn’t foster a positive working environment or enhance customer service.
I believe that a bit of teamwork and mutual support can make a huge difference, both for new employees and for customers. I hope to see improvement next time!
… moreRocky then approached a barista named Coda, who also brushed him off by saying, “I don’t know, I’m busy.” It was clear that Rocky is a newer employee trying his best, but the lack of support around him made my visit challenging.
To add to the disappointment, both of my drinks came out completely wrong. I asked for extra hazelnut in one drink and for strawberry purée to be lined in the cup for the other—neither was done. As Rocky took my order, he paused frequently, clearly trying to navigate the register and look for the right buttons.
It’s disheartening to see a team not supporting each other. My order could have been correct if there had been a little camaraderie and guidance among the staff. It feels like many employees are in a “just doing my job and going home” mindset, which doesn’t foster a positive working environment or enhance customer service.
I believe that a bit of teamwork and mutual support can make a huge difference, both for new employees and for customers. I hope to see improvement next time!
Sara D.
Very nice and clean, very kind employees, and they even had a sign that said free refills if you dine in. The cold brew coffee I had was great! Just perfect. So no complaints
… moreChelsey Jones
I stop at the Starbucks regularly on my way into the office. The staff is always so kind and engaging and my drinks are always exactly what I order. They are always busy in the drive through and store but still take the time to say good morning and create a good customer experience. I even recently had one of the crew sing ABBA with me when I walked in wearing a dancing queen shirt. The energy in the store makes my morning, the coffee is just what brought me in.
… more