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Located at 963 N 21st St,Newark,OH,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 963 N 21st St, Newark, OH 43055
Phone: (740) 364-1206
Website: https://locations.timhortons.com/en/oh/newark/963-n-21st-st/
Order and Reservations
Order: Order online
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Newark, 963 N 21st St Location | Tim Hortons
Located at 963 N 21st St,Newark,OH,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods.
963 N 21st St – Tim Hortons
963 N 21st St Newark, Ohio 43055-2921 – USA. 963 n 21st st. Directions. Newark OH, 43055. 7403641206. Ways to order. Drive Thru. Mobile Ordering. Delivery. Dine …
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Tim Hortons in 963 N 21st St Newark, OH | Coffee, Breakfast, Specialty Beverages. Visit your local Tim Hortons at 963 N 21st St in New…
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Reviews
pineape
Really decent Tim Hortons location! My coffee was super good! Got the vanilla cold cream brew with cream as milk, also got a old fashioned dip donut.
… moreChris Arthur
A memorable experience displaying a concerning lack of accountability and total absence of hospitality. While my interaction left much to be desired, it as well as my food was acceptable. The concerning part is the interaction, and following employee discussion, I witnessed with an elderly husband and wife in front of me. While waiting the elderly man, who had just sat down with his food, returned to the counter stating his sandwich was cold and kindly asked for a replacement. Instead of being met with any kind of apology he was met with the statement “Okay you’ll have to wait a minute”. The lack of decency caught my attention and I started paying more attention to the discourse happening between the staff. After the shorter dark haired lady who was working the sandwich assembly station tossed the paper bag containing the replacement sandwich onto the counter, without word, she returned to assembling the sandwiches. The man left and the lady, who has no name tag, continued making food. She Began complaining to her coworkers about the complaint of cold food. Speaking with zero accountability with a tone implying the customer was out of line. She apologized to the two men working the window station for the delay sarcastically stating the customers apparently unreasonable complaint about colds food. One of the men wearing glasses responded “ oh wow I would’ve told them to go use a microwave” I am leaving profanity out. The conversation continued for several minutes. During which I witnessed numerous food items being dropped on the floor, most of which I believe to have been thrown away. There was a statement made about how they wanted to “teach them a lesson” with a comment about how his hash brown was dropped on the floor as well. I want to be clear that I am not certain the dropped food was served to the customer. It definitely seemed to be the implication, however it could’ve been more so a statement about what they wanted to do. Either way having done it, or talking about the desire to retaliate on a customer for a reasonable complaint is more then unacceptable and warrants an investigation, or in my opinion an immediate termination. The attitude, discourse, and entitlement all as a response to a customer who politely stated the sandwich he paid for did not meet the expectations anyone would have was truly incredible. Not in a good way. On top of that the apparent arrogance to have this discussion in front of another customer standing 5’ away at the counter is astonishing. Staff results reflect leadership. I truly hope the woman making the food is not in a managerial position but if so I imagine this level of disrespect, retaliation and condescending attitude will only continue. Just hoping to encourage the staff and make them realize that, even if you don’t want to be there, if you are at work and on the clock You are acting within a contractual agreement. If the employer is paying you as part of their end of the agreement you should be holding up your end of the agreement. Operating within the Tim Horton standards and code of conduct. Aside from that have some resemblance of human decency and treat everyone with respect. The irony is comical seeing as though this woman seems to be the one who would raise hell if served cold food, or at the very least bring it to attention in a far less respective way then the elderly man did.
Tim Hortons management or ownership please feel free to reach out.
Thanks,
Chris
… moreTim Hortons management or ownership please feel free to reach out.
Thanks,
Chris
Julie Reminder
Normally I really enjoy Tim Hortons but they need to work on their communication. They didn’t toast my bagel like normal, but instead put it in a panini press? It’s burnt and flattened like a hockey puck. Paying for this is like a slap to the face. If your toaster is broken, just tell me and I’ll take an untoasted bagel.
… moreShawna Davis
I have never got a Snack wrap or really go to this Tim Hortons. Yet extremely disappointed for wanted to try them yet paid $3 for something the size of my thumb and the egg was underdone and gooey which has now soured my stomach. I was going to go in an complain but after seeing how your employees are at the window didn’t want a chance of my food being even worse. The women at the window hates her job for nothing like being served with a Mean mug. Tim Hortons you are a real winner at ruining moods and having bad environments. I could have complained to the manager but feel like this will make a better impact.
… moreEric Obert
The worst customer service ever. When I arrived the crew was having a party in the back of the store ignoring a line that reached nearly out the door. You should better.
… moreChris
How are you all still open? Never have the full menu available, food is sub par at best. None of the employees know what work is. An attitude and half a menu….. never again.
… moreCoty Wilson
The food was good, but when I ordered it through the drive-through, my ice caps were all liquid barely any thing was frozen and also they forgot one of my hashbrowns. I went in to ask for it, and the woman at the counter, looked me up and down immediately started judging me with her eyes, thinking that I was trying to get her over on a dollar hash brown That they forgot.
… moreMakenzie Scott
I’m new to the area, and it’s been really nice to be able to grab coffee, donuts, and sandwiches from this location. Staff is nice and food has been fresh and well made
… moreDoug Counts
Amazing as always. Large triple triple and assorted Tim Bits. Breakfast of champions.
… moreShawn Conley
Terrible customer service. I walked in to pick up a DoorDash order, and the employee at the register had her back turned to me the entire time. I waited for two minutes before finally saying ‘hello,’ and even then, she didn’t turn around—just said, ‘I’ll be with you in a minute’ without acknowledging me. A simple greeting or even eye contact would have made a difference. Really disappointing experience.”
… more