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Address and Contact Information
Address: 21500 Biscayne Blvd Suite 900, Aventura, FL 33180
Phone: (305) 593-0770
Website: http://www.benihana.com/
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An unforgettable, immersive dining experience. A fast-paced feast for the senses, fusing Japanese tradition with our signature teppanyaki theatrics.
About – Benihana Corporate Information – FAQs
Benihana corporate headquarters located in Aventura, Florida · President and Chief Executive Officer, Manny Hilario · More than 7,400 employees · Company owns 70 …
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Reviews
shdaowandcloe 1
This is getting a one star for service not because the staff was bad they did amazing considering what they had to indoor from their corporate office, we made a reservation on valentine’s day, I was shocked they had openings considering most restaurants close valentine’s day as a booking day and do first come first serve, but in seeing nothing said that it wasn’t a day you can’t make reservations i made one, come to find out this would be the start of my nightmare, first I had to confirm this reservations 3 times( I did confirm all 3 times) second I get to the restaurant see a line (relived that I made reservations), third i hear if you have been here since 5 please come up front ( it was 7:00 ) me still thinking that these are people who didn’t make a reservation i go up front, just to be told reservations arnt being honored today its first come,( so what was the point in making a reservation??? ) I waited around for a hour and a half for this was a special day for me and my BF and we wanted to do somthing fun a special. So after waiting around for a hour and a half by Bf went to check to see where we were in line, then they where ready for us, great! We get to sit! And eat! But then the lady forgot she sat us and skipped over us (just so your aware she said she would call and took down my number there was no intention on calling us) the only reason we got recognized was because the people we waited outside with were all very nice. So corporate just so you know the staff and food where great and considering what you put your workers threw is very unprofessional I found out that 900 people booked online thinking they had reservations, corporate do better next year because I definitely won’t be going back just because of this reservations ordeal, if im going to go to a restaurant like this i wouldn’t choose benihanas again especially with how much we paid for our meal!
Food: 3/5 | Service: 1/5 and the fact corporate dosnt awnser you back at all is so unprofessional
… moreFood: 3/5 | Service: 1/5 and the fact corporate dosnt awnser you back at all is so unprofessional
Larry Doee
Subject: Worst Dining Experience Ever – Benihana (8/22/25)
To Whom It May Concern,
On Friday, August 22, 2025, my party and I endured what can only be described as one of the most humiliating, stressful, and disappointing dining experiences I have ever had—not just at Benihana, but at any restaurant. What should have been a fun evening turned into nearly two hours of frustration, embarrassment, and regret. The total bill was $241.75, with a pitiful 10% discount grudgingly applied only after I pushed the matter with management.
The Timeline of Failure
• We checked in at 7:00 PM and were seated quickly. That was the last thing that went smoothly.
• Our chef did not begin cooking until 8:11 PM—more than an hour of sitting and waiting with nothing happening at the table.
• We didn’t pay until 8:50 PM, and didn’t leave until 9:10 PM. A meal that should have been enjoyable was dragged out and turned into a nightmare.
Service Breakdown
• Our waitress initially did her job correctly, taking everyone’s order—including our additional rice bowls—without issue.
• When Chef Gabriel finally arrived, it became clear our orders had been mishandled. Two people in my party were not served their meals correctly.
• The chef had to abandon his cooking station and run to the back himself to retrieve missing items, while the other staff stood idly by doing nothing. The result? Our meals came out unevenly, leaving half the table waiting while the others were already eating.
Chef Experience – or Lack Thereof
• Chef Gabriel admitted they were short-staffed, but that excuse doesn’t excuse the chaos.
• The famous Benihana “show” was nonexistent. Instead of the energy, fun, and atmosphere you’re known for, we got pure stress and scrambling.
• Even the food quality has dropped significantly. Garlic butter—something that used to be standard—is now treated as an “extra cost.” Corners are being cut, and it shows.
Management – The Biggest Disgrace
• I asked for the manager, Ivan, expecting accountability. Instead, I was met with arrogance and dismissal. His exact attitude: “Well, the food came out now, right?”
• No apology. No attempt to make it right. No professionalism.
• When the bill came, nothing was adjusted. Only after I pressed again through our server was a measly 10% discount approved. On a $241 bill, that’s about $20—a laughable response for ruining an entire evening. Frankly, it felt insulting, like an attempt to brush me off and shut me up.
Final Impression
This was not a small mistake or a rough night—it was a complete breakdown in service, quality, and management.
• The chef was put in an impossible position.
• The staff was disengaged and unhelpful.
• The manager showed zero care for customer satisfaction.
What Benihana promises—and what has kept me a customer for years—is a fun, memorable, entertaining dining experience. On August 22nd, what I received instead was disorganization, embarrassment in front of my guests, and the clear message from your management that customers don’t matter.
I walked away not just disappointed, but truly angry and insulted. After this, I will never return to this location, and I am seriously reconsidering giving Benihana my business at all.
No one spends over $240 to be ignored, mistreated, and dismissed. Benihana should be ashamed that this is the standard being allowed under its name.
Sincerely,
Larry
… moreTo Whom It May Concern,
On Friday, August 22, 2025, my party and I endured what can only be described as one of the most humiliating, stressful, and disappointing dining experiences I have ever had—not just at Benihana, but at any restaurant. What should have been a fun evening turned into nearly two hours of frustration, embarrassment, and regret. The total bill was $241.75, with a pitiful 10% discount grudgingly applied only after I pushed the matter with management.
The Timeline of Failure
• We checked in at 7:00 PM and were seated quickly. That was the last thing that went smoothly.
• Our chef did not begin cooking until 8:11 PM—more than an hour of sitting and waiting with nothing happening at the table.
• We didn’t pay until 8:50 PM, and didn’t leave until 9:10 PM. A meal that should have been enjoyable was dragged out and turned into a nightmare.
Service Breakdown
• Our waitress initially did her job correctly, taking everyone’s order—including our additional rice bowls—without issue.
• When Chef Gabriel finally arrived, it became clear our orders had been mishandled. Two people in my party were not served their meals correctly.
• The chef had to abandon his cooking station and run to the back himself to retrieve missing items, while the other staff stood idly by doing nothing. The result? Our meals came out unevenly, leaving half the table waiting while the others were already eating.
Chef Experience – or Lack Thereof
• Chef Gabriel admitted they were short-staffed, but that excuse doesn’t excuse the chaos.
• The famous Benihana “show” was nonexistent. Instead of the energy, fun, and atmosphere you’re known for, we got pure stress and scrambling.
• Even the food quality has dropped significantly. Garlic butter—something that used to be standard—is now treated as an “extra cost.” Corners are being cut, and it shows.
Management – The Biggest Disgrace
• I asked for the manager, Ivan, expecting accountability. Instead, I was met with arrogance and dismissal. His exact attitude: “Well, the food came out now, right?”
• No apology. No attempt to make it right. No professionalism.
• When the bill came, nothing was adjusted. Only after I pressed again through our server was a measly 10% discount approved. On a $241 bill, that’s about $20—a laughable response for ruining an entire evening. Frankly, it felt insulting, like an attempt to brush me off and shut me up.
Final Impression
This was not a small mistake or a rough night—it was a complete breakdown in service, quality, and management.
• The chef was put in an impossible position.
• The staff was disengaged and unhelpful.
• The manager showed zero care for customer satisfaction.
What Benihana promises—and what has kept me a customer for years—is a fun, memorable, entertaining dining experience. On August 22nd, what I received instead was disorganization, embarrassment in front of my guests, and the clear message from your management that customers don’t matter.
I walked away not just disappointed, but truly angry and insulted. After this, I will never return to this location, and I am seriously reconsidering giving Benihana my business at all.
No one spends over $240 to be ignored, mistreated, and dismissed. Benihana should be ashamed that this is the standard being allowed under its name.
Sincerely,
Larry
Deborah Kritzer
I have reached out several times and by phone to corporate and customer service to find out what happened to my birthday reward. NOONE has gotten back to me about my inquiry. My family and friends dine there often and are totally disgusted by their lack of courtesy and disrespect ignoring my question.
… moreMadelyn Clayton
9/18/2022…my experience was something I had never experienced before. Reservations@ 3:00pm arrived at 2:50 a party of (7) seated an hour and 45min later. There was one sever! The manager failed to represent good leadership. It was 7:30 when we walked out. This particular day was my birthday my guest started to get displeased with the overall experience so did I which put an HUGE damper on the entire occasion. Finally there was NO communication unless I asked questions. I over heard a worker telling the guest hostess “not to seat anymore people because there was only one server” mind you there were people streaming in. Apparently your policy stated that certificates are used on certain days excluding weekends which my birthday happened to fall on a Sunday. I called to leave a complaint no one has reached out to me as of yet. Memphis location
… moreBrandon Tyler
The worst hibachi restaurant ever. Employee (chef) was playing around too much because it’s was my birthday and squeezed oil in my eye. Benihana corporate hr Sara B. Is playing game with my doctor bills and not reimbursing me for the accident they caused. She just closed my case with the safety committee and I was in contact with them 100 percent. I understand why this place has 1 star. Sara B. You job is on the line and my left eye is still injured and not taken care of. This place is a joke and I’m sick of them. I will be hiring an attorney if this is not solved by today.
… moreNaj Annih
We went to celebrate my daughters 12th birthday with a party of 12 in your Edison NJ location . We were told our wait time would be 10-15 minutes, it ended up being over 30. We sat down and no one came to our table to talk greet or anything until we asked to see a server. After placing our food and drink order it took over 40 minutes to get the drinks AFTER we called a manager. The drinks arrived and we were still waiting on the soups and salad. They brought out soup with beef broth which 90% of the party didn’t have because they don’t eat beef and were told after that a miso option was available. The salad came and the dressing was extremely salted and tasted like it had gone bad. The server brought out a broom and started cleaning the chairs we were sitting on and around us while we were still in it! As we spoke to the manager the waiter laughed the entire time writing down a list of our complaints from the time service took, to any other issues. The chef came out and cooked in utter silence. We had 2 toddlers, one 5 year old and my 12 year old who we were celebrating with us. The chef made no attempts to showcase the cooking and even had the egg cracked and mixed before he got to the table. We ordered sushi that didn’t get to the table even past the hour and a half we were there. The server again smirked and laughed saying I didn’t write it down that you ordered ordered a roll. Now I have a 12 year old crying because she thinks her birthday ruined everyone’s day, when it was your restaurant staff. I have been to hibachi many many times and I have never ever dealt with the type of service I was provided with at your location. I am utterly disgusted by the arrogant server, the chef who could’ve turned this night around but chose to cook to himself in silence, and the manager who said he understood if we walked about because he can’t do anything about this. For the prices you charge, and the type of service your restaurant is known for, I am disgusted by everything I experienced this Thursday night. The staff should be ashamed of themselves.
… moreAshton Dior
I ordered curbside service from the Westheimer location in Houston, Texas. I placed the order at 7:12pm and my food was due to be picked up by 8:01pm per the online service. I arrived at the restaurant at 8:00pm and called the restaurant to let them know I was there for pick-up. The hostess asked for my name and placed me on hold for 6 mins. I called back and someone else answered the phone. I then explained to her that I was there for pick up. After giving the name for my order again, she says they will have my order right out. Did not happen! After 12 minutes of waiting I called back into the restaurant asking to speak with a manager. DOUG (GM) came to the phone and I explained to him the situation and wanted to know why I haven’t received my food that was due to be picked up at 8:01pm and it’s now 8:20pm. He then says “well it’s not ready yet. We are busy. All of Houston decided they wanted to eat here tonight”. I was highly upset! I told him that was not my fault as a customer. I then asked him how does he plan to compensate me for my inconvenience, he says “I DON’T PLAN TO! I WILL BRING YOUR ORDER OUT WHEN IT’S READY. IF YOU WANT TO CANCEL, I’LL BE MORE THAN HAPPY TO GIVE YOU A REFUND”. That is not how you treat a customer, unacceptable. My order was finally brought out to me at 8:38pm. Absolutely UNACCEPTABLE! And to top it off, my ginger sauce for my salad was not in my bag. Seems like customer is NOT priority with this restaurant. I will never visit that location again!
… moreDavian Long
The birthday special is a way to get you in the door to get your money. The service is slow and the requirements to have print out coupon is ridiculous! This is 2018 why is it you cannot use your phone to scan the birthday code. Also we had reservations..but they did not seat us in a half empty restaurant because one person is missing. And we still waitied about 2 hours for them to start cooking. No more birthday celebrations here.. Now waiting on my free ice cream. And to the manager on duty it is a shame how you was no help at all.
… moreTammy Decker
There is a thief working at the Fort Lauderdale location! As our party of 5 was leaving last night around 5pm we went to hand the Manager our sleeve with the bill and cash as payment inside. An employee standing next to the Manager said I will take that. Then about 5 minutes later while we were waiting outside for the valet our waiter came out and said the money was short….short by 80.00 dollars!! I would ask you to check your camera to verify who took our bill and money…it’s outrageous!! I did call the Manager on my way home…he seemed uninterested.
… moreKaren Pattashnick
There are no words to discuss the HORRIBLE experience we had on Christmas Day. DO.NOT.GO.HERE.EVER! We sat down, ordered, and waited for 45 minutes for 1 of 3 appetizers to arrive at the table. We received our salads and soup, but that’s where the service stopped. The waiter was horrible and argumentative, and the manager was no better. Our drinks were empty, and 3/4 of the people in our party had to watch as the others ate. We watched other tables get sat, order, receive food, and it was as if we were invisible. We flagged the manager down 3-times, and the waiter would seldomly run by our table, and ignore us. Honestly, we should have walked out on this place, but we had older folks with us, who ‘don’t do’ that sort of thing.After just shy of 2 hours, we had a huge bill, and a bigger attitude by the wait staff at Benihana. Thanks for ruining our Christmas gathering, Benihana.
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