Layne Sacharin
T-Mobile Tuesday’s offer for this past week was a Little Caesar’s pizza for $2. Yesterday was the last day of the deal so I decided to get a pizza. I always have trouble figuring out where to put the promo code on the Little Caesar’s app. I asked both young women at the counter but neither could help me. There is no place to sit down so I told them I’m going back out to my car to figure it out. The default pay option on the app is Google Pay but I didn’t want to use that. One of the women told me you have to use Google Pay & I told her no, I don’t. Finally got it figured out & got my pizza but the whole ordeal was a headache. Sat in my car & ate some pizza before leaving because the parking is another headache. There is exactly one parking spot in front of Little Caesar’s & an employee was parked there. I parked in front of the phone store next-door but parked at an angle because when I entered the driveway I had to swing around another car trying to get out & it’s really tight parking. Because there’s not much parking available, a truck was waiting behind me while someone went in for their pizza, so I had to wait quite a while before I could pull out. So that’s why I sat there & ate some pizza while it was still hot. So, in summary, pepperoni pizza was good. LOADED with pepperoni. It was VERY hot. Price was EXCELLENT, thanks to T-mobile. Parking & driveway entrance/exit are atrocious. Employees are NEVER able to assist with the app or promotions. I have found that at the Eastgate store as well, so it’s not unique to the Berclair store. This store moved across street from Kroger a couple of years ago. I liked location near Kroger much better. Kroger is in a large shopping center with a huge parking lot so I always parked near Kroger & walked 3 stores over to Little Caesar’s. I have actually been bypassing this place & going to Eastgate because of the horrendous parking & driveway situation at new Berclair location. But pizza was good so I will go back, but maybe earlier in the day when it’s not so hectic.
… moreAmber Thomas
All in all, I ONLY go to this location because my son, to whom has autism, only likes pizza from there. Last night I waited in the drive-thru for someone to assist me and never did…so I drove to the window and the young man( with black hair and a bowl cut) no more than 16yrs old just standing there and asked me “what was your order?”. I responded by telling him. He took my money and immediately asked me to park without checking to see whether any pizzas were ready. I waited near the front entrance over 15mins and seen other people drive up and got their pizza but still no one came out with mines. There werent any more cars except mines outside waiting;everyone else went through the drive-thru and got their meals immediately. I went in and another employee(young female) assisted me while ALL THE EMPLOYEES were gathered and not cleaning the filthy floors, windows, or wearing protective wear near the food. I asked to speak with the Manager, and the “GM” with purple hair came to front counter. I asked him the young man’s name since he wouldnt tell me but he too didnt respond. He just asked what the problem was. I explained to him that Ive seen him last time assist Hispanic customers more pleasant and quicker than he responded to me. Never have I used vulgar language or said anything negative to him. HE’S A KID! THEN I told the “GM” about the present issue of common courtesy that he lacks. The “purple-haired GM” never resolved the issue and stood there in defense of his employee instead of listening to what I had to say. He shrugged and looked at me weird while his mini crowd of employees, and himself, found the situation funny! I always find comfort with the husky young man with short bowl-cut with brown hair(sorry abt the description) for assistance because he actually try to help get things done! Him and another young man with dreads seem to come thru everytime, especially on the busiest times of the day. This comment wasnt caused for but if Shelby County Health Department and Code Enforcement have to be called to do a check on the sanitary condition of the establishment…I can come in for overtime! But this is sad service and has to change. I dont know if having a joyous time and being the “cool GM” is more acceptable than ensuring that your customers are satisfied when they leave. Sad leadership and no direction for the young man working drive thru too!
… moreDiana Pedro
There was this very helpful kid with a bowl hair cut who helped me with my order a few weeks ago. But their was this one employee who I’ve seen that has the nastiest attitude she is light skin. I think her name was braylen, I don’t know how she still has her job but y’all need to do something about her. She is very unprofessional and makes snarky remarks thinking I can hear her.
… moreDonald Fowler
So I order pretzel crust. I wait 10 minutes. When I come in to pick up they tell me they have no chessy sauce. No one tells me until I come to get it. So I ask for extra most best and bread sticks. They want to charge me extra to wait 20 minutes all together. I’ll travel 10 miles out my way to get better service. Plus the parking lot was trash too. What a dump.
… moreKristy Vinson
The customer service was just awful, the young lady at the register seems like she didn’t really want be there only to obtain a paycheck, she was very nonchalant about certain items on the menu. And the parking there is awful.
… moreSharon Cockrell
Edit: Y’all was five stars not anymore. I would give y’all negative ten if I could. It’s so sad how quickly this location has gone down hill. After today’s experience I won’t be back ever again. My food was supposed to be ready between 645 and no later than 650 and I’m currently in line still waiting on my food. It’s 7:17 pm. I have waited in this freaking line for over 30 minutes. Never again. And what really pisses me off is I can’t cancel my order online so I have no choice but sit here and wait for my food. I don’t know if y’all are short staffed or what but this is unexpectable. I’ll drive out my way to go anywhere else. I’ll update when I finally get my food. Update I got it at 7:22 pm and here is the kicker freaking pizza isn’t even hot. The worker never once said I’m sorry about the delay or anything. And they didn’t have two of my items I ordered which at this point I didn’t care I just wanted to go home.
… moreTra Tra
I ordered the 4-Quarter Calzony. It was horrible! I asked what was on the Calzony. I was told Pepperoni, Ham, and Italian Sausage. I asked if she could substitute, and she said only one. I substituted the ham for beef. I didn’t check my Calzony before I left. When I got home, I learned that it had bacon, ham, and sausage. I ate the Pepperoni portion, and the rest went into the garbage. That bacon was nothing but fat. Not to mention, I am not a bacon or ham on a pizza fan.
Signed: No bacon, no ham, please.
… morerenee Harris
The person who took my order over the phone was very polite and professional. When I received my food, it was fresh, hot and presentable. All of the employees were on task and assisting the customers. I was well pleased with my experience.
… moreAyers
Surprisingly better than they use to be. They definitely stepped their game up! #Improvement #Quality #Effort
… moreApril Alexander
Ordered cheese pizza and half sausage half pepperoni. Cashier said it would be 8-10 min. You would think both pizza s would be fresh out of the oven but NOT. They snuck a cheese pizza from the oven that was not hot and was not available when she rang my order up. Super disappointed
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