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Welcome to your Pembroke Pines Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: Inside Mall, 11401 Pines Blvd Ste 466, Pembroke Pines, FL 33026
Phone: (954) 895-4825
Website: https://www.chick-fil-a.com/locations/fl/pembroke-lakes-mall?utm_source=google&utm_medium=gmb
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Artem Krukovich
Chick-fil-A has always been one of my favorite fast-food places in the U.S. As a former truck driver, I’ve visited locations all over the country and was almost always satisfied — the food quality was consistent, fresh, and reliable. Unfortunately, this particular location completely destroyed that positive image.
I ordered a meal (chicken sandwich, fries, and a soda), and what I received was absolutely unacceptable. The sandwich was almost black, as if it had been fried in oil that hadn’t been changed for weeks — honestly, it looked and tasted like the oil was at least a month old. I didn’t have time to go back and return it, and I was starving, so I forced myself to eat it. I regret that decision more than anything.
For the rest of the day I had severe heartburn, burping, and felt generally awful. The staff at this location clearly doesn’t care about food quality or basic cooking standards. I truly wouldn’t be surprised if eating food prepared like this leads to serious long-term stomach issues.
I strongly do NOT recommend eating here. There are at least three Chinese restaurants in the same plaza — I deeply regret not choosing one of them instead.
Even writing this review now, my stomach hurts again and I feel nauseous just remembering that sandwich.
Avoid this place.
… moreI ordered a meal (chicken sandwich, fries, and a soda), and what I received was absolutely unacceptable. The sandwich was almost black, as if it had been fried in oil that hadn’t been changed for weeks — honestly, it looked and tasted like the oil was at least a month old. I didn’t have time to go back and return it, and I was starving, so I forced myself to eat it. I regret that decision more than anything.
For the rest of the day I had severe heartburn, burping, and felt generally awful. The staff at this location clearly doesn’t care about food quality or basic cooking standards. I truly wouldn’t be surprised if eating food prepared like this leads to serious long-term stomach issues.
I strongly do NOT recommend eating here. There are at least three Chinese restaurants in the same plaza — I deeply regret not choosing one of them instead.
Even writing this review now, my stomach hurts again and I feel nauseous just remembering that sandwich.
Avoid this place.
Jerika Purcell
I guess they changed managers, staff is rude and not welcoming. Need to be trained again, the young black girl that wears glasses with her natural hair in a ponytail, she need to learn how to properly call out someones name and not catch an attitude when approached and asked who name did she just call. The attitude and customer service that’s been coming from this location recently is uncalled for. Also my chicken tenders were not fresh as well, this is the first time ever.
… moreNaya Elsie
The food is never the issue, neither the employees customer service. The issue is they always seem to mess up my order which is so plain and simple something’s always added on or forgotten causing me to staying there for a prolonged amount of time. Having to wait in line again and then wait for the food to be corrected as well. No one seems to be quality checking these orders. Or seems to know what certain meals come with… Chick-fil-A is seriously the best fast food chain ever
… moreNivey Jean
This has to be THE WORST store! It’s never smooth sailing! Doesn’t matter if you do pick up, mobile order or in person. It’s always a mess! I ordered something while sitting in the parking lot simply because I don’t feel like dealing with the attitude of the ladies that’s work there! Ordered online at 10:11am went to around to the drive through and waited and scanned just to be told that my order was cancelled by the app which isn’t true! Because I’ve been to Boca, Fort Lauderdale and the chickfil in that same area and picked up late around 10:40 I was still able to get my order! Please keep in my that I was directed to go in another lane which is why I was late a minute late! These people made me stay at this super for 38 minutes just to tell me that they can’t accommodate my order or issue refund because it was done on the app! One manager offered to make my order minutes later to be told that there’s no more food! After being there for almost an hour! I hate that this store is closer to our home. I stop giving chickfil my money years ago BECAUSE OF THIS STORE! I just can’t understand how they JUST CANT GET IT! Customer service sucks!
… moreJ
I’ve been to dozens of Chick-fil-A’s over the years, and was always amazed at the level of customer service which seemed a part of the corporate culture. This location is pretty much the only one I’ve ever been to where the employees loudly talked to each other, filled up their own drinks ( I stood patiently waiting while a employee filled her own plastic bottle with soda and was ignored by three employees) and basically didn’t seem to care about anything.
Of the more than half a dozen who were in uniform, none were friendly, professional, helpful or even close to the usual level of Chick-fil-A service.
I asked for extra pickles and received first an attitude from the employee, who literally clicked her teeth when she realized she had to go around back to fulfill my humble request, and came back with what you can see in the attached photo.
After spending around $20 for a kid’s meal and a basic combo for myself, I’d expected better. Nope.
… moreOf the more than half a dozen who were in uniform, none were friendly, professional, helpful or even close to the usual level of Chick-fil-A service.
I asked for extra pickles and received first an attitude from the employee, who literally clicked her teeth when she realized she had to go around back to fulfill my humble request, and came back with what you can see in the attached photo.
After spending around $20 for a kid’s meal and a basic combo for myself, I’d expected better. Nope.
Derrick Blackwell
Order 367. After payment I had to wait a very long time because the Kale salad wasn’t ready and was told it’s better to change my order. When I got home the bag was missing BOTH fries. I am not happy with this experience and will not return to your restaurant. The his is by far the worst experience I’ve had at a Chick fil a. Your website also won’t accept the 4610 restaurant code and I am unable to leave a complaint there. Your restaurants are going down hill.
… moreMoiz
The food is not good. Third time buy the food in this location the oil is not good
… moreMeep
Thankful for all the years I’ve had with this Chic Fil A being close to home! The mall has had its ups and downs, but Chic Fil A staff are always so polite and busy! Sadly the last few years I’ve gone, their cookies were no longer fresh/warm unless you ask to reheat them, but I appreciate that the food is always delicious, and staff is very polite. I still have the free cow plushie I got many years ago for waiting on my cookie
… moreAna Valero
The front desk saleswomen are rude and impolite with Uber Eats. We would appreciate it if you could be kind. We are working just like you.
… moreAdam Fermin
Great store and staff and food amazing! Enjoyed having their sandwiches and their support of teacher appreciation week at Cooper City High School. They are great to their community. Thank you!
… more