Yasmine Hasan
Two young guys who lack both experience and basic customer service. Waited for more than 10 mins for a single iced latte, only for it to be made wrong and tastes like milk and sugar with no coffee. I politely asked if they used the right milk (almond milk) because it tastes different and the color was way too light (I drink it everyday). They simply said “we used almond milk” and then walked away. Didn’t offer to remake or anything. Zero customer service skills.
… moreTilly Lo
20260125 Stopped here to get something to eat before my hair appointment at J Hair Salon in the same shopping center. I was immediately greeted by the employee. He was quiet and polite. I got the Maple Bacon Croissant that turned out delicious. They have DD dog toys! I looked around to the area behind the counter and spotted some bagels, but I didn’t see any donuts. This store doesn’t have the same layout as some of the DD with a huge display of donuts. It’s a smaller store and this shopping center seemed to have little foot traffic.
… moreRoger
On 1/3/2026 at 4:48 PM, I stopped at the Dunkin located at 14631 Lee Hwy., Centreville, VA. I ordered two coffees for my wife and I, and attempted to order a frozen hot cocoa for my child. The hostess running the register lacked the ability to understand what I was asking for, and could not communicate effectively with me. I asked if anyone else was available to assist, but she informed me that the other worker was in the back laying down because they were sick. Not only is this unacceptable that an employee was left to run a register that could not communicate with me, but it is DISGUSTING that a sick employee was on the premises sleeping in the back given the devastating flu that is going around. There have been very few times in recent memory that I’ve been left shocked in this day and age, but this takes 1st place.
While there is nothing that will change my experience at this location, I definitely want to share this experience to warn others of the disgusting practices taking place at this location. Management should do better!
… moreLisa Leno
I have visited this location for 18 years. Lately the service has significantly dropped. The store is open until 7pm but good luck picking up a donut after 11am. The name is Dunkin Donuts not super sugary drinks, which is all they have after 11am. Years ago they would have both racks full of donuts. In the past year it has been narrowed to one and now down to half of one, but plenty of staff on site I assume earning a paycheck.
… moreGabriel de Guzman
ZERO stars for the peeps who works here!! Also fix your online order system specially for pick up orders. You gonna arrive there expecting its ready but not. And put Donuts that is not available already
LOOK AT THIS JELLY THAT YOU GAVE ME. LOL its hard as rock
… moreStarfire Travel
Tricky off the highway on to another divided highway. No drive-thru, however. The food was hot and the coffee was fresh and hot! Very friendly staff.
… moreKaylee Nguyen
SCAM! Been here twice and they never take the donuts they do not have in stock off the online order. Both times ordered donuts and they did not have what I ordered and instead of refunding they ask to choose something else. Waste of time and money.
… moreRachel Choi (topazchoi)
The afternoon shift workers (the two boys) they are new and idk who’s idea it was to not have an experienced worker with them, I got my order after 15 mins and it’s just me and another person and they were in their phone calling while making orders..
… moreKatelyn Farrell
My boyfriend and I often visit this location and always have a fine experience. Today (August 4th @ 5pm) we picked up an online order, and ended up receiving my bagel bites with the center still cold. He went inside and asked for new ones, and was offered to have them reheated. For those who have worked food service, putting food that people have touched back into machines is supposed to be a no no. He was met with an attitude by whomever was working the counter, but did end up getting the new ones. They were still cold in the center.
… moreMyrna Lunn
This Dunkin is so convenient, on 29 close to 66 exit, entrance.
The coffee is always fresh and the staff are quick and pleasant. Store is clean and well stocked.
… more