
Address and Contact Information
Address: 3701 Federal Hill Rd, Jarrettsville, MD 21084
Phone: (410) 692-4888
Website: http://jvgrille.com/
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Reviews
Atmosphere: Friendly, but it gets SO loud when it is crowded, though… Uncomfortably loud.
Service, however, can be hit or miss. Today I brought my grandsons and daughter-in-law for lunch. We arrived around 12:20 pm and seated ourselves. The restaurant wasn’t overly busy, though there were a good number of patrons. It was clear the gentleman working was handling both the floor and the bar, and was clearly understaffed, yet doing his very best. I was as patient and gracious as possible given the situation.
He took our drink order right away, and we placed the order for the kids right then. Their food came out almost immediately. Unfortunately, our order wasn’t taken until around 12:55 pm, when a younger female employee walked by and I politely asked if she wouldn’t mind taking our order, which she did.
We both ordered the raspberry chicken wrap (delicious!). She asked if we wanted fries with that, and I replied, “Oh, it comes with a side?” She confirmed that it did and verbally stated the side options out loud, but did not mention that any of the options carried an upcharge. Based on that, I chose the onion rings (also delicious!), while my daughter chose sweet potato fries, which were delicious as well — and a MUCH more generous portion than the onion rings, sadly. Did I mention they are delicious? 🙂
Once we received our food and were finished eating… I had to flag down an older female employee to get our check. I was surprised to see we were charged $4 per side. When I explained the earlier interaction regarding our sides, her response was simply, “Well, it’s on the menu,” delivered with an unnecessary attitude & look on her face like I was to blame. An apology of any misunderstanding and an offer to remove the up-charge, which I would have politely declined, would have been more effective & appropriate considering the cost of 10 slices of onion and one sweet potato… Is that REALLY worth insulting me?
That response, unfortunately, affected the remainder of the experience. I am someone who always tips at least 20%, especially when staff are short-handed and doing their very best, but in this case the lack of courtesy and accountability resulted in a much smaller tip than I normally leave. Truthfully, she’s lucky I left one, at all, due to her attitude!
The food is consistently excellent and keeps me coming back. I just hope service consistency — and communication — improves.
The Bruschetta was OMG amazing.
Crab soup was rather flavorless.
Burger was good.
They serve big appetizers. The crab stuffed pretzel could be a meal. The chicken tenders are large and lightly breaded, but they’re kind of dry. The salad is fresh and delicious, and the salmon on top is excellent.
The shrimp with cocktail sauce was very good, although the cocktail sauce could have used a bit more horseradish. The French fries were delicious. The crab soup was very good. This is Maryland so they use the right kind of crab meat, and they know how to prepare it
The prices are reasonable, and there’s ample free parking out front. I highly recommend this restaurant. I took off one star because the chicken tenders weren’t juicy enough, and the cocktail sauce wasn’t spicy enough.