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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Matteson, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 4632 Lincoln Hwy in Matteson | Coffee & Donuts Near You
Dunkin’ is proud to serve Matteson, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Dunkin’ locations in Matteson
Directory; /Illinois; /Matteson. Matteson, IL. 4632 Lincoln Hwy. Open NowCloses at 7:00 PM. 4632 Lincoln Hwy. Matteson, IL 60443. Quick Links.
Dunkin’ in Matteson, IL United States – Apple Maps
View details about Dunkin’ in Matteson, IL United States on Apple Maps. Address, driving directions, images, nearby attractions and more.
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Reviews
mari
I have been a loyal customer at this Dunkin’ Donuts for over 10 years, but my recent experiences with an employee named Elsa have been very disappointing. Every time I have encountered her, she has been extremely rude. The way she talks to customers is unprofessional, dismissive, and honestly makes you feel unwelcome. Instead of greeting customers with respect or even basic courtesy, she comes across with a nasty attitude that immediately ruins the experience. If she speaks to paying customers this way, I can only imagine how she treats her coworkers.
Her attitude is consistently negative, and it makes the entire experience unpleasant. Even at the drive-thru, she rushes you, barely gives you time to order, and acts as if you are bothering her by simply being there. It feels like she hates both her job and the customers who come through. With that kind of energy, it’s surprising she is even working in customer service, because she shows no interest in making customers feel welcome or appreciated.
This location used to be my go-to for years, and I always enjoyed stopping by, but because of Elsa’s behavior I no longer feel comfortable coming here. It takes just one rude employee to change the entire atmosphere of a store, and unfortunately, that’s exactly what has happened. Dunkin’ should really value and train their staff to provide good customer service, because people shouldn’t leave a coffee run feeling disrespected or like they’ve done something wrong just by ordering a drink.
I hope management takes this seriously, because no loyal customer should have to deal with this kind of treatment.
… moreHer attitude is consistently negative, and it makes the entire experience unpleasant. Even at the drive-thru, she rushes you, barely gives you time to order, and acts as if you are bothering her by simply being there. It feels like she hates both her job and the customers who come through. With that kind of energy, it’s surprising she is even working in customer service, because she shows no interest in making customers feel welcome or appreciated.
This location used to be my go-to for years, and I always enjoyed stopping by, but because of Elsa’s behavior I no longer feel comfortable coming here. It takes just one rude employee to change the entire atmosphere of a store, and unfortunately, that’s exactly what has happened. Dunkin’ should really value and train their staff to provide good customer service, because people shouldn’t leave a coffee run feeling disrespected or like they’ve done something wrong just by ordering a drink.
I hope management takes this seriously, because no loyal customer should have to deal with this kind of treatment.
Jodie Bowen
When I am back in the old neighborhood I frequent this location. Never had any issues. Always great tasting iced coffees and fresh sweets. Can’t help but notice a few comments…been there done that!! Y’all stop trying to get your freebies especially when you got money for that other stuff!!
… morelamayapotatoes
Got my order that was half assed done. I am aware they were under staff but all I asked was for a French curler and a chocolate dougnut and I was ignored by staff.
… moreN P
I truly dislike patronizing this dunkin donuts’ location. My orders are never correct, whether mobile or drive thru. Each time that I have brought the issue to the workers, the older, gray haired lady steps in to rudely attempt to fix my concerns. I work near the location. My only reason for stopping is because breakfast was an afterthought. I will make it my business to no longer visit this location.
… moreToriG3
I skip the Dunkin closer to my house to go here. Fast and accurate service. My food is always fresh and hot. Drive thru is fast!!
… morejessica ferreyra
Hi i went and purchased a blubry breeze and they charged me 2 drinks i called in and i spoke to a dam rude person she said to go in and show my statement and receipt and and i went and they just stoled my money . Bad experience always bad service
… moreDina Karanikolas
Messaged them. Facebooked them… told them that their new fancy cups soiled the interior of my new car, stained my coat and clothes…and their reply back? They appreciate the feedback. The coffee may or may not be good, but if you’re licking it off the bottom of the cup, it’s no good to me. Shame on you Dunkin’. I hope you appreciate THIS feedback.
… moreDavid Patuto
Donuts were delivered with no security tape and looked like they had been tossed around. Tried to call them but they NEVER answer the phone!
… moreSymone Sadé
The manager Elsa was very rude. Informed me I couldn’t get cold foam after I ordered my drink although it goes on top and I did not mind paying for the cold foam because I forgot to order it in the drive thru. Basically rushing me because they had a line in the morning.
… moreJuanita Ehlers
Drive thru kind of busy; didn’t mind going in to use the kiosk. It is very clean and extremely friendly even when I forgot to choose sweetner for my coffee…we both had the Dunking Meal Deal…wish the deal could include 2 Munkins.
… more