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Chipotle Lakeside Lynchburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 3901 Old Forest Rd #101, Lynchburg, VA 24501
Phone: (434) 385-0328
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Lynchburg, VA
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Chipotle Mexican Grill Locations in Lynchburg
7920 Timberlake Rd. All Chipotle Locations/; Virginia/; Lynchburg. Contact Support · Careers · Chipotle Goods · Gift Cards · Fundraising · Rewards · Our Values …
Chipotle Delivery – Chipotle Mexican Grill in Lynchburg, VA
3901 Old Forest Rd Lynchburg, VA 24501. place icon. Get Directions · (434) 385-0328 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
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Reviews
Sarah Johnson
I don’t think I’ve had a bad experience at this location. The other two locations I have. This location always has my food ready when I order through mobile app. I hope the chimmichurri is here to stay too
… moreKatie and Charles
I’m writing to share feedback about a disappointing experience I had at this location while picking up dinner with my two toddlers. I typically enjoy Chipotle and appreciate the convenience of the kids’ meals, but the interaction with the manager on duty made the visit uncomfortable.
I ordered two bowls and two kids’ cheese quesadillas. When I checked out, I noticed the guacamole for one of the kids’ meals had been charged as a separate side. I politely asked the employee I believe was the manager if that was correct, as I was just trying to understand the charge. She confirmed it was, but the tone of the interaction felt very dismissive and irritated rather than helpful.
I then asked about the kids’ chips and drink cups, and each question seemed to be met with the same annoyed response, even though I was simply trying to make sure I had everything needed for the kids’ meals. When I went to fill the drinks, I noticed the ice machine was empty with no sign posted, so I mentioned it to be helpful. The response I received was “I know,” again in an irritated tone.
What stood out most was that when I left, I still said “have a nice day” and smiled, and the manager rolled her eyes in response. As a customer — especially while managing two small children — that felt very discouraging.
I completely understand that food service can be stressful and busy, but the overall attitude during this interaction made the experience unpleasant. I hope this feedback can be used to reinforce the level of customer service Chipotle usually aims to provide. Unfortunately, because of this experience, I’m hesitant to return to this location.
… moreI ordered two bowls and two kids’ cheese quesadillas. When I checked out, I noticed the guacamole for one of the kids’ meals had been charged as a separate side. I politely asked the employee I believe was the manager if that was correct, as I was just trying to understand the charge. She confirmed it was, but the tone of the interaction felt very dismissive and irritated rather than helpful.
I then asked about the kids’ chips and drink cups, and each question seemed to be met with the same annoyed response, even though I was simply trying to make sure I had everything needed for the kids’ meals. When I went to fill the drinks, I noticed the ice machine was empty with no sign posted, so I mentioned it to be helpful. The response I received was “I know,” again in an irritated tone.
What stood out most was that when I left, I still said “have a nice day” and smiled, and the manager rolled her eyes in response. As a customer — especially while managing two small children — that felt very discouraging.
I completely understand that food service can be stressful and busy, but the overall attitude during this interaction made the experience unpleasant. I hope this feedback can be used to reinforce the level of customer service Chipotle usually aims to provide. Unfortunately, because of this experience, I’m hesitant to return to this location.
Michael Struble
Mold, Poor management, and cold food, they also didn’t have white rice and were very low in everything. The manager was also extremely rude to me when I brought up the purple berry drink tasting fermented and wine like. The workers then proceeded to do nothing about it as I ate my food, this fermented drink was still accessible and available with no employees even trying it. The manager said they aren’t allow to move until 7:30 from their post. So take the advice avoid at all costs!
… moreVictoria Marcouillier
This is the most poorly managed Chipotle I’ve ever been to. And I’m not leaving this review after one bad visit. Unfortunately EVERY visit is bad. If you order online, expect your food to be ready 30-40 min after they say it will. They are consistently out of multiple ingredients. Tonight they were out of chips… At 5:30. That’s prime dinner time!
No forks or straws were available in store. The staff is frazzled and doesn’t know how to make it right when somebody’s been waiting 40 minutes for their order. Needs new management desperately. I’m so surprised it’s still open. Will be taking all of my business to a different location moving forward.
… moreNo forks or straws were available in store. The staff is frazzled and doesn’t know how to make it right when somebody’s been waiting 40 minutes for their order. Needs new management desperately. I’m so surprised it’s still open. Will be taking all of my business to a different location moving forward.
Steve Caldwell
Terrible experience. We left without ordering. It was during dinner times, about 6 pm. They were out of steak, carnitas, and several other things. The staff was rude and non responsive when we asked if they were cooking more. The food did not appear to be fresh. We would have ordered 4 meals but went to Cava accross the parking lot with oir money and had a great meals and service there.
… moreGabriella Hignight
i used to absolutely love this chipotle and have such good experiences when i came in here. but the last time i went in it was BAD. the cook in the back was sagging his pants so horribly. he entire pair of underwear were visible which is just unprofessional and i’m sure against dress code. the employees did not make eye contact, threw my food in the bag and ignored me when i told them to have a good day and also when i asked them how they were. i hate leaving bad reviews but i do think these are issues that are easily addressed and would better service immensely.
… moreAubrey Hughes
Best Chipotle in Lynchburg. The staff is better, the portions are alot better than the Timberlake store. Ill glady drive the extra 10 minutes to come to this location
… moreJoni Organ
No beef with Chipotle! The staff will engage you the moment you enter. The food was honestly presented and other than a layer of semi-cooked rice, was very good. I requested another burrito with fresh rice and they were happy to fix another. When asked about their allergy policy, the employee stated that the first step is to replace the serving spoons. This is definitely a step in their process that would allow cross contamination, good call. Next, only one person would prepare that meal and if necessary the ingredients would come straight from the stove or refrigerator. I observed appropriate glove usage, hand washing, meat fully cooked and checked with a probe thermometer. When necessary, single use spoons were uses to taste food and monitor quality. A fire extinguisher was mounted in the dining area along with the restaurant capacity and wet floor signs were safely tucked under the drink area. The safety culture was robust! Although it was 2:30pm most of the tables still had food or beverage residue on them. Overall I had no beef with this Chipotle!
… moreStop Interviewing Start Selling
The food sucks. Steak is tough, I couldn’t chew it and had to spit out the ones that were super rubbery. I gave up after three pieces. They always run out of forks and are overpriced. I’m done with them. If your going to charge me what your charging, the bowl better be edible. I’ll go to cava across the street from now on.
… morejessie hartsell
I’ve been coming to this location for a while and the portion sizes have been dwindling but now it is actually getting absurd. While preparing my bowl, they got a scoop of rice and proceeded to shake half of it out before putting it in my bowl, the same with the chicken, and all of my other toppings. I had less than 10 medium sized pieces of chicken in my bowl and a small pinch of cheese and a smaller pinch of lettuce on top (as you can see in the picture). I pay extra for queso and watch as they dump out half of the scoop before pouring it over my bowl. The bowls that I get are usually OVERFLOWING but today my bowl was barely HALF full. It is extremely frustrating for customers to watch as the servings are becoming comically small while the prices continue to increase. Today I got two HALF FULL bowls and spent 30$… My bowl was gone in about 10 bites and I usually can only eat half and have to save the rest for later. At this point it’s pitiful… please do better.
… more