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Counter-service deli chain crafting hearty signature subs, salads & kids’ meals in a casual setting.
Address and Contact Information
Address: 321 Independence Blvd, Dover, DE 19904
Phone: (302) 678-2808
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Capriotti’s Sandwich Shop – Dover, DE – 321 Independence Blvd …
Capriotti’s Sandwich Shop is currently located at 321 Independence Blvd. Order your favorite sandwiches, sides, and more, all with the click of a button.
Best Subs & Cheesesteaks in Dover – Capriotti’s Sandwich Shop
Best Subs & Cheesesteaks in Dover, Enjoy legendary subs, cheesesteaks, and fresh turkey sandwiches at Capriotti’s Capriotti’s of Dover, Inc. in Dover.
Capriotti’s Sandwich Shop – Order Online | Best Subs, Cheesesteaks …
Craving award-winning subs, cheesesteaks, and fresh-roasted turkey sandwiches? Capriotti’s serves legendary flavors like The Bobbie. Order online for pickup …
Reviews
Jennabeth Dalton
The food at Capriotti’s in Dover was genuinely amazing, which is why the rest of the experience was such a letdown. I placed an $80 order for pickup for an office lunch, drove over, and only realized once I was ten minutes back to work that two items were missing. I called, they confirmed the items were still there, so I turned around and drove back. When I arrived, they handed me the bag with no apology, no acknowledgment of the mistake, nothing.
To make it more frustrating, I stood there watching three employees double- and triple-checking a $200 catering order for another customer, ensuring every last detail was perfect. Meanwhile, my order required a second trip just to get it right.
On top of that, the dining room is closed and the shop itself could really use a deep clean. It’s starting to look noticeably dirty, which doesn’t pair well with an already shaky service experience.
The food truly is great, but the service and cleanliness need attention.
… moreTo make it more frustrating, I stood there watching three employees double- and triple-checking a $200 catering order for another customer, ensuring every last detail was perfect. Meanwhile, my order required a second trip just to get it right.
On top of that, the dining room is closed and the shop itself could really use a deep clean. It’s starting to look noticeably dirty, which doesn’t pair well with an already shaky service experience.
The food truly is great, but the service and cleanliness need attention.
Andrew Ruello
I have always love Capriotti’s. I moved out of state and came back in for New Years. Figured we’d get some good subs to ring in the New Year…except they were out of rolls…a sub shop out of rolls. Sucks for us. Btw, this was 5:45pm.
Maybe next time, but Glasgow Deli is prepared.
… moreMaybe next time, but Glasgow Deli is prepared.
Elizabeth Boys
** UPDATE**
At the end of my review you see a comment from the “owner” encouraging me to fill out a form so that I could be contacted directly in reference to this issue. It’s been 3 days and still no response back from them either. Additionally, I just contacted my credit card company again (as of 1/21) and they are CONFIRMING (which I already knew) that Capriottis has never attempted to refund my card any amount. It has now been 11 days since they claimed they put it through. These people should be ashamed of themselves.
CHECK YOUR ORDERS BEFORE LEAVING!!! DID NOT RECEIVE COMPLETE ORDER AND CHARGED ME FOR IT. On Sat Jan 10, I placed an order for a catering sampler box and a large meatball sub for a small group. Sent a friend to pick up the order, they returned with the catering box but no meatball sub and was also missing catering side items that I specifically told them I wanted. I immediately called them to tell them and I spoke with the lady who took my order (Stephanie). She was nice at the time and apologized. Unfortunately, we were in the process of moving from one house to another (hence the lunch order) and we didn’t have time to drive back to the store but she did advise that she would refund me for the meatball sub (as I would expect). Days are passing and I am still not seeing the refund on my credit card so on Thursday Jan 15, I called the store and spoke to a lady named Barbara. I explained my situation to her and she took my name and number for someone to contact me. On Friday Jan 16th, (appr 24 hours later and still no returned call, I called again. I asked the person who answered to speak with a manager and he advised me he was the shift leader (Adam) and asked me what I needed. Again, I explained to him the situation. He advised me that they were busy (oh, excuse me that you’re busy, I’ve only been waiting almost a full week for a refund on something that I paid for and NEVER RECEIVED). He took my name & number. A short time later, Stephanie (the person that took my order that original Sat) called me and said that they refunded me the previous Sat. She said that she would email me the refund slip. Lol, she emailed me a slip that just said overpayment and it had hand written that it was refunded. Lol, that’s hilarious. I responded and asked for a transaction ID so that I can contact my credit card company but of course, she did not respond. Today is Sat Jan 17th and still no refund. I contacted my credit card company today and they confirmed there is no pending refund. Not only have they gave me the run around, charged me $22 for something that I never received, provided poor customer service, lied to me, but they also didn’t do the right thing. Honestly, they should’ve done the right thing and refunded me the entire order for the inconvenience and headache this has caused but I just want my darn $22.00.
… moreAt the end of my review you see a comment from the “owner” encouraging me to fill out a form so that I could be contacted directly in reference to this issue. It’s been 3 days and still no response back from them either. Additionally, I just contacted my credit card company again (as of 1/21) and they are CONFIRMING (which I already knew) that Capriottis has never attempted to refund my card any amount. It has now been 11 days since they claimed they put it through. These people should be ashamed of themselves.
CHECK YOUR ORDERS BEFORE LEAVING!!! DID NOT RECEIVE COMPLETE ORDER AND CHARGED ME FOR IT. On Sat Jan 10, I placed an order for a catering sampler box and a large meatball sub for a small group. Sent a friend to pick up the order, they returned with the catering box but no meatball sub and was also missing catering side items that I specifically told them I wanted. I immediately called them to tell them and I spoke with the lady who took my order (Stephanie). She was nice at the time and apologized. Unfortunately, we were in the process of moving from one house to another (hence the lunch order) and we didn’t have time to drive back to the store but she did advise that she would refund me for the meatball sub (as I would expect). Days are passing and I am still not seeing the refund on my credit card so on Thursday Jan 15, I called the store and spoke to a lady named Barbara. I explained my situation to her and she took my name and number for someone to contact me. On Friday Jan 16th, (appr 24 hours later and still no returned call, I called again. I asked the person who answered to speak with a manager and he advised me he was the shift leader (Adam) and asked me what I needed. Again, I explained to him the situation. He advised me that they were busy (oh, excuse me that you’re busy, I’ve only been waiting almost a full week for a refund on something that I paid for and NEVER RECEIVED). He took my name & number. A short time later, Stephanie (the person that took my order that original Sat) called me and said that they refunded me the previous Sat. She said that she would email me the refund slip. Lol, she emailed me a slip that just said overpayment and it had hand written that it was refunded. Lol, that’s hilarious. I responded and asked for a transaction ID so that I can contact my credit card company but of course, she did not respond. Today is Sat Jan 17th and still no refund. I contacted my credit card company today and they confirmed there is no pending refund. Not only have they gave me the run around, charged me $22 for something that I never received, provided poor customer service, lied to me, but they also didn’t do the right thing. Honestly, they should’ve done the right thing and refunded me the entire order for the inconvenience and headache this has caused but I just want my darn $22.00.
Cynthia Byrd-Allen
I visited this location on Friday, November 7 one hour before closing, but unfortunately, I was told by a young lady they were out of almost everything on the menu. I understand it’s the end of the day, but to be out of everything is ridiculous! Very disappointing! The two people working lack customer service skills. They didn’t apologize for being out of everything. They both seemed unconcerned. Hopefully management can improve their inventory and train their employees to be respectful and courteous toward customers.However, I was able to receive service at the Smyrna’s location. The four young men working there were very respectful and courteous! The Italian Sub was so delicious, that my husband and I went back again Saturday night.
… moreRonnie Martin
I had a coupon for a buy one get one small sub on the mobile app, so I ordered 2 small bobbies and a brookie. They came out great. I called and ordered over the phone and they said 15 mins, I got there in 10 mins and they were done. The subs tasted great, the only thing that got on my nerves was that there were a few small bones in the sub. Overall it was delicious and I’ll be back.
… moreJames Brooks
Ordered a steak from Dover. Steak was $20.29. I gave them a tip also. Got home almost NO meat on sandwich. Called asked to speak to manager. Manager Holly got on phone and said if I don’t like it call Corporate and then hang up on me. My wife is calling Corporate now
… moreBeverly Wilkerson
I ordered Subs for myself and my husband online. They were disgusting! I have ordered from here many times before! This is the first time that I have ever had this experience with them! There was hardly any meat on the sandwiches and they are very small now. The taste was totally off. It was one of the worst sandwiches I have ever had. I will not be buying anything from them again!
… moreRC3 “The Blue Collar Critic”
Haven’t been here in 3 years, and a different location 3 years ago, one thing i can say is consistent….,is the subs have nothing on them hardly, and wayy over priced. I figured i would try it again before knocking them. Subway beats this local chain, hands down! Disappointed to no extent
… moreMargaret Vogel
This is the worse Capriottis I have ever experienced. Rude management that just likes to argue and not make things right. I feel bad for those who work there. I recommend everyone avoid this location-just this one.
… moreangelica marie
I was here today and had a disappointing experience with a young man named Christian. He came across as irritated and unhelpful when I asked a question, which made the whole interaction uncomfortable for me as a customer. I hope management addresses this issue, because that’s not the experience people expect here. I usually come to this location and the staff and food are great so I was very taken aback.
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