Angie C
We were there at 5pm the day after Christmas and we heard the young woman on staff working the drive through with the headset and pretty weave telling the manager, “No I will not be going on break right now, you don’t tell me when to go on break. I take a break when I want to.” He remained professional but speechless and went about working. My children were shocked and one said “that’s so unprofessional!” and my other child said “wow she can say that? “This is Friendswood. We shouldn’t have that kind of disrespect going on at our local ice cream shop for everyone to see. Even another customer, a gentleman gave a look of disgust hearing that. And before that she was just standing around going on and on about what piercings she wanted and when she was going to get them while the poor manager was trying to get orders done. And when the gentleman asked about his order that young woman berated another female coworker blaming her for being so slow. It makes it so hard to have to come in as a customer to that atmosphere, just imagine how the staff and managers feel. I really hope things get better for our neighborhood Dairy Queen.
… morematthew diaz
I ordered the Dr. Pepper Patty Melt today and the bacon it was supposed to come with was substituted with turkey bacon. When I placed my order I was not informed that the restaurant was out of actual bacon or that there would be a substitution.
… moreAllen Little
You would think you’re buying fresh cooked fast food for what we are paying for it these days but no. This patty must have been made at 11am today. And their ice cream isn’t at the right temp it melting the moment they hand it to you, probably to save on their electricity bill. Staff doesn’t care and friendswood deserves better. This location is awful.
… moreSarah
Explains why no one is there. No slushies (even though on their menu) and nothing else available besides vanilla icecream. Not even chocolate or twist… I’ve never seen a DQ like that. Won’t be back.
… moreRoxanna sorto
I’m probably never eating here anymore. This men on shift today around 3:50pm was just horrible. I ordered only a small dipped cone and a banana split with no nuts. He kept asking as if it were complicated and then handed me the banana split with no bag?????? Seriously, the customer service was horrible. I’m eating the banana split now out of the freezer and see he didn’t even add the strawberries with syrup as usual.
… moreT K
9/25, 8:10~pm
Divines forbid you try to get yourself a post work treat if it’s late “on a slow day.” Woulda sworn they had a fire in the kitchen with how impatiently rude the worker was with taking my order. Almost canceled the whole thing after the second interruption. When I asked the drivethrough cashier, they giggled off the unprofessionalism with the excuse “it’s been kinda slow so we’re thinkin about closing early.” I get it: being bored at work sucks but that’s no excuse to be unprofessional to customers.
The building and outside area could do with some power washing & some fresh paint.
Food was alright but I wasn’t able to order exactly what I wanted and was concerned about tampering after the fiasco at the order box.
… moreSamuel Mealey
We showed up at 10:30 on Saturday but people were inside but they claimed that they were closed but on Google showed it to be open till 11. They turned us away and they couldn’t change the time online. Not a great way to get my customers in your restaurant. I get they probably wanted to go home and close up the restaurant but they need to work on better communication online and deal with customers on a more professional level.
… moreNa Na
The salad was a JOKE…the container was literally half empty. I had to go home and ADD MORE LETTUCE, GRILLED CHICKEN AND CHEESE. I’ve repeatedly called over and over to nobody answering the phone.
… moreAustin Whittenburg
Ice cream didn’t taste good made our stomachs upset. Bugs crawling around on the floor in the lobby hadn’t been swept seems like in a while
… moreRobin
Staff not overly friendly but nut unfriendly. Just doing the basic job. Food good, order almost perfect. Just missing gravy with steak strips kids meal. Received honey mustard. Unsweetened tea not working. Happy there is still a Dairy Queen open.
… more