Yolanda Epps
I visited this particular KFC. I started out @ the drive through, had to go inside because the young lady who was working the drive through was some what rude. She was acting as if she didn’t know what I was asking for. So I went inside. I was not even acknowledged at the register for about 4-5minutes! The chicken was not hot, the biscuits were also STALE! the only thing that I enjoyed was the potatoes wedges! I WILL NOT BE RETURNING!
… moreJay J.
I ordered a number 8 and proceeded to the window, which was a pleasant experience. However, when I got to the window, the cashier had an attitude. I politely asked for BBQ and ranch sauce because there was none in the bag, and she gave me a demeaning look like I said something out of character. I said “Thank you,” when I recieved the sauces and food, but the worker waved me off without giving me my receipt. This has happened multiple times at this location, and I am now wondering if there is another underlying bigger problem that should be addressed by management. Overall, bad experience.
… moreArturo Atherly
I don’t get it. KFC USED to deliver flavor consistently. Now it’s dry chicken and mashed potatoes with no seasoning whatsoever. This isn’t a “bad day”—this feels like a systemic drop in quality. If this is the new normal, just say that so customers know what they’re paying for.
… moreMarcus H
I eat KFC maybe once every year so it was extremely disappointing that when I went to this KFC and ordered my wife and I something to eat that the food was horrible. Let’s start with the fact that we arrived around 11am thinking that we would be getting fresh food since it’s so close to lunchtime but that wasn’t the case. Our chicken and biscuits tasted like they were leftovers from several days ago. My fries were cold and stale. The only thing that tasted halfway decent was my lemonade. I just tried calling them to speak with a manager to complain but the line just continues to ring busy. It’s cool, I’ll just report it all to corporate after I give them a one star review here in Google. Stay away from this location unless you like disgusting food and wasting your money
Update: So today I received a call from the manager, Yasmin, who understood where I was coming from and wanted to make everything right. I went back to the restaurant and received the same meal I ordered on yesterday and this time it was fresh, hot, and good! Thank you Yasmin!
… moreTee Jay
Chile, I’m not sure if they just promoted Dinora or whatever her name is but BABY!!! She needs to be retrained and or demoted. It’s absolutely NO WAY you ask the customer their name. Repeat the name and 10 minutes go by I now am asking when are you going to start making my order. Just for the manager DINORA to say they don’t have any honey bbq…WHEN WERE YOU GOING TO SAY THAT?? Why don’t you know what you have in your inventory and what you don’t? Horrible service from this “manager” and I have yet to get my refund…go elsewhere if you can. I didn’t even want anything nasty service will make an establishment lose out on customers.
… moreBeverly Craft
My mom told me not to go to this KFC because the food and service is horrible and I hate to say it, but she was absolutely correct. First and only time at this location. I ordered from KFC Website, 3 potpies $21est. But the pot pies were under a managers special 2 for $10. I asked if they could correct the price and was told no they could not. So I paid $21 for 3 Pot pies that should have been 4 for $20. The Manager didn’t offer reimbursement or an extra pot pie. Nothing. I’m African American and all who were at the window were Latina, so I’m not sure if they could understand me. But the worst part about this experience was a 1/2 filled pot pie.
… moreTiffany Rucker
This store has very poor customer service. The manager, Theodora has a nice nasty attitude towards customers and will only be nice to you if you are her ethnicity. I spent over 50 bucks for a meal for my family that I ordered online to only wait for 25 more minutes once I got there after receiving the notification that my order was ready. When I asked Theodora for the number to corportate, she simply told me to “Google It!” Never again will I spend my hard earned money at this location. I encourage anyone who is not of the spanish descent to not go here!
… moreDemetrius Johnson
I visited this KFC on September 30th 2025. I arrived at about 9:45 pm. I placed my order through the app to receive rewards points. When I got to the windows I was told it would be 23 minutes to get chicken because they were out of wings. I asked for a refund and was to that had to be done thru the app. I chatted with the online people, was told that I would be contacted. Today October 21 i had to call them again, I was lied to that the leadership had been attempted to contact me. I again asked for my money back. This customer service rep said that apps refund would be processed and could take up to 3 days. I asked was there any compensation for this inconvenience, over 3 weeks of waiting and holding my money for almost a month. They offered me 500 rewards points and that they were bound by policy. I told the rep to keep the 500 if I couldn’t have 1 thousand point. Say yourself the headache and get your chicken elsewhere.
… moreDeWayne Felder, Sr.
I ordered 3 vegetable pot pies and got mashed potatoes and carrots pies. I called the store several times and the phone was constantly busy. Due to my living in white plains, I was to far to turn around.
… moreShawn Tee
AND YES IM BACK ON A DIFFERENT ACCOUNT. THE MANAGER DINORA NEEDS TO BE FIRED!!!!! THERE IS MO IF ANDS OR BUTS ABOUT IT. CALLING CORPORATE, SENDING EMAILS AND WHATEVER ELSE NEEDED. YOU VAN FIND SOMEONE WHO KNOWS HOW TO MANAGE AND FO THEIR JOB CORRECTLY. THIS LADY STOLE MY MONEY AND BEFORE I SLAP FIRE OUT OF HER YALL SHOULD TEMOVE HER FROM THIS STORE AND THE KFC BRAND ALL TOGETHER. WHY NOT CANCEL MY ORDER WHEN YOU ONOW YOU DID NOT HAVE THE PRODUCT? NOW IVE BEEN CHARGED FOR A MEAL SHE PROBABLY ATE…HORRIBLE LEADER AND I WILL MOT BE RETURNING. DINORA NEEDS TO BE FIRED!!!!!!!
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