


We’re pizza’s future. We’re a mission-driven, culture-carrying community. We’re that better flavor, quality ingredients, kinda pie. We’re not ‘Big Pizza,’ and proud to be so. Because we’re doing more – a more livable wage, a more socially conscious vision, and more real actions. And we’re being more; so, expect more.
Modern pizzeria chain serving gourmet pies with diverse sauces, plus dessert pizzas & house sodas.
Address and Contact Information
Address: 1210 Half St SE, Washington, DC 20003
Phone: (202) 318-6173
Website: https://andpizza.com/locations/washington-dc-navy-yard/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
For one thing, there was a girl there who had been waiting for her order before I got there and was still waiting after I left. Then a couple came in with their already-picked up food and told the workers something was wrong with it. Finally, for several minutes I watched 3 workers try to scrape a pizza (which I think was supposed to be mine) off a pizza tray. They each took turns scraping, presumably to still give the torn up pizza to someone after, before giving up and throwing it away.
After seeing all of this, and being very hungry and worried about how my food might come out, I decided I needed to go eat somewhere else and left without receiving my order. It was very disappointing because we had ordered here before this location closed 4 months ago and really enjoyed the food, so we were very happy to see it open again. But this was not a good experience at all unfortunately.
The response I got from customer service was lukewarm at best. To their credit, they quickly refunded my full order amount since I never got my order, but then offered no credits or promotions for this extreme inconvenience while still saying they hoped I’d try them again. It even seemed like they were blaming this on “working out the kinks at a newly opened location.” Well, it probably would’ve been good to work out those kinks before reopening or at least give me a reason to try this location again. We won’t be back.
Good luck getting a refund, forget about talking to a human to resolve your issues. Contact info is sparse, gotta go through their janky app to try to resolve your problem.
I love the concept of &pizza, and at their best it’s great, but their customer service and execution is way too inconsistent. I know more bad locations than good ones. I see why some locations have closed. I can’t imagine this business will last long Ìf significant changes aren’t made. They got me tight right now !
Edit: after a few days of radio silence, &pizza customer service reached out to me and gave me a refund, as well as a free order of knots. On the basis of this I’m upping my review from 1 star to 3 stars. I’m willing to give this location another try IN-PERSON, and FWIW, the one time I’ve ordered from this location, my pizza was GOOD. That said, I don’t think I’ll be trying online orders from them ANY TIME SOON. It wouldn’t have been as big a deal for me if the refund was much more timely. But to wait days without any contact from the company about my order, not knowing if I would even be addressed or not, yeah, I’d rather not deal with these type of situations again if I can avoid them.
I ordered via the UberEats app and…it was a bit disappointing, it was cold by the time it got to me and the first time I ordered they didn’t even include the drink, also half on the drivers part because he said nothing.
It’s a little pricey, definitely a hipster tax, wouldn’t really recommend as an often restaurant choice, just when you wanna switch it up.
Today I went to pick up an order from their own app. When I got there, I waited at the front for at least 5 minutes to even be acknowledged, even though the store was almost empty. There were at least 3 staff working at a mostly glacial pace. When I was finally helped, they informed me that they were actually out of the garlic sauce, 1 of the 2 toppings I got on the pizza. I also paid extra for a side of garlic sauce. I asked to be refunded. They made me wait several minutes to tell me they couldn’t refund app orders, and then put my pizza behind the counter. I had to ask for them to give me my pizza since I had already paid for it, and they said they couldn’t refund me. They offered no other alternatives, like maybe adding a different topping. They just acted like I was crazy for asking for a refund for something I paid extra for and didn’t get. Not to mention the pizza was dry and kind of gross without the garlic drizzle.