Erin Gioia
Unfortunately, rewards earned on the app I was told cannot be redeemed in store. I clearly had a reward for a free smoothie that “expires within 6 days”, but “doesn’t count”. After asking for simple clarification, I was continuously told, “it doesn’t count”. I then simply asked, ” so you won’t honor this reward?” And was again told ” I see your reward, but it doesn’t count.” The the girl stated, “we’ve actually been seeing this happen a lot.” Annnnd yet it’s not been fixed for their customers? I’ve Been a loyal rewards member for nearly ten years and have never had this happen. It’s just unfortunate.
… moreNoel
Ordering at this location is a little confusing and the staff doesn’t really know how to communicate. I was told the PB Mocha doesn’t come with peanut butter and that I’d need to add it to it?? Very inconsistent service here. Smoothies are still good regardless, but don’t expect friendly & knowledgeable customer service
… moreCassidy
Absolutely horrendous service and terrible management. I placed a mobile order on 2/20/2025 for an Orange Crush smoothie. Upon arrive at Nekter, the two employees that were present said they were out of strawberries and couldn’t make my smoothie. Not only was the fact that they couldn’t even give me the courtesy of calling to notify me of this prior to me coming to pick up my order, but when I asked for a refund they advised me that they could not process it and would have to wait for a manager to be present to do so. They said I would get a call back by the end of the day to confirm my refund.
I called 3 days later because I still had not received a call, nor had I received a refund. The person I spoke with apologized, and said I would be hearing from her manager and receiving my refund. She also claimed that the business must have been busy and that is likely why I didn’t receive a call, to which I advised that there was not a single customer in the store, and it looked as though there hadn’t been for some time given the fact the employees were relaxing in the back.
I just tried calling two more times and now my calls won’t go through.
I have been a loyal customer of Nekter for 7 years now, and am absolutely appalled by how this has been handled.
Something as simple as a refund and a call from a manager shouldn’t require THIS much effort. You’re not performing brain surgery. You’re making smoothies. Figure it out.
… moreJana Lyn Porter
I’ve always loved their handcrafted bowls, but decided to purchase their half priced chia pudding berry parfait. Very tasty. Thank you!
… moreChad Michael Lawson
Nice staff. Th egg had the order ready & waiting. Smooth.
… moreGrant L
Came in on Saturday, no one in front of us and managed to wait over 20 minutes to get a smoothie and a juice. Watched multiple people walk in, order, and get served, after we had already ordered and paid.
When I asked the lady working at the front for an update on our order, I got “we’re still working on it” and a lackluster “sorry about that” when I mentioned that it had been over 15 minutes at that point.
It was bad experience overall, which is too bad because I liked Nektar and now I won’t be coming back.
… moreKristen Coupland
I have never written a Google review before, and I am a Nekter regular in Scottsdale, Chandler, and Tempe……ALL locations. They actually say hello at these locations. Some of them call me by name….they are actually kind….have great vibes, have smiles. I have been at this Warner location 3 times. My green juice was fine, but my gosh, the vibes here are AWFUL. The first time, I relayed my excitement re: having the oats, as there is only one other location in the valley that carries oats. I drove 10 extra minutes for the oats and my green juice….. apparently my happy comment was dumb…it seems that no conversations allowed here, but employee eye-rolls are definitely prevalent ….cannot aptly describe the facial expression I received. I have been twice since, and…..there is no welcome. The customer service does not exist….no joke, it feels HOSTILE in here. No response to my own, initiated hello. I felt guilty for BOTHERING them by coming in. I have never, ever experienced anything like this. Three times is not the charm.
I will follow the vibe, and never bother them again.
… moreAminah C
Took my 2 daughters there and they loved the Pink Flamingo smoothie! They’re not typically into fruits and veggies so I was pleasantly surprised that they loved it. Definitely will be returning! We just so happen to be visiting while the owner was filling in and she was super nice! The place was very clean too.
… moreTahirih Lowe
I recently came in to redeem my birthday voucher/coupon. Upon ordering, I found out from someone at the counter that the restaurant is newly opened and that this week they are not accepting any coupons due to not being connected with their corporate offices as of yet. The young lady at the counter said that my coupon would be regenerated back to my account within 24 hours. So far, that hasn’t happened and my coupon is no longer in my account and therefore was not regenerated as I was told. I will be contacting the store manager/owner so that he/she can contact corporate to send me another birthday coupon so that I can go somewhere else to redeem the reward and also a store that will happily & gladly take care of me!!
… moreLisa F.
Absolute worst service! Employees have the worst attitude. We like to go there after the gym to get something healthy and it never fails, service comes with hostility and bad attitude. Today was the straw that broke the camels back. We’ll be going somewhere else from now on.
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